Posted on 9/26/2016

ADT Takes On The Supernatural To Ease 9-Year-Old Boy’s Fear of Ghosts

At ADT we help you feel safe no matter what. By combining 24/7 home security monitoring from trained experts with smart technology, we strive to give customers protection that meets their expectations.

Katie is a mom who relies on ADT to help keep her and her nine-year-old son, Benjamin safe. Even though Benjamin knew our security service protects against intruders, he felt frightened by the threat of ghosts. That’s when Katie decided to call the experts at ADT to help ease his anxiety.

 

ADT Takes On The Supernatural To Ease 9-Year-Old Boy’s Fear of Ghosts

ADT Takes On The Supernatural To Ease 9-Year-Old Boy’s Fear of Ghosts
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The call had an immediate and profound affect.”

Xavier (an ADT Sales Rep): ADT Security Services, my name is Xavier, how can I assist?
Katie: Hey, Xavier. I actually have kind of a strange question. I have an alarm system with you guys. I also have a nine-year-old son who has become acutely afraid of ghosts. I told him that we have the special ghost monitoring.If I put you on speaker for just a second, could you tell him that?
Xavier (an ADT Sales Rep): Yes, I can say that.
Katie: Hey, Xavier. I actually have kind of a strange question. I have an alarm system with you guys. I also have a nine-year-old son who has become acutely afraid of ghosts. I told him that we have the special ghost monitoring.If I put you on speaker for just a second, could you tell him that?
Xavier (an ADT Sales Rep): Yes, I can say that.
Katie: What kind of alarm system did we purchase?
Xavier (an ADT Sales Rep): You guys have the ghost alarm.So if anything comes inside the home, then we will send the police out to get that ghost out for you. We will always know if there is a ghost in the home, because we have monitors set up that will let us know if there is movement inside the home. Currently, there is no ghost in the home.
Katie: Thank you so much, I really appreciate it.
Xavier (an ADT Sales Rep): You’re welcome, Ms. Katie.
Katie: Have a good night, Xavier.
Xavier (an ADT Sales Rep): You too, ma’am.

Our commitment to our customers & providing them the peace of mind to help protect what matters most is what separates ADT from other security providers. “The call had an immediate and profound affect,” said Katie. “My son is no longer afraid of ghosts and he will enjoy Halloween much better this year. I deeply appreciate Xavier’s excellent customer service.” Xavier, whose ADT career began earlier this year, said he was just doing his job. “It was fun to help solve an issue with one of the seven million customers we help protect.”

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Customers Tell Their Stories

The ADT LifeSaver Program recognizes outstanding ADT professionals who helped save a customer’s life.

The Hailey Family Lifesaver
The Hailey Family
Sophie the Dog's Lifesaver Story
Sophie's Story
Julie's Hornet Sting Lifesaver
Julie’s Sting

“That call from ADT helped save our lives. And the fast response of the fire department helped save our house.”

- Amy S., Wayne Township, IN