ADT Privacy Policy

Last updated: December 13, 2024

Para conocer la Política de Privacidad en español, haga clic aquí.

 

ADT recognizes that your privacy is important. This privacy policy describes your privacy rights and ADT’s information collection, processing, use, disclosure, and sharing practices in connection with all ADT websites, products, services, and any devices you use with the forgoing.

1. Personal Information ADT Collects

  • What Personal Information ADT Collects: ADT collects (and has collected in the previous 12 months) personal information from your use of our websites, products, services, and any devices with our products and services, including the following:
 

 Categories

 Types

 A. Identifiers/Contact Information

Name, postal address, home/business address, telephone number, email address, account name, company affiliation, membership status, or other similar identifiers.

 B. Personal Information Categories in Applicable State Statutes 

 Signature, physical characteristics/description, bank account/credit card/debit card numbers,  other financial information, medical information, health insurance information, or other   insurance policy information.

 C. Protected Classifications/ Characteristics Information

  Age (40 years or older), marital status, sex, gender, veteran, or military status.

 D. Commercial Information

 Records of personal property, owner/renter, housing characteristics, credit score/worthiness, income level, lifestyle, products and services purchased/obtained/considered, or other purchasing or consuming histories or tendencies.

 E. Biometric Information

 See Sensitive Personal Information category below.

 F. Internet/Network Activity Information

 Browsing/search history, interactions with a website/application/advertisement, Internet protocol (IP) address, Internet service provider (ISP) information, log files, Wi-Fi bandwidth, and upload/download speeds.

 G. Geolocation Information

  Approximate: GPS, physical location, or movements.

 H. Sensory Information 

 Audio, electronic, visual, thermal/temperature, motion, accelerometer, or similar data

 I. Professional/Employment Information

 N/A – Not Collected

 J. Non-public Education Information 

 N/A – Not Collected

 K. Inferences from Personal Information

 Profile reflecting personal preferences, characteristics, predispositions, behavior, and attitudes.

 L. Sensitive Personal Information
  • Government Identifiers - Social Security numbers, driver’s license number, or other state identification numbers. 
  • Financial Accounts with Credentials - N/A – Not Collected 
  • Precise Geolocation - Precise geolocation including GPS, physical location, or movements data. 
  • Race/Ethnicity/Affiliations - N/A – Not Collected
  • Communication Content - N/A – Not Collected 
  • Biometric Information - Activity patterns, fingerprints, faceprints, voiceprints, iris or retina scans, gait, other physical patterns, sleep, health, or exercise data. 
  • Health Information - Health data including medical condition, physical/mental disability, diagnosis, or treatment. 
  • Sexual Orientation - N/A – Not Collected 
  • Child/Minor Information – N/A – Not Collected unless required for a specific product


o Collection Purpose: ADT uses and processes the personal information we collect for the purposes outlined in the Personal Information Uses, Disclosures, and Sharing section below. 
  • What Methods and Sources ADT Uses for Collecting Personal Information: ADT collects the personal information using several methods and from various sources, including the following:

 

 Methods

 Sources

 Directly 

  We may directly collect personal information in many situations. For example, you may provide us personal information when:

  • Registering for our services or an account with ADT.
  • Activating and using your devices with our services.
  • Signing up for special offers from ADT and selected third parties.
  • Submitting a paper form or transmitting information to us online or via telephone.
  • Submitting your credit card or other payment information.
  • Applying for credit or financing.
  • Receiving our services including interactions with sales representatives, service technicians, customer service, and monitoring centers (some of which may be recorded to ensure service quality and to maintain an accurate record of our communications with you).
  • Visiting and interacting with our websites.

 If you provide us any information relating to another person, you represent that you have the authority to do so and to permit us to use the information in accordance with this policy.

 Indirectly or Automatically

 We may also indirectly or automatically collect personal information using the technologies and from the sources described below:

  • Device Data: We may collect various types of data and event information from your devices by using cameras, microphones, GPS, or other monitoring sensors.
  • Tracking Technologies: We may receive and store certain information about your browsing preferences and activities by using ADT and third-party cookies, pixels, web beacons, tags, scripts, locally stored objects, or similar technologies which are placed on your device to customize your experience, track your actions, deliver interest-based advertisements and track conversion. 
  • Social Media Features: We may collect information through social media features that may collect your Internet protocol (IP) address of the page you are visiting and may set a cookie to enable the feature to function properly. These features are either hosted by a third party or hosted directly by us.
  • Log Files: We may collect certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
  • Mobile: We may collect information on the type of device you use, operating system version, unique device identifier, and other similar information when you use devices or applications with our services. We may collect your location-based information as part our services to identify your location for dispatching or providing to emergency service providers. If you opt out of location collection via your device level settings, it may impact our ability to provide our services to you. We provide this information to third-party services for the purpose of providing our services. We also use mobile analytics software to collect information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, where the application was downloaded from, and to improve the functionality of our applications. 
 Third Parties/Other Sources

