Residential Security - Terms and Conditions

Traditional Security:

Requires 36-month monitoring contract starting at $28.99/mo (24-month monitoring contract in California, total fees from $695.76) and minimum purchase amount of $449. Service and installation charges vary depending on system configuration, equipment and services selected. Applies to Traditional Service level only. Landline phone required. Offer available for new ADT customers only. Limit one per customer, not combinable with other offers. Upon early termination by Customer, ADT may charge 75% of the monthly service charges due for the balance of the initial contract term. Excludes ADT’s Quality Service Plan (QSP).

25% off Installation:

Requires 36-month monitoring contract with enrollment in EasyPay and $599 minimum installation fee. Service and installation charges vary depending on system configuration, equipment, and services selected. Offer includes 25% instant savings on installation (maximum $300 savings). Offer valid only for current or former ADT customers who have or had an active ADT account in good standing for at least 6 months before cancellation of ADT monitoring services. You may qualify for a higher discount. Excludes ADT’s Quality Service Plan (QSP). Taxes and fees may apply. Upon early termination by Customer, ADT may charge 75% of total service charges due for the remaining contract term. System remains property of ADT. Limit one offer per new ADT customer contract and cannot be combined with other offers or discounts. Offer not applicable to system/services purchased from ADT Authorized Dealer(s). Satisfactory credit history required. Prices subject to change.

Nest Doorbell Professionally Installed Free:

Requires 36-month monitoring contract starting at $56.99/mo. with QSP (24-month monitoring contract in California, total fees from $1,367.76), and enrollment in ADT EasyPay. Offer includes installation of one (1) Nest Doorbell with minimum purchase price of $599 after promotion is applied depending on geographic location. Maximum discount $229. Nest Doorbell includes wired or battery options. Offer available for new ADT customers only. Limit one per customer, not combinable with other offers. Upon early termination by Customer, ADT may charge 75% of the monthly service charges due for the balance of the initial contract term. Quality Service Plan (QSP) is ADT’s Extended Limited Warranty. Service and installation charges vary depending on system configuration, equipment and services selected. Google and Nest Doorbell are trademarks of Google LLC. Some features, including mobile notifications, remote control, video streaming, and video recording, require working internet and Wi-Fi. Minimum OS requirements are available at g.co/home/req. iOS is a trademark of Cisco and is used under license.

Nest Doorbell Professionally Installed Free with Reactivation:

Requires 36-month monitoring contract starting at $56.99/mo. with QSP (24-month monitoring contract in California, total fees from $1,367.76), and enrollment in ADT EasyPay. Offer includes installation of one (1) Nest Doorbell with minimum purchase price of $599 after promotion is applied depending on geographic location. Nest Doorbell includes wired or battery options. Reactivating an ADT system requires a $99 Test & Inspect Fee. System upgrades and equipment add-ons are available for reactivated systems at additional install and higher monthly monitoring fees. Upon early termination by Customer, ADT may charge 75% of the monthly service charges due for the balance of the initial contract term. Quality Service Plan (QSP) is ADT’s Extended Limited Warranty. Service and installation charges vary depending on system configuration, equipment and services selected. Google and Nest Doorbell are trademarks of Google LLC. Some features, including mobile notifications, remote control, video streaming, and video recording, require working internet and Wi-Fi. Minimum OS requirements are available at g.co/home/req. iOS is a trademark of Cisco and is used under license.

Nest Doorbell AND Outdoor Nest Cam Professionally Installed Free:

Requires 36-month monitoring contract starting at $56.99/mo with QSP (24-month monitoring contract in California, total fees from $1,367.76), and enrollment in ADT EasyPay. Offer includes installation of one (1) Nest Doorbell AND one (1) Outdoor Nest Cam with min purchase price of $599 after promo is applied depending on geographic location. Nest Doorbell includes wired or battery options. Applicable taxes extra. Offer available for new ADT customers only. Limit one per customer, not combinable with other offers. System remains property of ADT. Upon early termination by Customer, ADT may charge 75% of the monthly service charges due for the balance of the initial contract term. Quality Service Plan (QSP) is ADT’s Extended Limited Warranty. Service and installation charges vary depending on system configuration, equipment and services selected. Google, Nest Cam and Nest Doorbell are trademarks of Google LLC. Some features, including mobile notifications, remote control, video streaming, and video recording, require working internet and Wi-Fi. Minimum OS requirements are available at g.co/home/req.

$100 ADT Visa® Reward Card:

Requires 36-month monitoring contract starting at $28.99/mo. (24-month monitoring contract in California, total fees from $695.76), and enrollment in ADT EasyPay. Requires minimum purchase price of $449. One (1) Visa Reward Card valued at $100 is redeemable seven (7) days after system is installed, wherein an email is sent to the customer's email address associated with their account with a promo code. The customer must validate the promo code on the website provided in the email and a physical card will be sent in the mail. Installation must occur within 60 days of offer expiration date to receive card. Applicable to new and resale sale types only. Card is issued by Pathward, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. No cash access or recurring payments. Can be used everywhere Visa debit cards are accepted. Card valid for up to 6 months; unused funds will forfeit after the valid thru date. Card terms and conditions apply.

