I've been here for 11 and a half years now and I have never needed real help. But every time the alarm was accidentally set off, they call and try to reach me and for some reason or another, I don't answer the phone. The first time I wasn't even here. My granddaughter left the front window unlocked, so she could climb in if I wasn't home when she came here from school. Her father was supposed to meet her here. He has to click the code to the alarm. She opened the front window, climbed in and before I got home, the police were here.

I was three blocks away at the post office. My son was not here yet because he was at the supermarket picking up stuff for her snack. They reached me on my cellphone and I came tearing down there and the police were walking up to the front door. Nobody was home but the window was wide open. I knew instantly what had happened. I said, "She's around somewhere." When she saw me, she came out into the house next door looking very sheepish.

Sometimes ADT would call me because my batteries are beginning to die. They call me up to say, "We're getting a trouble alarm." I have heard the alarm though it doesn't sound like an alarm on the panel. It sounds like a brief burp. I'm 75 years old and I had to get some magnifying glass out to see it. I should get another panel instead, but it still works. Since ADT bought Brinks, they haven’t had the need to come out and fix anything. We’ve been able to handle everything by phone. It's a matter of going to the store and buy the right size battery and install it. At one point, they thought they might have to come out and repair it because we couldn't get something solved but then it solved itself from something they did from the office. I am satisfied with the service and I have also recommended them to several friends."

We need to have the system checked to see if it was repairable or needed replacing for the insurance company!! We thank you for your great service!!"

 I had to have them come over to replace the battery in the thing for smelling CO2. They came and replaced it and it was all fine. The system changed since I got it. It's no longer landline and it's wireless now. The fire alarm is all I use. They are very prompt when we do fire drills and they call right back and handle things very well. I have no problem with the service and it's all been very good. I would recommend them."