Residential Security - Terms and Conditions

*$199 DIY Security Starter Package:

Requires month-to-month monitoring contract for DIY systems starting at $24.99 (one month minimum) and enrollment in ADT EasyPay. Professional installation not available. Security Starter Package includes one (1) ADT Base, three (3) door/window sensors, and one (1) motion detector ($349 total value). Total cost $199 plus applicable taxes after promotion is applied and depending on geographic location. Additional products added to the package incur additional cost. Offer available for new customers only. Professional monitoring required for ADT to notify emergency contacts or services on your behalf. Service charges vary depending on system configuration, equipment and services selected. Cancel by calling (888) 392-2039 or by following the instructions in your order confirmation email. Free shipping applies to standard shipping (approx. 5-7 business days) and not available in HI or AK. Some features, including mobile notifications require working internet, Wi-Fi and ADT+ App. Offer expires 8/5/2025

*$199 DIY Video Essentials Package:

Requires month-to-month monitoring contract for DIY systems starting at $39.99 (one month minimum) and enrollment in ADT EasyPay. Professional installation not available. Video Essentials Package includes one (1) ADT Base, three (3) door/window sensors, one (1) motion detector, and choice of either one (1) Google Nest Doorbell (battery) OR one (1) Google Nest Cam (outdoor or indoor, battery) ($528.99 total value). Total cost $199 plus applicable taxes after promotion is applied and depending on geographic location. Additional products added to the package incur additional cost. Offer available for new customers only. Professional monitoring required for ADT to notify emergency contacts or services on your behalf. Service charges vary depending on system configuration, equipment and services selected. Cancel by calling (888) 392-2039 or by following the instructions in your order confirmation email. Free shipping applies to standard shipping (approx. 5-7 business days) and not available in HI or AK. Some features, including mobile notifications, remote control, video streaming and video recording, require working internet and Wi-Fi, a Google Account and Google Home app linked to your ADT+ app. Minimum OS requirements are available at g.co/home/req. Google Nest products and services featured are designed to make life easier and to build a helpful home and were not designed specifically for life-sustaining or safety-critical use cases. These products and services are compatible with the ADT+ System, and depend upon working internet, Wi-Fi, and, in some cases, the service availability from ADT and/or Google. To learn more, please visit http://g.co/nest/TOS. Offer expires 8/5/2025

*$279 DIY Front Door Protection Package:

Requires month-to-month monitoring contract for DIY systems starting at $39.99 (one month minimum) and enrollment in ADT EasyPay. Professional installation not available. Front Door Protection Package includes one (1) ADT Base, three (3) door/window sensors, one (1) motion sensor, one (1) Yale Assure Lock 2 (Yale Smart Lock) and one (1) Google Nest Doorbell (battery) ($718.98 total value). Total cost $279 plus applicable taxes after promotion is applied and depending on geographic location. Additional products added to the package incur additional cost. Offer available for new customers only. Professional monitoring required for ADT to notify emergency contacts or services on your behalf. Service charges vary depending on system configuration, equipment and services selected. Trusted Neighbor features require ADT Complete (includes Nest Aware) pro monitoring plan, Google familiar face detection, ADT Base, and compatible smart lock and camera devices. Familiar face detection is not to be used as definitive identification, and is not available on Nest cameras used in Illinois. Customer is responsible to inform their trusted individuals of any dangerous conditions existing at the premises. Cancel by calling (888) 392-2039 or by following the instructions in your order confirmation email. Free shipping applies to standard shipping (approx. 5-7 business days) and not available in HI or AK. Some features, including mobile notifications, remote control, video streaming and video recording, require working internet and Wi-Fi, a Google Account and Google Home app linked to your ADT+ app. Minimum OS requirements are available at g.co/home/req. iOS is a trademark of Cisco and is used under license. Google Nest products and services featured are designed to make life easier and to build a helpful home and were not designed specifically for life-sustaining or safety-critical use cases. These products and services are compatible with the ADT+ System, and depend upon working internet, Wi-Fi, and, in some cases, the service availability from ADT and/or Google. To learn more, please visit http://g.co/nest/TOS. Offer expires 8/5/2025

