ADT SMART MONITORING

We deliver alarms to 911 centers 8x* faster

Introducing ADT SMART Monitoring. In an emergency when every second counts, our secure text platform lets you quickly request help with just a tap. Then, we send your alarm to 911 electronically, so it gets there 8x faster*

Smart Messenger app
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Call (800) 826-1944 or fill out the form below and an ADT Specialist will call you, from time to time, about ADT offers.

Here's how your alarm gets to 911 centers faster

ADT Alarm Messenger™ makes verifying an emergency or canceling a false alarm as quick and easy as answering a text.

Step 1. Press Button
CHECK IN WITH YOUR EMERGENCY CONTACTS

Chat with your emergency contacts in Alarm Messenger to determine whether you want to cancel your alarm or request help.

Step 2. Customer Service Response
REQUEST POLICE WITH THE TAP OF A BUTTON

If there's a real emergency, simply press the Request Police button in Alarm Messenger to verify your alarm.

Step 3. Send Help
911 DISPATCHERS SEND HELP

When verified, an ADT agent will send your alarm to 911 electronically**, so they can quickly send help.

See if your local 911 center is connected to ADT SMART Monitoring.

Your alarms reach 911 8X* faster

 
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Trust ADT when every second counts

Thanks to our award-winning SMART Monitoring technology, our agents are able to send alarms to participating 911 centers electronically, bypassing the need for a phone call and saving valuable time. This helps us handle more than 95% of our critical alarms within 60 secondsΔ, so you can count on us to be there when you need help.

SIAC, 2022. ADT is a gold sponsor of SIAC.

ΔSource: Tom Nakatani, ADT IT, 2022

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Reduce costly false alarms

Alarm Messenger makes it easy to cancel a false alarm. In fact, our data shows that it’s already reduced the number of 911 responses to false alarms for ADT customers by more than 50%**.

**ADT call center data, 2021

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How to get started

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