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introducing adt my safety
Powerful protection that goes where life takes you
My Safety is a new personal safety service in the ADT+ app that empowers you with protection, seamless connection, and a network of shared safety—helping keep you, your loved ones, and your community secure anytime, virtually anywhere. Exclusively for ADT+ mobile app users with ADT Professional Monitoring
Requires ADT pro monitoring plan + v5 ADT Base
Not available in all geographies
Bringing personal protection to the ADT+ app
All-in-one safety with the ADT+ app
My Safety brings personal and home protection together in one place, right inside the ADT+ app. No extra downloads, no juggling multiple apps.
Ready to help, day or night
With around-the-clock access to ADT’s trained monitoring agents across the U.S., help is a tap away. Whether it’s day or night, don’t face an emergency alone.
One step ahead of the unexpected
My Safety keeps an eye out before situations escalate—offering check-ins, discreet alerts, and fast access to help when something doesn’t feel right.
Protection that
moves with you
Protection that moves with you
Mobile safety that extends the security you depend on for your home virtually anywhere you are.
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On-the-go |
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Solo travel |
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Everyday situations |
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And more |
Always by your side
Always by your side
Every alert connects directly to ADT’s 24/7 monitoring team, providing real-time human reassurance and escalation, not just device-based notifications.
Is my system eligible for My Safety?
All ADT new and existing customers with the ADT Base and ADT Professional Monitoring are eligible to use My Safety when they update the ADT+ app.
WHAT YOU NEED
ADT Base
ADT+ App
ADT Pro Monitoring
How My Safety works
Unlike phone-based emergency alerts or standalone safety apps, My Safety combines proactive monitoring and multiple discreet SOS options, all backed by ADT’s professional monitoring team and seamlessly integrated into the broader ADT+ home security experience.
Discreetly initiate a phone call or SMS to an ADT agent when feeling unsafe. ADT’s 24/7 monitoring team will contact emergency services on your behalf.
Enables proactive monitoring when users may feel vulnerable, with emergency services dispatched if check-ins are missed. Using the Safety Timer, an ADT agent can track your location during a set time interval.
A proactive safety feature that activates an SOS alert to ADT. Speak a “secret phrase” and ADT’s 24/7 monitoring team will contact emergency services on your behalf.
Emergency call or text
Discreetly initiate a phone call or SMS to an ADT agent when feeling unsafe. ADT’s 24/7 monitoring team will contact emergency services on your behalf.
Safety timer
Enables proactive monitoring when users may feel vulnerable, with emergency services dispatched if check-ins are missed. Using the Safety Timer, an ADT agent can track your location during a set time interval.
Emergency phrase
A proactive safety feature that activates an SOS alert to ADT. Speak a “secret phrase” and ADT’s 24/7 monitoring team will contact emergency services on your behalf.
Check out crime rate maps from ADT
150 years of helping protect your neighbors
Every 36 seconds, a new customer chooses ADT. Here are just a few reasons why customers across the country trust us for their safety §.
Every 36 seconds, a new customer chooses ADT. Here are just a few reasons why customers across the country trust us for their safety §.
§ Voted most trusted home security provider brand by American shoppers based on the 2025 BrandSpark® American Trust Study.
Samantha
Ocean Springs, MS
I’m so thankful we had ADT protection and that I got that phone call from the ADT representative. It saved my house. It saved my family. It saved my dog.
Katie
Fresno, CA
I knew if I hit the red button, someone would come on the line. All I remember shouting was ‘Emergency 911.’ The ADT dispatcher took it from there. I thank ADT for that call that was made for me and truly believe it saved my life.
Wendy
Seattle, WA
ADT gives me peace of mind. It makes me feel more comfortable knowing that my son is protected also. I’m so thankful they called so fast and that police officers were here so quickly to help us.
Frequently asked questions
What is My Safety?
My Safety is a new service included in ADT+ for Residential Pro Monitoring subscribers that brings peace of mind when on-the-go. It is monitored 24/7 by our agents and free to ADT+ users who have a Pro Monitoring plan. It consists of four features:
- Emergency call or text: Discreetly initiate a phone call or SMS to an ADT agent when feeling unsafe. ADT’s 24/7 monitoring team will contact emergency services on your behalf.
- Safety Timer: Enables proactive monitoring when users may feel vulnerable, with emergency services dispatched if check-ins are missed. Using the Safety Timer, an ADT agent can track your location during a set time interval.
- Emergency Phrase: A proactive safety feature that activates an SOS alert to ADT. Speak a “secret phrase” and ADT’s 24/7 monitoring team will contact emergency services on your behalf.
Who is eligible for My Safety?
All ADT new and existing customers with the v5 ADT Base and ADT Professional Monitoring are eligible to use My Safety when they update the ADT+ app. ADT+ app users must be 18 years and older.
How will I get the update that includes My Safety? Will I have to update the ADT+ app?
If you are on auto update, you will have the latest ADT+ app update featuring My Safety. If you have not opted for auto update, you will need to manually update the ADT+ app.
Will calls or alerts initiated through My Safety show up in my phone’s call history or within the app?
No, there is no call history in My Safety.
If there are multiple users on my account, who will have access to My Safety?
All family members on your account can access My Safety. However, only the individual user that initiates a My Safety activity, such as an emergency call or text, safety timer, or emergency phrase will have visibility to the status/activity, alerts, and notifications.
