ADT, your trusted Home Security Provider in Richmond, VA
(800) 489-9070ADT provides professional home security installation and 24/7 monitoring to homeowners across Richmond, Virginia, and the surrounding metro area. The ADT Richmond branch at 8751 Park Central Dr serves neighborhoods throughout the city, including the Fan District, the Museum District, Church Hill, Short Pump, and the West End. Located near the intersection of Park Central Dr and Brook Road, just off I-95 in northern Henrico County, the Richmond branch covers the full metro area from Midlothian and Bon Air in the southwest to Glen Allen and Mechanicsville in the north.
Richmond homeowners face a range of security considerations, from property protection in historic urban neighborhoods like Jackson Ward and Shockoe Bottom to severe weather preparedness during spring and summer storm seasons along the Mid-Atlantic corridor. ADT offers 24/7 professional monitoring, with monitoring professionals ready to respond when an eligible alarm signal is received. ADT has six company-operated 24/7 monitoring centers. All of our monitoring centers are based in the U.S. and are not outsourced.
United States
(804) 477-1847
United States
(804) 201-9954
Nearby Cities
Mon-Fri: 8AM - 4PM
Sat-Sun: Closed
Mon-Fri 7AM to 9PM
Sat 8AM to 6PM
Sun 9AM to 6PM
Happy Customers in the Richmond Area
Steven
Richmond, VA
“My dad and I decided that we needed to get a security system in the home since neither one of us was going to be readily available here. So, we went with ADT because they've been fairly well recognized as one of the best in the business. I set it when I leave the house. It has features that monitor the front door, the side door, and the back door. All these are connected and if anyone should try to break in through those doors, the alarm would go off. I retired a couple of years ago and prior to that, after my dad passed away, the home was unattended through the day while I was at work. A couple of times the ADT team called me at work to report an alarm. Once was when we had a small earthquake that shook the neighborhood and set off the alarm. The other one was when an electrical storm passed through the area and the power went out, and the alarm went off. They contacted me at work to let me know that the alarm was going off, and I came home and turned it off. It's been about a year or so ago that I was contacted by someone from the company about upgrading my service so that I could connect it to my smart phone, but I don't have a smart phone. It's an old system and could be upgraded, but it seems to be working fine. However, the warning lights on the control box continually flash, but when one of their technicians came out here and checked this out, he said that the system was working fine if I can just ignore the lights. So, the warning lights are going to continue to go off this way and can't be turned off because it's such an old system. I don't have a problem with that, since the control box is in an out-of-the-way place, and it's not an eyesore. Other than that, I had problem with the system when the monitor on the rear door had been damaged, and the technician came and replaced it for me. I still utilize the system whenever I leave the home. I set the alarm when I leave and turn it off when I come back. So far, the service has been great and I haven't had any problems. It's been a good and positive experience overall with ADT. They're definitely top-rating. I feel comfortable having the service because, when I do occasionally leave town for a few days, it's nice to know that my home is protected.”
Rosa
Richmond, VA
“I have had great service and response turnaround time with ADT. Whenever there is a situation or question, I am able to reach and receive timely and professional responses. Recommend this company to all of my acquaintances for their security service.”
Ron
Glen Allen, VA
“We are extremely satisfied with our equipment and service. Fast contact if an issue arises. Remote access is great. Customer service is outstanding. Website is great. Salesman was very helpful and work with us for equipment selection and was present during installation. Installers are great.”
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Richmond, VA Service Area & Local Process
The ADT Richmond branch provides professional installation of the ADT Smart Home System throughout the city of Richmond, Henrico County, Chesterfield County, and Hanover County. Installation times vary based on the home, system configuration, equipment selected, and installation conditions. The installation includes setup of the ADT Base, and devices such as door and window sensors, motion sensors, and any cameras selected, with full system walkthrough before the technician leaves.
Richmond sits in the Mid-Atlantic severe weather corridor, where spring thunderstorms and occasional tropical remnants bring heavy rain and high winds during summer and fall. Water and temperature sensors are a practical addition for Richmond homes, where the James River floodplain and aging infrastructure in historic neighborhoods like Oregon Hill and Manchester create seasonal flood and pipe-freeze risk during winter cold snaps. The ADT Smart Home System includes backup battery power to help keep the system powered during a power outage. If internet service is disrupted, cellular backup may help keep the system connected to ADT monitoring, as long as you have an active ADT monitoring plan and cellular service is available.