*60% off Trusted Neighbor System:

Requires 36-month monitoring contract starting at $49.99/mo. for professionally installed system, (24-month monitoring contract in California, total fees from $1,199.76), and enrollment in ADT EasyPay, OR month-to-month monitoring contract for DIY system starting at $39.99 (one month minimum.) Professionally installed system orders not available online. Offer includes 60% off the purchase of the Trusted Neighbor ADT+ system with minimum purchase of $467.59 ($1,168.98 - $701.39 discount) required for Professionally Installed system OR $287.59 ($718.98 - $431.39 discount) for DIY system after promotion is applied and depending on geographic location. Professionally installed Trusted Neighbor system includes one (1) ADT Base, three (3) door/window sensors, one (1) motion sensor, one (1) Yale Assure Lock 2 (Yale Smart Lock) and one (1) Google Nest Doorbell (battery). DIY Trusted Neighbor system includes one (1) ADT Base, three (3) door/window sensors, one (1) motion sensor, one (1) Yale Assure Lock 2 (Yale Smart Lock) and one (1) Google Nest Doorbell (battery). Add-ons eligible for 60% discount up to total max discount of $550 for DIY system, or $750 for professionally installed system. Offer available for new ADT customers only. Limit one per customer, not combinable with other offers. Upon early termination of 36-month monitoring contract, ADT may charge 75% of the monthly service charges due for the balance of the initial contract term. Professional monitoring required for ADT to notify emergency contacts or services on your behalf. Service and installation charges vary depending on system configuration, equipment and services selected. Cancel by calling (888) 392-2039 or by following the instructions in your order confirmation email. Free shipping applies to standard shipping (approx. 5-7 business days) and not available in HI or AK. Trusted Neighbor features require ADT Complete (includes Nest Aware) pro monitoring plan, Google familiar face detection, ADT Base, and compatible smart lock and camera devices. Familiar face detection is not to be used as definitive identification, and is not available on Nest cameras used in Illinois. Customer is responsible to inform their trusted individuals of any dangerous conditions existing at the premises. Some features, including mobile notifications, remote control, video streaming and video recording, require working internet and Wi-Fi, a Google Account and Google Home app linked to your ADT+ app. Minimum OS requirements are available at g.co/home/req. iOS is a trademark of Cisco and is used under license. Google Nest products and services featured are designed to make life easier and to build a helpful home and were not designed specifically for life-sustaining or safety-critical use cases. These products and services are compatible with the ADT+ System, and depend upon working internet, Wi-Fi, and, in some cases, the service availability from ADT and/or Google. To learn more, please visit http://g.co/nest/TOS. Expires 8/5/2025

*Up to 30% off ADT+ System:

Requires 36-month monitoring contract starting at $34.99/mo. for professionally installed systems, (24-month monitoring contract in California, total fees from $839.76), and enrollment in ADT EasyPay, OR month-to-month monitoring contract for DIY systems starting at $24.99 (one month minimum.) Offer excludes already discounted equipment bundles. Professionally installed system orders not available online. Offer includes up to 30% off the purchase of any eligible ADT+ system with minimum purchase of $419.30 ($599 - $179.70 discount) required for Professionally Installed systems OR $244.30 ($349 - $104.70 discount)) for DIY systems after promotion is applied and depending on geographic location. Professionally installed ADT+ eligible systems must include a minimum of one (1) ADT Base, three (3) door/window sensors, and one (1) motion sensor. DIY ADT+ eligible systems must include a minimum of one (1) ADT Base three (3) door/window sensors, and one (1) motion sensor. Max. discount $550. Offer available for new ADT customers only. Limit one per customer, not combinable with other offers. Upon early termination of 36-month monitoring contract, ADT may charge 75% of the monthly service charges due for the balance of the initial contract term. Professional monitoring required for ADT to notify emergency contacts or services on your behalf. Service and installation charges vary depending on system configuration, equipment and services selected. Cancel by calling (888) 392-2039 or by following the instructions in your order confirmation email. Free shipping applies to standard shipping (approx. 5-7 business days) and not available in HI or AK. Minimum OS requirements are available at g.co/home/req. iOS is a trademark of Cisco and is used under license. Google Nest products and services featured are designed to make life easier and to build a helpful home and were not designed specifically for life-sustaining or safety-critical use cases. These products and services are compatible with the ADT+ System, and depend upon working internet, Wi-Fi, and, in some cases, the service availability from ADT and/or Google. To learn more, please visit http://g.co/nest/TOS. Expires 8/5/2025

