ADT, your Trusted Home Security Provider in Rochester, NY

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ADT Rochester

Protect your home with ADT’s trusted security solutions in Rochester, New York. With over 150 years of experience and 24/7 professional monitoring, ADT offers reliable, customized home security systems tailored to your unique needs. Whether you’re in a house, condo, or apartment, our local technicians in Rochester provide professional installation and support you can count on. If you prefer to do it yourself we also offer DIY self setup packages. From smart home security cameras and doorbell alerts to intrusion detection and fire detection, ADT helps keep families in Rochester safe every day. Contact us today for a free quote and discover why so many people in Rochester choose ADT for peace of mind.

ADT locations

75 Town Centre Dr
Rochester NY 14623
(585) 487-8053


333 Metro Park, Suite S-108
Rochester NY 14623
(585) 391-8399

Office hours

Mon-Fri: 8AM - 4PM
Sat-Sun: Closed

Phone Hours

Mon-Fri 8AM to 9PM ET
Sat-Sun 8AM to 6PM ET
 

We proudly serve the following areas in New York:

Brighton, Irondequoit, Greece, Panorama, Ridgemont, Westgate, Henrietta, Pittsford, Penfield, Fairport, Spencerport, North Chili

Helping protect over 143,552 customers in New York

Lynn
★★★★★

“I've used ADT for my business and my house for years and I chose them primarily due to their timely response. I've appreciated that they are always prompt and efficient in their service. Anytime I've needed to talk to a representative, the interaction has been great. My experience with them has been consistently positive, and I'm pleased with their service..”

Ronald
★★★★★

“ADT’s system has worked flawlessly without any issues and I've been a satisfied customer for years. A notable aspect has been the response time. On the few occasions when I've accidentally set off the alarm, the response has been impressively quick. Another point worth mentioning is their customer service. Every time I've reached out, although rarely needed, the support I received has been terrific. They efficiently addressed any minor problems I faced. Throughout the years, the service has consistently met my expectations. Therefore, if I were to rate ADT, it would undoubtedly be five stars. Overall, my continued use of ADT speaks volumes about my satisfaction.”

Wilgred
★★★★★

“I purchased ADT for my home security needs and I couldn't be more satisfied. Over the many years I’ve been with ADT, I’ve consistently experienced excellent customer service. Whenever issues arise, my calls are handled immediately and efficiently. The technicians are wonderful to work with. They listen carefully to my concerns and take the time to explain and demonstrate solutions thoroughly. I appreciate the seamlessness of it all, as it has made my experience trouble-free. Overall, I have nothing but praise for their service.”

Check out crime rate maps from ADT

Explore our interactive maps powered by real-time crime data to help you make smarter home security decisions.

ADT Crime Rate Maps

More connected to our most advanced system yet

More connected to our most advanced system yet

Take control of your smart home with the ADT+® app. Connect all your ADT devices, Google Nest cameras and thermostats in one app‡. That’s convenience at your fingertips.

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‡ Notifications, remote control, video streaming and video recording require working internet, Wi-Fi, a Google Account and Google Home app linked to your ADT+ app.

Customize your home access with Trusted Neighbor™

Choose specific individuals

Whether it’s a family member, a neighbor or a helper, you can decide who has access to your home.

Choose specific event triggers

Select which events will trigger a notification so that you can give access when you need to.

Choose specific entry methods

Grant visitors access using their fingerprint and the Yale Touch Lock, temporary lock control in the ADT+ app, or assign unique entry codes for family members and trusted individuals.

*Requires Yale Assure Lock® 2 Touch (Touch Lock)
Learn about trusted neighbor

Let’s build your smart home security system together

Let’s build your smart security system together

Take our quiz and get customized solutions and offers.

Do you own or rent?

Do you own or rent?

Own
Rent

Backed by awards. Trusted by millions.

For 150 years, ADT has been helping protect every second with everything we’ve got.

For 150 years, ADT has been helping protect every second with everything we’ve got.

See how ADT compares

See how ADT compares

 
ADT logo
Ring
Brinks
Vivint
SimpliSafe
Comcast Xfinity
Years in Security Business


150


12


30


25


18


14
Company-operated US-based monitoring centers


6


0 - Outsources to Rapid Response


1


2


1


0 - Outsources to COPS Monitoring
Return & Money-Back Guarantee (MBG) Policies


6-month MBG1


30-day returns


3-day returns2


Up to 60-day returns; 4 month MBG


60-day MBG


30-day MBG
BBB Rating


A


A-


A-


B


A+


A+
Not accredited
App Rating (iOS)3


4.8


4.6


4.6


4.6


4.8


4.4
App Rating (Android)3


4.6


4.4


4.1


3.9


4.5


4.2
24/7 customer support
Equipment financing length

Up to 36 months with Self Setup systems; Up to 60 months with pro-installed systems4


Up to 18 months


Up to 60 months


Up to 60 months


Up to 24 months


Up to 24 months
Cell and broadband monitoring options available
Green circle with a white checkmark inside of it
Confirm/cancel alarms with a text message
Green circle with a white checkmark inside of it

(ADT Alarm Messenger)
Sells and installs Google Nest cameras and devices
Green circle with a white checkmark inside of it
$500 Theft Protection Guarantee


