Residential Security - Terms and Conditions

Click here for terms and conditions of non-residential contracts entered into before 6-30-12.


Traditional Security Monitoring Starting at $28.99 a Month / Less than $1 a Day / About $7 a Week

*Requires 36-month monitoring contract starting at $28.99/mo (24-month monitoring contract in California, total fees from $695.76). Does not include with QSP and $25 activation fee. Service and installation charges vary depending on system configuration, equipment and services selected. Applies to Traditional Service level only. Applicable taxes and fees extra. Upon early termination by Customer, ADT may charge 75% of the monthly service charges due for the balance of the initial contract term. Quality Service Plan (QSP) is ADT’s Extended Limited Warranty. Satisfactory credit history required. A security deposit may be required. Prices subject to change. Not available in all markets.

Easy Pay Service

When you sign up for EasyPay service your monthly service charges as reflected on your ADT bill will be debited/charged to the specified Bank Account/Credit/Debit you have authorized ADT to withdraw your monthly payments from. If you have signed up for paperless bills or if you have signed up for the ADT EasyPay Service, you will automatically receive email notifications when ADT issues your bill. These notifications will be sent to Your Email Address. Additionally, ADT will deliver all other written notices it provides to you about your ADT Contract or your Account to Your Email Address including, without limitation, payment reminders, default notices, late payment notices and termination notices. If you have signed up for any of these services, you may not "opt-out" of receiving these email communications unless you unenroll from EasyPay.

ADT Go

ADT Go Basic services available through term of the contract. Additional charge for crash detection, driver safety and SOS emergency services after September 1, 2018. Crash detection may not detect 100% of automobile crashes. For ADT Go features to work, your phone must be on, powered, and fully functional.

ADT Starter Kit and a Security Camera installed FREE*

*Requires 36-month monitoring contract starting at $57.99 with QSP (24-month monitoring contract in California, total fees from $1,391.76), and enrollment in ADT Easy Pay. Does not include $25 activation fee. Service and installation charges vary depending on system configuration, equipment and services selected. Offer includes a $49 installation charge after $350 instant savings and installation of one (1) indoor wireless camera at no charge (a $50 value) with a minimum installation charge of $449. Applies to ADT Pulse Video Service level only. Applicable taxes extra. Upon early termination by Customer, ADT may charge 75% of the monthly service charges due for the balance of the initial contract term. Quality Service Plan (QSP) is ADT’s Extended Limited Warranty. Limit one offer per new ADT customer contract and cannot be combined with other offers or discounts. Offer expires December 31, 2018. Satisfactory credit history required. A security deposit may be required Prices subject to change. Offers not available in all markets.

$49 Installation on Pulse® Video Lite

Service and installation charges vary depending on system configuration, equipment and services selected. Offer includes a $49 installation charge after $350 instant savings and installation of one (1) indoor wireless camera at no charge (a $50 value) with a minimum installation charge of $449. Applies to ADT Video Lite Service level only. Applicable taxes extra. Does not include $25 activation fee. Requires 36-month monitoring contract starting at $55.99 with QSP (24-month monitoring contract in California, total fees from $1,343.76), and enrollment in ADT EasyPay. Upon early termination by Customer, ADT may charge 75% of the monthly service charges due for the balance of the initial contract term. Quarterly Service Plan (QSP) is ADT’s Extended Limited Warranty. Limit one offer per new ADT customer contract and cannot be combined with other offers or discounts.  Expires December 31, 2018.

Additional charges may apply in areas that require guard response service for municipal alarm verification. System remains property of ADT. Prices subject to change and may vary by market. Local permit fees may be required. Satisfactory credit history required. Satisfactory credit history required. A security deposit may be required Prices subject to change. Offers not available in all markets. Simulated screen images and photos are for illustrative purposes only.

ADT Pulse Interactive Solutions Services requires the installation and/or activation of an ADT alarm system with monitored burglary service and a compatible computer, cell phone or PDA with internet and e-mail access. Pulse Services does not cover the operation or maintenance of household equipment/systems not connected to the Pulse Services/Equipment. Standard messages and data rates may apply to all text alerts.

Reactivation Movers Offer: Get ADT starting at $19.99

*Service and installation charges vary depending on system configuration, equipment and services selected. Offer includes $9.00 instant savings applicable only towards monthly monitoring charge for the first 12 months of initial contract term (total value of $108.00). Requires a 36-month monitoring contract with a minimum charge of $28.99/mo. (before instant savings) (24-month monitoring contract in California, total fees from $695.76 (before instant savings) and enrollment in Easy Pay. Excludes ADT’s Extended Limited Warranty. Activation fee is $25. Upon early termination by Customer, ADT may charge 75% of the remaining monthly service charges for the balance of the initial contract term. Applicable taxes extra. Additional charges or fees may apply in areas that require guard response or applicable municipal permits. Prices and offer subject to change and may vary by market. Limit one offer per new ADT customer contract. Not valid on purchases from ADT Authorized Dealers. Satisfactory credit history required. Satisfactory credit history required. A security deposit may be required Prices subject to change. Offers not available in all markets. Offer expires December 31st, 2018.