Free Reactivation:

Reactivation requires 36-month monitoring contract for Basic Monitoring service starting at $28.99/mo. (24-month monitoring contract in California, total fees from $695.76) and enrollment in ADT Easy Pay. Basic Monitoring service requires landline. Upgrades available for higher monthly monitoring fees. Not all systems are eligible for reactivation. Some limitations and exclusions apply. Offer includes $99 off virtual activation with test and inspect for virtual reactivations only. Max discount $99. Upon early termination by Customer, ADT may charge 75% of the monthly service charges due for the balance of the initial contract term. System remains property of ADT. Service and installation charges vary depending on system configuration, equipment and services selected. Prices subject to change and local permit fees may be required. Satisfactory credit history required. A security deposit may be required. Expires 12/31/2025

Theft Protection Guarantee:

Customer may receive reimbursement of up to five hundred dollars ($500) of Customer’s homeowner’s insurance deductible (if any) if, and only if, ALL requirements for Theft Protection Guarantee are met to ADT’s reasonable satisfaction. Requires purchase and continual monthly payment of professional monitoring from the time of original activation to be eligible. Customer must request reimbursement within 60 days of property loss. Request must be mailed to ADT and include: Theft Protection Guarantee certificate signed by Customer, a letter from Customer requesting reimbursement, a copy of the police report, and a copy of the accepted insurance claim. ADT reserves the right to reject any application for reimbursement that does not comply with all of the requirements.

ADT Money-Back Guarantee:

Money-back guarantee only applies after ADT has made attempts to resolve a system-related issue and has not been able to resolve that issue within the first six (6) months of your original activation. Requires purchase and continual monthly payment of both QSP (Quality Service Plan, ADT’s extended limited warranty) and professional monitoring from the time of original activation. ADT Money-Back Guarantee is not transferable. Equipment must be returned before a refund will be processed. Condition preventing normal system operation cannot be caused by the customer.

Homeowner's Insurance Savings:

Some insurance companies offer discounts on homeowner’s insurance. Please consult your insurance company.

Interactive Services:

ADT Interactive Solutions Services requires the installation and/or activation of an ADT alarm system with monitored burglary service and a compatible computer, smart device with Internet and email access. Interactive Solutions Services does not cover the operation or maintenance of household equipment/systems not connected to the Services/Equipment. Not available in all geographic areas. You may be required to pay additional charges for equipment and services to utilize certain features. Standard message and data rates may apply to all text alerts.

General:

Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change and may vary by market. Local permit fees may be required. Satisfactory credit history required. A security deposit may be required Prices subject to change. Offers not available in all markets. Simulated screen images and photos are for illustrative purposes only.

QSP

QSP is ADT’s extended limited warranty plan. Labor and replacement parts are covered for ADT installed equipment only. Customer damage/misuse, non-ADT installed outside cameras, acts of nature and intrusion damage are not covered. Batteries replacement is not covered. Overtime rates apply for after hour service calls. In the event that an ADT technician is required to visit your premises, ADT will charge an on-site assessment fee of $99 per visit. Monthly fee for QSP is based on equipment total before discounts as set forth below:  

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