 We may also collect personal information from third parties and other sources, including:

  • Authorized Dealers: We may collect or receive personal information from ADT authorized dealers who sell ADT’s products and services or who transfer your service account to ADT. 
  • Data Brokers/Resellers: We may collect or receive personal information from data brokers or data resellers whose data ADT uses for marketing and research purposes. 
  • Lead Generation Providers: We may collect or receive personal information through various lead generation methods including ADT websites or third-party websites where lead generation partners collect personal information on our behalf.. 
  • Affinity Partners: We may collect or receive personal information from business partners where we have an agreement to provide discounted services to each other’s customers.
  • Referral Programs: We may collect or receive personal information from your friends, relatives, acquaintances, or other third parties through our referral programs.
  • Other Sources: We may collect, receive, or combine the above information with other information we collect or receive from other sources, such as public databases, joint marketing partners, social media platforms, and other third parties including, but not limited to, credit reporting bureaus.

 

 

 

2. Personal Information Uses, Disclosures, and Sharing

  • How ADT Uses Personal Information ADT uses the personal information for our business and commercial purposes, including the following:

o Setting up your ADT services including establishing your ADT account and profile.
o Providing your ADT services including responding to alarm and security events.
o Troubleshooting and providing customer service related to your ADT services.
o Processing payments for your ADT services.
o Determining financing and your credit worthiness.
o Contacting you regarding your ADT services and responding to your inquiries and comments.
o Enhancing, improving, or modifying our websites, products, and services.
o Developing new products and services.
o Conducting data analysis, including fraud monitoring and prevention.
o Providing advertising, marketing, and promotional materials.
o Customer retention, feedback, and reactivation programs.
o Engaging in lead generation activities.
o Solicited or unsolicited sales calls.
o Validating eligibility for discounts or other customer benefits.
o For any other purpose with your consent.

  • How ADT Discloses and Shares Personal Information ADT discloses and may share personal information with various parties for various business purposes, including the following in a manner compliant with applicable privacy laws:

 Categories of Parties

Business/Commercial Purpose

Information Categories

 Service Providers and Business Partners

 We disclose and may share personal information with third-party service providers including: partner companies, authorized dealers, advertisers, and insurance companies. Before we disclose or share personal information, we enter into agreements with such service providers which contain data protection terms that safeguard such information. These service providers may use the personal information to provide ADT services, to support ADT’s business operations, or other purpose with your consent. These third-party service providers may also store your personal information. 

  A-L from Section 1 (above)

 Tracking Technologies

 We disclose and may share personal information with third parties that use tracking technologies with our websites, applications, and your browsers, including third-party cookies, pixels, web beacons, tags, scripts, locally stored objects, or similar technologies. We and these third parties use your personal information to improve their products, verify your identity, prevent fraud, enhance website performance, provide analytics, deliver advertising and other content, and support other functions as described in this policy and in accordance with their terms. To opt-out of these tracking technologies follow the instructions below in the section titled “How ADT Uses Online Tracking / Opt-out”.

 Emergency Services Contacts

 We disclose and may share personal information with persons designated in your emergency contact list and third-party emergency services providers such as police departments, fire departments, and emergency medical services to provide our services.

 Affiliates/Related Entities

 We disclose and may share personal information with ADT’s parent company, affiliates,  subsidiaries, or other related ADT entities to support our business operations and to provide our services. 

 Legal Authorities

 We disclose and may share personal information for legal reasons including to comply with legal process, requirements based on the nature of information requested and the circumstances of the request, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate potential fraud, or other illegal activity. 

 Transfer in the Event of Sale or Change of Control

 We disclose and may share personal information with third parties in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets, or stock, including in connection with any bankruptcy or similar proceedings.

o Our disclosure of personal information as described in the above Tracking Technologies section may be considered to be a sale of personal information under certain state laws including California law’s expansive definition of “sale,” which includes the disclosure of personal information for “other valuable consideration.” For the purposes of compliance with applicable law including California law, we treat the disclosure of personal information as described in the Tracking Technologies section above as a sale and provide consumers the right to opt-out. We also share personal information, as described in the Tracking Technology section, for cross contextual behavioral advertising. We do not otherwise sell your personal information without your consent. You have the right to opt-out of the sale of personal information and the disclosure of personal information for cross contextual behavioral advertising purposes. To opt-out of the sale or sharing of personal information for cross contextual behavioral advertising, follow the instructions below in the section titled “How ADT Uses Online Tracking / Opt-out”. Further, ADT does not knowingly sell personal information of minors under 16 years of age or share such information without appropriate consent.
 

