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Answers to common questions

How do I read my ADT bill?

You can visit the How to Read My Bill page for a step-by-step description of how to read each section of your bill, or download and use this PDF.

How can I update information on my account?

There are a host of things you can update through the My Account tab once you log into your MyADT account. You can ensure your billing information is current, add or change a credit card, set up EasyPay automatic Payments, order new batteries for your devices and schedule service appointments. Start by logging into MyADT.com.

How do I place my system in test mode?

To ensure your system is sending signals to ADT, we recommend testing it every 30 days. It’s easy to test your system, simply log into MyADT.com, select the Alarm System tab, select System Test from the top, and then click the Start Test Mode button. You can also call 800-ADT-ASAP to put your system into Test Mode.

How can I obtain an Alarm Monitoring Certificate?

Many insurance companies offer discounts to homeowners who have monitored security systems installed. To get your Alarm Monitoring Certificate for your insurance company, log into MyADT.com and click on the Account Documents tab. Under Insurance Discount at right, select Alarm Monitoring Certificate.

I am moving, how can ADT help me?

If you’re moving, taking your security with you is easy. Existing customers receive exclusive discounts on installation of a new system. Click here to learn more about our current moving specials.

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