Tyler, TX Local Regulations & Requirements
The City of Richmond requires an alarm system permit for all residential security systems that contact 911. Homeowners can register through CryWolf, the city's contracted third-party vendor, or through the Richmond Department of Emergency Communications [City of Richmond]. The initial registration fee is $10 with a $5 annual renewal. False alarm fines are assessed after two warnings, with escalating penalties for each subsequent false alarm. Contact the CryWolf helpline at 877-893-5267 or visit the City of Richmond's False Alarm Reduction Program page to confirm current fees and fine schedules.
Homeowners in Henrico County should note that the county maintains a separate alarm registration process through the Henrico County Police Division at no charge [Henrico County]. Homeowners in condominiums and apartments in Richmond's Fan District, Scott's Addition, and downtown should verify installation permissions with their property management or HOA before scheduling professional installation.
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You have questions, we've got you covered
Do I need an alarm permit in Richmond, Virginia?
The City of Richmond requires an alarm system permit for any residential or commercial alarm that contacts 911. Homeowners can register through CryWolf, the city's contracted vendor for the False Alarm Reduction Program [City of Richmond]. The initial registration fee is $10 with a $5 annual renewal. Your ADT professional installation technician can provide guidance on local permit requirements during your consultation.
What happens if there's a false alarm at my Richmond home?
The City of Richmond issues two warnings for false alarms before assessing fines, with escalating penalties for each subsequent false alarm [City of Richmond]. With alarm verification through Alarm Messenger™, ADT has seen over a 50% reduction in false alarm dispatches at sites enrolled in Alarm Messenger™ compared to sites not enrolled in Alarm Messenger™. Based on internal ADT data collected over the lifetime of Alarm Messenger™ (2021-current).
Is the alarm registration process different in Henrico County vs. the City of Richmond?
Henrico County and the City of Richmond maintain separate alarm registration programs. Richmond uses CryWolf at 877-893-5267 with a $10 initial fee and $5 annual renewal. Henrico County requires registration through the Henrico County Police Division at no charge ([Henrico County](https://henrico.gov/services/security-alarm-system-registration/). Your ADT technician can clarify which jurisdiction applies to your address during installation.
Does ADT install security systems in Richmond apartments and condos?
ADT offers professional installation for apartments, condos, and townhomes in Richmond, including properties in the Fan District, Scott's Addition, and downtown. Before scheduling, verify with your property management or HOA that security system installation is permitted. ADT's professional installation team can configure equipment placement to meet lease requirements, including wireless sensor options that minimize wall modifications.
What areas near Richmond does ADT serve?
The ADT Richmond branch serves homeowners throughout the City of Richmond, Henrico County, Chesterfield County, and Hanover County. Coverage extends to surrounding communities including Short Pump, Midlothian, Glen Allen, Mechanicsville, Bon Air, and Ashland. ADT also maintains branches serving the Norfolk/Virginia Beach and Northern Virginia areas.
How long does ADT installation take in Richmond?
ADT professional installation times in Richmond vary depending on the home, system configuration, equipment selected, and installation conditions. The installation includes setup of the ADT Base, sensors, cameras, and full system configuration through the ADT+ app. Your technician will walk through system operation and answer questions before leaving.
Does ADT offer monitoring during severe weather in the Richmond area?
ADT's 24/7 professional monitoring is available during Richmond's spring thunderstorm season and tropical weather events common to the Mid-Atlantic region. Water and temperature sensors can provide early notifications for flooding or pipe freezes, practical additions for Richmond homes near the James River floodplain. The ADT Smart Home System includes backup battery power to help keep the system powered during a power outage. If internet service is disrupted, cellular backup may help keep the system connected to ADT monitoring, as long as you have an active ADT monitoring plan and cellular service is available.
Can I add cameras or smart home devices to my ADT system after installation?
ADT customers in Richmond can add Google Nest cameras, smart locks, smart lighting, and additional sensors to their ADT Smart Home System at any time after initial installation. Contact the Richmond branch to schedule a technician visit, or add compatible devices through the ADT+ app. The Google Nest Cam (indoor, wired) and Google Nest Doorbell (battery) feature 2K HDR video and Gemini-powered AI notifications with a Google Home Premium subscription.
Are there insurance discounts for security systems in Virginia?
Some insurance companies in Virginia offer discounts on homeowner’s insurance. Please consult your insurance company. Discount amounts vary by provider, but ADT's professional monitoring certificate can be provided to your insurance company upon request. ADT also offers up to a $500 theft protection guarantee if a break-in occurs while your system is being monitored. Terms and conditions apply, see here for terms.