 

3. Privacy Rights

  • What State Privacy Rights You May Have. States have enacted privacy and data protection laws requiring certain disclosures and providing certain privacy rights regarding the personal information we collect, use, disclose, sell, or share. Below is a listing of such disclosures and the state specific privacy rights that you may have. ADT will not discriminate against you for exercising such rights.

o Privacy Rights: If applicable, you may have the following rights regarding your personal information:

  • The right to know and access the personal information we collect, use, disclose, sell, or share; 
  • The right to obtain a copy of the personal information in a portable format; 
  • The right to correct inaccuracies in the personal information;; 
  • The right to request deletion of the personal information, subject to exceptions; 
  • The right to opt-out of the sale of personal information;
  • The right to opt-out of the sharing of the personal information for targeted and/or cross context behavioral advertising;
  • The right to limit the use or disclosure of sensitive personal information unless otherwise allowed by law; and
  • The right to be free from discrimination for exercising the above rights.. 

o Exercising Privacy Rights:

  • Submitting Requests - To exercise the privacy rights stated above, contact ADT by submitting a request on this Online Request Form or by calling 1-877-871-5625. 
  • Authorizing an Agent - You may also authorize an agent to act on your behalf to exercise the privacy rights stated above. To authorize an agent please provide written authorization to ADT at the contact information listed in the Contact Information section below.  
  • Verifying Privacy Requests - Upon receiving a privacy rights request ADT will verify the request by matching the information provided in the request to the personal information ADT currently has.  
  • Appeal Process - If we do not act on or deny your verified or authenticated privacy rights request, you may appeal our decision by submitting an appeal to privacy@adt.com.  
 

4. Personal Information Protection, Storage, and Retention

  • How ADT Protects Personal Information. We limit access to personal information and seek to use reasonable organizational, technical, and administrative measures to protect such information. Unfortunately, no information transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately using the information in the Contact Information section below.
  • How Long ADT Retains Personal Information. We retain personal information for as long as your account is active, for the period necessary to fulfill the purposes outlined in this policy, in accordance with applicable law, and in accordance with our information retention policy.
 

5. Cross-Border Transfers of Personal Information

  • How ADT Transfers Personal Information: To facilitate our operations, we may transfer, store, and process personal information in jurisdictions other than where you live, including in the United States. Laws in these countries may differ from the laws applicable to your country of residence. For instance, if you are a European Economic Area (EEA) data subject and your personal information is shared with our affiliates, partners, or third-party service providers acting on our behalf outside of the EEA, then it is done so pursuant to necessary means to ensure an adequate level of protection..

ADT Inc. (and its affiliated entities) participates in and has certified its compliance with the EU-U.S. Data Privacy Framework, UK Extension to the EU-U.S. Data Privacy Framework, and the Swiss-U.S. Data Privacy Framework. We are committed to subjecting all personal data received from European Union (EU) member countries, the UK, and Switzerland in reliance on each Data Privacy Framework to the applicable Framework’s Principles. To learn more about the Data Privacy Frameworks, and to view our certification, visit the U.S. Department of Commerce’s Data Privacy Framework List at www.dataprivacyframework.gov.

ADT Inc. is responsible for the processing of personal data it receives under each Data Privacy Framework and subsequently transfers to a third party acting as an agent on its behalf. ADT Inc. complies with the Data Privacy Framework Principles for all onward transfers of personal data from the EU, UK, and Switzerland, including the onward transfer liability provisions. With respect to personal data received or transferred pursuant to the Data Privacy Frameworks, ADT Inc. is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Under certain conditions, more fully described on the Data Privacy Framework website at www.dataprivacyframework.gov/s/article/How-to-Submit-a-Complaint-Relating-to-a-Participating-Organization-s-Compliance-with-the-DPF-Principles-dpf, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.

 

6. Other Information

  • How ADT Limits Information Collection, Use, Disclosure, and Sharing:

o Data Minimization. ADT uses best practices to limit the collection, use, disclosure, and sharing of personal information. We only collect, use, disclose, and share personal information as reasonably necessary, adequate, and relevant to the specified business purposes in this policy, to provide our services, and as allowed under applicable law.