Relocation $200 Instant Savings:

Requires 36-month monitoring contract starting at $28.99/mo. (in California, 24-month contract, total from $695.76) with enrollment in EasyPay. Service and installation charges vary depending on system configuration, equipment, and services selected. Offer includes $200 instant savings on installation. Offer valid only for current or former ADT customers who have or had an active ADT account in good standing for at least 6 months before cancellation of ADT monitoring services. You may qualify for a higher discount. Excludes ADT’s Quality Service Plan (QSP). Taxes and fees may apply. Upon early termination by Customer, ADT may charge 75% of total service charges due for the remaining contract term. System remains property of ADT. Limit one offer per new ADT customer contract and cannot be combined with other offers or discounts. Offer not applicable to system/services purchased from ADT Authorized Dealer(s). Satisfactory credit history required. Prices and offer subject to change and may vary by market.

Free Install Nest DB Camera + Nest Outdoor Cam + $100 Visa

Nest Doorbell AND ADT Outdoor Camera Professionally Installed Free: Requires 36-month monitoring contract starting at $56.99/mo with QSP (24-month monitoring contract in California, total fees from $1,367.76), and enrollment in ADT EasyPay. Offer includes installation of one (1) Nest Doorbell AND one (1) ADT Outdoor Camera with min purchase price of $599 after promo is applied depending on geographic location. Nest Doorbell includes wired or battery options. Applicable taxes extra. Offer available for new ADT customers only. Limit one per customer, not combinable with other offers. Upon early termination by Customer, ADT may charge 75% of the monthly service charges due for the balance of the initial contract term. Quality Service Plan (QSP) is ADT’s Extended Limited Warranty. System remains property of ADT. Service and installation charges vary depending on system configuration, equipment and services selected. Google and Nest Doorbell are trademarks of Google LLC. Some features, including mobile notifications, remote control, video streaming, and video recording, require working internet and Wi-Fi. Minimum OS requirements are available at g.co/home/req. Expires 99/99/99.

ADT $100 Visa® Reward Card: Requires 36-month monitoring contract starting at $28.99/mo (24-month monitoring contract in California, total fees from 695.76), and enrollment in ADT Easy Pay. Requires minimum purchase price of $449. One (1) Visa Reward card valued at $100 is redeemable seven (7) days after system is installed, wherein an email is sent to the customer's email address associated with their account with a promo code. The customer must validate the promo code on the website provided in the email and a physical card will be sent in the mail. Installation must occur within 60 days of offer expiration date to receive card. Applicable to new and resale sale types only. Card is issued by Pathward®, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. No cash access or recurring payments. Can be used everywhere Visa debit cards are accepted. Card valid for up to 6 months; unused funds will forfeit after the valid thru date. Card terms and conditions apply. Expires 99/99/99

Movers Package Guarantee:

To qualify for the special Mover’s Offer, you must be a current or former ADT customer who has had active ADT contract monitored service for two years (24 months), and your ADT account must be in good standing, or have been in good standing when you left ADT. Offer valid for two (2) years following cancellation of ADT service in your prior home. 36-month monitoring contract required at the then-prevailing monthly monitoring rate (24-month in CA). ADT may substitute a comparable home security system. Local permit fees may be required. Proof of home ownership required. Additional fees required for some services. All relocation credits are only valid toward installation charge of new equipment. Credits may not be applied for any other purpose. Amount of credit is based on length of tenure with ADT; 6-11 months with ADT yields a credit of $100; 12–23 months with ADT yields a credit of $249; 24 months or longer with ADT qualifies you for the special Mover’s Offer. Maximum allowable discount is $349 on any ADT Traditional monitoring service level and $399 on any ADT Interactive service level. 25% discount on valid on installation amounts up to $1,600 (maximum discount not to exceed $400). Total discount not to exceed $749 for Traditional monitoring service level or $799 for an ADT Interactive service level. Offer not applicable to system/services purchased from ADT Authorized Dealer(s). Quality Service Plan (QSP) is ADT’s Extended Limited Warranty. 36-month monitoring contract required from $35.99/mo., including QSP. In California, 24-month monitoring contract required from $35.99/mo., including QSP (24-month total from $863.76). Traditional Service Level requires landline phone. System to remain property of ADT.

Financing:

Requires retail installment agreement. Financing available for equipment and installation costs only. Financing available for well-qualified borrowers at 0% Annual Percentage Rate for a minimum of $599 up to a max limit of $5,000 (up to 2 jobs). First payment due upon equipment installation and subsequent payments in equal monthly installments for the term selected (excluding any applicable fines and service charge increases). 12, 24, 36, & 60-month terms available. Longer terms require additional credit qualifications. Full remaining balance for equipment and installation due immediately upon termination of the related ADT services for ADT-provided financing. Late Charge – ADT may impose a one-time charge on each payment that is more than ten (10) days past due, up to the maximum amount permitted by law, but in no event will this amount exceed $5.00. Prepayment – If prepayments are made, there is no penalty or refund. Financing is not available in all geographic regions and Puerto Rico.

