One second they’re a neighbor you like, the next they’re a neighbor you trust.
Get a Google Nest
Doorbell and Google Nest
Cam on us*
Add 2 cameras without the cost
Get a Google Nest Doorbell and Google Nest Cam on us*
Add 2 cameras without the cost
The new standard in home access
Trusted Neighbor™ is the new standard in home access
Temporary
event access
Temporary
event access
Via the ADT+® app, notify trusted people of events such as an alarm trigger or an unexpected package, and give them temporary access.
Convenient,
scheduled access
Convenient,
scheduled access
Preset an access window for planned guests so that you can go about your day without being interrupted to unlock and rearm your system.
One easy-to-use ADT+ app†
Added security with Auto Unlock†
Get full visibility of what happens at your home with real-time notifications, video and activity history, plus seamless entry with tap to unlock.
Customize your home access
Customize your home access
Choose specific individuals
Whether it’s a family member, a neighbor or a helper, you can decide who has access to your home.
Choose specific event triggers
Select which events will trigger a notification so that you can give access when you need to.
Choose specific entry methods
The ADT+ app is the default, but you can also activate other features such as Auto Unlock or entry codes.
FAQs
What is Trusted Neighbor™?
Trusted Neighbor§ is a new ADT service that lets you grant secure, temporary access to your home through the ADT+ app, providing real-time alerts, video clips and a full history view. It helps give you peace of mind and is the latest example of our commitment to empowering you to protect and connect what matters most.
How does Trusted Neighbor™ work?
When a neighbor or trusted person approaches the front door, ADT checks against the permissions the homeowner set to unlock a smart lock and disarm the ADT security system seamlessly. The verified individual is granted access to the ADT customer's home to take care of whatever is needed, securely and safely.§
What do I need to get started?
To enable Trusted Neighbor§ you will need a Yale Smart Door Lock, Google Nest Doorbell, the latest ADT Base and a subscription to Complete Monitoring.
What is the difference between timed access and event access?
You control who has access to your home, when and for what, all through the ADT+ app.
With timed access, you enjoy the convenience of setting times when someone can enter your home. Perfect for visiting guests, home maintenance workers, or dog walkers.
With event access, neighbors are alerted to the events you choose and granted temporary access to your home to take care of the issue. Perfect in situations where you’re away from home and you want your neighbors to bring in a package or turn off the water if a water leak is detected.
Is my door compatible with the Yale Smart Lock?
Your door must have a thickness of 1.375”–2.25” (34.925–57.15mm). Click here for full door compatibility requirements for the YRD410 model or watch this video.
How are you safeguarding customer privacy with Trusted Neighbor™?
With the introduction of our Trusted Neighbor§ service, we maintain our unwavering commitment to protect your personal information and access rights. We deploy advanced encryption and stringent authentication measures to ensure that only authorized contacts have access, under terms strictly controlled by you, the homeowner.
What if I am an existing customer?
Our dedicated technicians can help ensure your system is Trusted Neighbor™ compatible. Call us at 1 866-437-9005. Hours: Mon-Fri 8am-10pm EST; Sat 9am-6pm EST.
What is coming soon to Trusted Neighbor™?
You can look forward to further enhancements, innovations and features to make smarter and safer home access an integral part of your security system.
Need help?
Need help?
We’re happy to help answer your ADT Security questions. Call us!
We’re happy to help answer your ADT Security questions. Call us!
Hours: Mon-Fri 8am-10pm EST; Sat 9am-6pm EST
THE FUTURE OF SMART AND SECURE HOME ACCESS IS HERE
In the press