  • How ADT Collect Information from Minors:

o Collection from Minors. ADT's websites, products, and services are intended for a general audience, and we do not knowingly collect personal information from individuals that are less than 13 years of age.

o Product Specific. Certain ADT products and services may require the collection of personal information from individuals that are less than 13 years of age to use all features. For such situations where ADT does knowingly collect personal information from individuals that are less than 13 years of age, we make clear disclosures in the product or service and its associated privacy policy, we only collect such information with verifiable prior consent from a parent or legal guardian, and we allow the parent or legal guardian to review, delete, or withdraw such consent by contacting us. You can learn more about such products or services here.

  • How ADT Processes Information on Behalf of our Clients:

o Information Processing. We may process personal information collected through our services on behalf of our clients. Such processing and use shall be limited to the purpose of providing the service for which the client has engaged ADT. In situations where ADT collects information under the direction of its client, we may not have a direct relationship with the individuals whose personal information we collect or process. If you are a customer of one of our clients and are seeking to access, correct, delete, or exercise other privacy rights, you should direct your request to ADT’s client (the data controller), not ADT. ADT will respond appropriately and in compliance with applicable law to any instructions or requested actions received from our client (the data controller). We will retain the personal information we collect or process on behalf of our clients for as long as needed to provide services to our client, or as otherwise allowed under applicable law.

  • How ADT Uses Online Tracking/Opt-out:

o Global Privacy Control/Do Not Track Signals. ADT partners with third parties to display advertising on our websites or to manage our advertising on other websites. Our third-party partners use cookies, web beacons, LSOs, tags, scripts, and similar technologies to gather information about you over time and across different websites or applications to help predict your preferences and show you interest-based advertisements. Our websites honor Global Privacy Control (GPC) opt-out preferences, but do not respond to browser Do Not Track (DNT) signals.

o Opting-Out: If you wish to opt-out of (i) interest-based advertising click here or if located in the European Union click here or (ii) cookies and other tracking technologies that share information about you with other third parties for advertising purposes, select “Manage Preferences" on our website cookie banner or enable GPC on your browser. Please note you will continue to receive generic ads and that changing your browser’s GPC settings, cookie preferences, or deleting your browser’s cookies and cache will reset your opt-out preferences. You may opt out of our marketing and promotional emails by using the “unsubscribe” link provided in the email.

  • How ADT Obtains Consent:

o Obtaining Consent. Each time you provide any personal information to us through our websites, products, services, or your devices, you consent to the collection, use, disclosure, and sharing of such information according to this policy. Consent for the collection, use, disclosure, and sharing of such information may be obtained either expressly or implied. Your express consent may be given in writing, verbally, or electronically. Your implied consent may be given through actions you take, such as supplying personal information for a specified purpose. If you do not notify us, we will consider you to have consented to our continued collection, use, disclosure, and sharing of personal information. Revoking consent to collect, use, disclose, and share information for certain purposes may affect our ability to provide you with our products and services.

  • How ADT Uses Third Party References:

o Third Party Websites/Links. Our websites, products, and services may include links to third-party websites and use third-party services. If you submit personal information to any third-party websites or service providers, your information is governed by their privacy policies. This policy does not address the privacy practices of any third-party websites or service providers. You must review any applicable third-party privacy policy for more information on their privacy practices.

 

7. Changes to Our Policy

  • How ADT Updates and Notifies You of Policy Changes. We may update this policy to reflect changes to our privacy practices. If we make material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this policy for the latest information on our privacy practices.
 

8. Contact Information

  • How to Contact ADT. You can contact us about this policy by writing or emailing us at the address provided below:

ADT LLC dba ADT Security Services
Attn: Privacy Officer
1501 Yamato Road
Boca Raton, FL 33431-0835
privacy@adt.com

If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, please contact our U.S.-based third-party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request. This third-party dispute resolution provider will then serve as a liaison with ADT to help resolve your concerns.

 

9. Privacy Policy Scope / ADT Entities and Affiliates

  • What ADT Entities are Covered by this Policy..  This privacy policy applies to and covers all ADT entities including the following:

ADT Finance LLC
ADT Inc.
ADT Innovation LLC
ADT LLC
ADT Puerto Rico, LLC
ADT Solar LLC
ADT Solar Finance LLC
Buildpro, L.L.C.
Compass Solar Group, LLC
Energypro LLC
I-View Now LLC
Prime Finance Inc.
Prime Security Services Borrower, LLC
Prime Security Services Holdings, LLC
Security Monitoring Services, Inc.
The ADT Security Corporation