Free CellGuard with System Re-activation Offer

*Offer is valid only with the reactivation of an existing ADT alarm system with the purchase of alarm monitoring services from ADT Security Services. Not valid on purchases from ADT Authorized Dealers. Limit one offer per new ADT customer and cannot be combined with other offers or discounts. Additional charges may apply in areas that require guard response service for municipal alarm verification. System to remain property of ADT. Prices subject to change and may vary by market. Local permit fees may be required. Satisfactory credit history required. A security deposit may be required Prices subject to change. Offers not available in all markets.  Additional fees required for some services. Offer subject to change. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided. Offer expires October 31, 2018.

†CellGuard requires cellular network coverage.

‡Some insurance companies offer discounts on homeowner’s insurance. Please consult your insurance company.

ADT Money-Back Service Guarantee

If during the six months following installation we are unable to resolve any installation/service-related concern, we will refund the installation charge and/or any monitoring fees paid. Subject to the terms and conditions of the Residential Services Contract between you and ADT Security Services.

Theft Protection Guarantee

The Customer presenting ADT with this ORIGINAL CERTIFICATE will be eligible to receive a reimbursement of up to five hundred dollars ($500) of Customer’s homeowner’s insurance deductible (if any) if, and only if, ALL of the following requirements are met to ADT’s reasonable satisfaction: (i) the property loss was the result of a burglary that took place while the security system installed at Customer’s protected premises was in good working order and was "on," and while all of Customer’s doors and windows were locked; and (ii) the intruder entered the residence through a door, window or other area equipped with an ADT detection device, and such detection device was not "bypassed"; and (iii) Customer is not in any way in default under the ADT Residential Systems Customer’s Order; and (iv) Customer files a written claim with their homeowner’s insurance company, and such claim is not rejected or otherwise contested by the insurer; and (v) Customer reports the burglary loss to the appropriate police department and obtains a written police report; and (vi) Customer provides ADT with copies of the insurance claim report, the police report within sixty (60) days of the property loss and proof of settlement by insurance carrier; and (vii) Customer certifies in writing to ADT (by signing this ORIGINAL CERTIFICATE and presenting it to ADT within sixty [60] days of the property loss) that all of the foregoing requirements have been satisfied. Customer understands that presentation of this ORIGINAL CERTIFICATE signed by Customer is required and understands that ADT reserves the right to reject any application for reimbursement that does not comply with ALL of the requirements. Photocopies or other reproductions of this Certificate will NOT be accepted. By signing below, Customer certifies to ADT that all of the foregoing requirements have been satisfied. Please mail to: ADT Security Services, Account Management Support Center, Attn: Theft Protection Guarantee Claims, 14200 E. Exposition Avenue, Aurora, CO 80012.

Mover’s Package Guarantee

Certain restrictions apply. To qualify for the special Mover’s Offer, you must be a current or former ADT customer who has had active ADT contract monitored service for two years (24 months), and your ADT account must be in good standing, or have been in good standing when you left ADT. Offer valid for two (2) years following cancellation of ADT service in your prior home. 36-month monitoring contract required at the then-prevailing monthly monitoring rate (24-month in CA).  ADT may substitute a comparable home security system. Local permit fees may be required. Satisfactory credit history required. A security deposit may be required Prices subject to change. Offers not available in all markets. Additional fees required for some services. All relocation credits are only valid toward installation charge of new equipment. Credits may not be applied for any other purpose. Amount of credit is based on length of tenure with ADT; 6-11 months with ADT yields a credit of $100; 12–23 months with ADT yields a credit of $249; 24 months or longer with ADT qualifies you for the special Mover’s Offer. Maximum allowable discount is $349 on any ADT Traditional monitoring service level and $399 on any ADT Pulse service level. 25% discount on valid on installation amounts up to $1,600 (maximum discount not to exceed $400). Total discount not to exceed $749 for Traditional monitoring service level or $799 for an ADT Pulse service level. Offer not applicable to system/services purchased from ADT Authorized Dealer(s). Does not include one-time $25 communication connection fee. Quality Service Plan (QSP) is ADT’s Extended Limited Warranty. 36-month monitoring contract required from $35.99 per month, including QSP. In California, 24-month monitoring contract required from $35.99 per month, including QSP (24-month total from $863.76). System to remain property of ADT. Prices and offer subject to change. Prices may vary by market. Some insurance companies offer discounts on homeowner’s insurance. Please consult your insurance company.

Homeowner’s Insurance Certificate

Some insurance companies offer discounts on homeowner’s insurance. Please consult your insurance company.

10% Savings Offer

10% savings cannot be combined with any other offer and does not apply to the already discounted premier security package; 10% savings offer can only be applied to ADT listed prices. Local permit fees may be required. Satisfactory credit history required. A security deposit may be required Prices subject to change. Offers not available in all markets. Certain restrictions may apply. Additional monitoring fees required for some services. Offer valid for new customers only. Cannot be combined with any other offers. Offer subject to change.

Standard ADT Disclaimer

Service charges and installation fees vary depending on system configuration, equipment and services selected. Requires 36-month monitoring (24-months in California). System remains property of ADT. Local permit fees may be required. Satisfactory credit history required. A security deposit may be required Prices subject to change. Offers not available in all markets. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided. ADT Pulse Interactive Solution Services requires the installation and/or activation of an ADT Alarm system with monitored burglary service and compatible computer, cell phone or PDA with Internet and email access. ADT Pulse Interactive Solution Services do not cover the operation or maintenance of household equipment/systems not connected to the ADT Pulse Security Solution Services/Equipment. Not available in all geographic areas.


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