Yes5
 
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Updated on 3/31/2025
1. Money Back Guarantee: Applies after ADT has made attempts to resolve a system related issue. DIY systems require purchase and continual monthly payment of both QSP and professional monitoring at time of activation to be eligible See here for full terms.
2. Return & Money-Back Guarantee (MBG) Policies: Brinks offers the legally required 3-day right of rescission period.
3. Mobile app ratings are scored on a 5-point scale (Apple iTunes and Google Play Store).
4. Theft Protection Guarantee: Customer may receive reimbursement of up to five hundred dollars ($500) of Customer’s homeowner’s insurance deductible (if any) if, and only if, ALL requirements for Theft Protection Guarantee are met to ADT’s reasonable satisfaction. Subject to terms and conditions of the Residential Services Contract. See here for full terms.
Get your FREE quote

Call  (877) 233-0399  or complete the form and an ADT specialist will contact you with a quote.
By clicking the 'Get a Free Quote' button below, I agree that an ADT specialist may contact me via text messages, phone calls, or artificial or pre-recorded messages, from time to time, to the phone number provided by me using automated technology about ADT offers and consent is not required to make a purchase. Your information is collected and used in accordance with our privacy policy. Msg & data rates apply.

All fields marked with an asterisk (*) are required.

By clicking the 'Get a Free Quote' button below, I agree that an ADT specialist may contact me via text messages, phone calls, or artificial or pre-recorded messages, from time to time, to the phone number provided by me using automated technology about ADT offers and consent is not required to make a purchase. Your information is collected and used in accordance with our privacy policy. Msg & data rates apply.

All fields marked with an asterisk (*) are required.

A comprehensive home security system usually includes:

ADT Base: The heart of your security system, the Base communicates with all connected devices and the monitoring teams, giving you seamless control and peace of mind

Door and Window Sensors: These sensors are the smart, front-line detection for some of your home’s most vulnerable entry points, alerting you when doors or windows are opened unexpectedly

Motion Detectors: To monitor open areas like rooms and hallways, these sensors detect movement within their range, adding an extra layer of protection to your home's living spaces

Glass Break Sensors: Auditory sensors that recognize the sound or vibration of breaking glass, such as a window.

Security Cameras: The eyes and ears of any modern home security system, surveillance cameras are critical for monitoring activity in or outside of your home, recording events, and alerting you to visitors, deliveries, or anything unexpected

Smoke and Carbon Monoxide Detectors: To supplement your primary smoke detectors, these 'life safety alarms' detect fire or dangerous gases, and when connected to ADT security monitoring, our security professionals can even contact emergency services on your behalf when these alarms detect potential problems

Keypad or Key Fob: Easy-to-use interfaces for easily arming or disarming your ADT security system

Yard Signs and Window Stickers: Deter crime by letting would-be bad actors know your home is protected by an ADT security system and professional monitoring.

Your ADT security system comes with cellular alarm event backup. In the event your Wi-Fi is disconnected, alarm events can still be sent out from the ADT Base over Cellular Data and/or Cellular SMS connection. If your Base is reporting cellular signal issues, there are a few things you can try to improve your signal strength. To diagnose and resolve network or Wi-Fi related issues, learn more here. The ADT Base and the security system’s sensors also include features that help ensure operation for several hours during a power outage, such as 24-hour battery backup. Google Nest cameras and doorbells will automatically store up to one hour of recorded events in its local memory. You will also receive notifications upon loss and restoration. When things are up and running again, you’ll be able to see exactly what happened.

To get the most advanced coverage from your new home security system, ADT provides 24/7 monitoring services by a team of professionals who will notify emergency services for you. For DIY systems, ADT's monitoring services start at $24.99/mo for Secure Monitoring with no long-term contracts, cancel any time. DIY packages with Google Nest products use Complete Monitoring, starting at $39.99/mo and include Google Nest Aware with 30-day video history and intrusion monitoring with video verification. Or upgrade to Google Nest Aware Plus, and get up to 10 days of continuous video recording, plus 60-day event-based video history and storage for your Nest cameras with the 24/7 Video Recording package for only $7.00/mo.

Yes! ADT security systems integrate with smart home products like the Yale Smart Lock and Google Nest products, including Google Nest Thermostat, Google Nest Cam (indoor, wired), and Google Nest Hub (2nd gen). ADT's smart home security systems also feature remote monitoring, and arming and disarming of your security system in the ADT+ app.


Yes! With a Google Nest Doorbell and a Yale Assure Lock® 2 or a Yale Assure Lock® 2 Touch, you can access ADT's Trusted Neighbor™§ where you can easily grant access to your home for family, friends, neighbors, or helpers. Plus, automate event-based or scheduled access and notify trusted people of events with the ADT+® app. Auto unlock uses location-based services from the trusted person’s phone in tandem with familiar face detection via the Google Nest Doorbell to verify their identity and unlock and disarm your home. You can also use Auto unlock yourself as a hands-free way to get into your home.

§ Trusted Neighbor features require ADT Complete (includes Nest Aware) pro monitoring plan, Google familiar face detection, ADT Base, and compatible smart lock and camera devices. Familiar face detection is not to be used as definitive identification, and is not available on Nest cameras used in Illinois. Customer is responsible to inform their trusted individuals of any dangerous conditions existing at the premises.

Trusted Neighbor§ is a new ADT service that lets you grant secure, temporary access to your home through the ADT+ app, providing real-time alerts, video clips and a full history view. It helps give you peace of mind and is the latest example of our commitment to empowering you to protect and connect what matters most.

1 Nest Aware included in ADT Monitoring Pro required subscription