introducing adt mysafety

Powerful protection that goes where life takes you

MySafety is a personal safety service in the ADT+ app that helps keep you and your loved ones protected—at home and on the go. Exclusively for ADT+ app users with ADT Professional monitoring

Requires v5 ADT Base. Available in the United States only. Excludes Milwaukee, WI.

Traveling woman alone in the back of a rideshare at night looking at her smart phone. There is a glowing ADT emblem next to her, indicating the new My Safety service in the ADT+ app.

Bringing personal protection to the ADT+ app

All-in-one safety with the ADT+ app

MySafety brings personal and home protection together in one place, right inside the ADT+ app. No extra downloads, no juggling multiple apps.

Ready to help, 
day or night

With around-the-clock access to ADT’s trained monitoring agents across the U.S., help is a tap away. Whether it’s day or night, don’t face an emergency alone.

One step ahead 
of the unexpected

MySafety keeps an eye out before situations escalate—offering check-ins, discreet alerts, and fast access to help when something doesn’t feel right.

Protection that 
moves with you

Mobile safety that extends the security you depend on for your home virtually anywhere you are.

 

Check On-the-go
Check Solo travel
Check Everyday situations
Plus And more
Senior man exercising outdoors with his smartphone and water bottle in hand. There is a glowing ADT emblem on his right shoulder, indicating the new My Safety service in the ADT+ app.

Always by your side

Every alert connects directly to ADT’s 24/7 monitoring team, providing real-time human reassurance and escalation, not just device-based notifications.

Woman relaxing in a hotel bed at night with her smartphone in hand. There is a glowing ADT emblem next to her, indicating the new My Safety service in the ADT+ app.

Is my system eligible for MySafety?

All ADT new and existing customers with the ADT Base and ADT Professional Monitoring are eligible to use MySafety when they update the ADT+ app.

WHAT YOU NEED

ADT Base
ADT+ App
ADT Pro Monitoring

How MySafety works

Unlike phone-based emergency alerts or standalone safety apps, MySafety combines proactive monitoring and multiple discreet SOS options, all backed by ADT’s professional monitoring team and seamlessly integrated into the broader ADT+ home security experience.

Discreetly initiate a phone call or SMS to an ADT agent when feeling unsafe. ADT’s 24/7 monitoring team will contact emergency services on your behalf.

Enables proactive monitoring when users may feel vulnerable, with emergency services dispatched if check-ins are missed. Using the Safety Timer, an ADT agent can track your location during a set time interval.

A proactive safety feature that activates an SOS alert to ADT. Speak a “secret phrase” and ADT’s 24/7 monitoring team will contact emergency services on your behalf.

Accordion Image
Emergency call or text

Discreetly initiate a phone call or SMS to an ADT agent when feeling unsafe. ADT’s 24/7 monitoring team will contact emergency services on your behalf.

Safety timer

Enables proactive monitoring when users may feel vulnerable, with emergency services dispatched if check-ins are missed. Using the Safety Timer, an ADT agent can track your location during a set time interval.

Emergency phrase

A proactive safety feature that activates an SOS alert to ADT. Speak a “secret phrase” and ADT’s 24/7 monitoring team will contact emergency services on your behalf.

Check out crime rate maps from ADT

Explore our interactive maps powered by real-time crime data to help you make smarter home security decisions.
ADT Crime Rate Maps

150 years of helping protect your neighbors

Every 36 seconds, a new customer chooses ADT. Here are just a few reasons why customers across the country trust us for their safety §.

 

Every 36 seconds, a new customer chooses ADT. Here are just a few reasons why customers across the country trust us for their safety §.

 

§ Voted most trusted home security provider brand by American shoppers based on the 2025 BrandSpark® American Trust Study.

 

 

Samantha

Ocean Springs, MS

I’m so thankful we had ADT protection and that I got that phone call from the ADT representative. It saved my house. It saved my family. It saved my dog.

Katie

Fresno, CA

I knew if I hit the red button, someone would come on the line. All I remember shouting was ‘Emergency 911.’ The ADT dispatcher took it from there. I thank ADT for that call that was made for me and truly believe it saved my life.

Wendy

Seattle, WA

ADT gives me peace of mind. It makes me feel more comfortable knowing that my son is protected also. I’m so thankful they called so fast and that police officers were here so quickly to help us.

Frequently asked questions

What is MySafety?

MySafety is a new service included in ADT+ for Residential Pro Monitoring subscribers that brings peace of mind when on-the-go. It is monitored 24/7 by our agents and free to ADT+ users who have a Pro Monitoring plan. It consists of four features:

  • Emergency call or text: Discreetly initiate a phone call or SMS to an ADT agent when feeling unsafe. ADT’s 24/7 monitoring team will contact emergency services on your behalf.
  • Safety Timer: Enables proactive monitoring when users may feel vulnerable, with emergency services dispatched if check-ins are missed. Using the Safety Timer, an ADT agent can track your location during a set time interval.
  • Emergency Phrase: A proactive safety feature that activates an SOS alert to ADT. Speak a “secret phrase” and ADT’s 24/7 monitoring team will contact emergency services on your behalf.

 

Who is eligible for MySafety?

All ADT new and existing customers with the v5 ADT Base and ADT Professional Monitoring are eligible to use MySafety when they update the ADT+ app. ADT+ app users must be 18 years and older.

How will I get the update that includes MySafety? Will I have to update the ADT+ app?

If you are on auto update, you will have the latest ADT+ app update featuring MySafety. If you have not opted for auto update, you will need to manually update the ADT+ app.

Will calls or alerts initiated through MySafety show up in my phone’s call history or within the app?

No, there is no call history in MySafety.

If there are multiple users on my account, who will have access to MySafety?

All family members on your account can access MySafety. However, only the individual user that initiates a MySafety activity, such as an emergency call or text, safety timer, or emergency phrase will have visibility to the status/activity, alerts, and notifications.