Theft Protection Guarantee:

Customer may receive reimbursement of up to five hundred dollars ($500) of Customer’s homeowner’s insurance deductible (if any) if, and only if, ALL requirements for Theft Protection Guarantee are met to ADT’s reasonable satisfaction. Customer must request reimbursement within 60 days of property loss. Request must be mailed to ADT and include: Theft Protection Guarantee certificate signed by Customer, a letter from Customer requesting reimbursement, a copy of the police report, and a copy of the accepted insurance claim. ADT reserves the right to reject any application for reimbursement that does not comply with all of the requirements.

ADT Money-Back Guarantee:

Money-back guarantee only applies after ADT has made attempts to resolve a system-related issue and has not been able to resolve that issue within the first six (6) months of your contract. Equipment must be fully removed before a refund will be processed. Conditions preventing normal system operation cannot be caused by the customer.

Homeowner's Insurance Savings:

Some insurance companies offer discounts on homeowner’s insurance. Please consult your insurance company.

Interactive Services:

ADT Command Interactive Solutions Services (“ADT Command”) helps you manage your home environment and family lifestyle. Requires purchase of an ADT alarm system with 36-month monitoring contract ranging from $45.99-$59.99/mo. with QSP (24-month monitoring contract in California, total fees ranging $1,103.76-$1,439.76), enrollment in ADT EasyPay, and a compatible device with Internet and email access. These interactive services do not cover the operation or maintenance of any household equipment/systems that are connected to the ADT Command equipment. All ADT Command services are not available with all interactive service levels. All ADT Command services may not be available in all geographic areas. You may be required to pay additional charges to purchase equipment required to utilize the interactive service features you desire.

General:

Additional charges may apply in areas that require guard response service for municipal alarm verification. System remains property of ADT. Local permit fees may be required. Prices and offers subject to change and may vary by market. Additional taxes and fees may apply. Satisfactory credit required. A security deposit may be required. Simulated screen images and photos are for illustrative purposes only.

QSP:

QSP is ADT’s extended limited warranty plan. Labor and replacement parts covered for ADT installed equipment only. Customer damage/misuse, non-ADT installed outside cameras, acts of nature and intrusion damage are not covered. Batteries replacement is not covered. Overtime rates apply for service after-hours service calls. In the event that an ADT technician is required to visit your premises, ADT will charge an on-site assessment fee of $59 per visit. Monthly fee for QSP based on equipment total as set forth below:

Equipment Total

Add'l QSP

QSP List

Price

Required

Add

Total

$0-$500

Included

$0.00

$7.00

$501-$1,000

Included

$0.00

$7.00

$1,001-$1,500

Included

$0.00

$7.00

$1,501-$2,000

Included

$0.00

$7.00

$2,001-$2,500

Add'l $7/Mo.

$7.00

$14.00

$2,501 -$3,000

Add'l $9/Mo.

$9.00

$16.00

$3,001-$3,500

Add'l $11/Mo.

$11.00

$18.00

$3,501-$4,000

Add'l $12/Mo.

$12.00

$19.00

$4,001-$4,500

Add'l $14/Mo.

$14.00

$21.00

$4,501 - $5,000

Add'l $15/Mo.

$15.00

$22.00

$5,001 - $6,000

Add'l $18/Mo.

$18.00

$25.00

$6,001 - $7,000

Add'l $21/Mo.

$21.00

$28.00

$7,001 - $8,000

Add'l $24/Mo.

$24.00

$31.00

Resales:

QSP is ADT’s extended limited warranty plan. Labor and replacement parts covered for ADT installed equipment only. Customer damage/misuse, non-ADT installed outside cameras, acts of nature and intrusion damage are not covered. Batteries replacement is not covered. Overtime rates apply for services after hours service calls. QSP prices based on number of monitored zones in your home. In the event that an ADT technician is required to visit your premises, ADT will charge an on-site assessment fee of $59 per visit. Monthly fee for QSP based on equipment total as set forth below:

Number of
System Zones

Add'l QSP

Total QSP

0-4 zones

 

$7.00

5-9 zones

 

$7.00

10-13 zones

 

$7.00

14-17 zones

 

$7.00

18-21 zones

$7.00

$14.00

22-25 zones

$9.00

$16.00

26-29 zones

$11.00

$18.00

30-33 zones

$12.00

$19.00

34-37 zones

$14.00

$21.00

38-41 zones

$15.00

$22.00

42-45 zones

$18.00

$25.00

46-49 zones

$21.00

$28.00

50-53 zones

$24.00

$31.00


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