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Why ADT
It's always been about what we're here to help protect you for.
It's always been about what we're here to help protect you for.
For 150 years, ADT has been helping protect every second with everything we’ve got.
For 150 years and counting, we’re there.
For 150 years and counting, we’re there.
ADT has been the golden standard for security and monitoring services for 150 years. ADT Medical Alert offers every customer this same standard when helping to protect loved ones so they can maintain their independent lifestyle.
For 150 years and counting, we’re there.
It’s always been about what we’re here to help protect you for. We’re there for fresh starts, and here-we-go-agains. We’re there for tiny steps or big moments. We’re there for business as usual, or anything but. We're there for the everyday, every day.
What sets ADT apart
24/7 Professional and U.S.-Based Monitoring
ADT Medical Alert monitoring centers are company-owned and U.S-based. Our monitoring professionals undergo 200 hours of specialized courses and senior-sensitivity-training to help cater to the needs of the aging or those with health related concerns.
Premium Protection Plan†
While most other companies offer product warranties or protection plans as an add-on for a monthly charge, our Premium Protection Plan is included with every purchase. ADT’s Medical Alert devices and accessories will all be covered under warranty at no additional cost for the equipment/products.
†Terms and conditions apply. See details below.
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Expedited Shipping
We understand the importance of this decision for families and ADT wants to ensure the quick delivery of our products and services in order to start serving the needs of your family.
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Home Temperature Monitoring
The Medical Alert Plus & Basic systems feature a home temperature monitoring system that will alert ADT if the temperature rises above 105°F or below 35°F
Here’s why ADT is the right move
Picking the right products and services can get overwhelming with all the different options out there. See below how other medical alert companies stack up against ADT.
Here’s why ADT is the right move
As you adjust to life in your new home, don’t worry about your security. See how professional home security stacks up against the competition.
See how ADT compares against:
Medical Guardian
Bay Alarm
LifeStation
Lifeline
Life Alert
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Years in Business
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Average Response Time*
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Extended Product Warranty
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UL-Listed Products
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Company-Operated, US-Based Monitoring Centers
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Billing Frequency Discounts
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An industry leader in customer service satisfaction
Our people set us apart
Our people are dedicated to taking care of those you value most in life. With an average tenure of 5+ years and over 200 hours in dedicated and specialized training, our monitoring professionals are highly trained to respond to any emergency situation while understanding the specific needs of seniors.
Industry-leading response times
The response time for medical alert alarms averages 15 seconds*. In the event of an emergency, ADT customers and their families can rest assured knowing that a professional and trained agent is ready to help at the press of a button.
*Based on ADT Medical Alert alarm data, 2025.
Step-by-step communication with caregivers
Our agents understand emergency scenarios are difficult for the families involved. ADT Medical Alert has processes in place to keep emergency contacts informed, and not just when there's a request for dispatch. The agent also continues to follow up with updates from emergency services and communicates them promptly with the listed emergency contacts. With this kind of protection, you and your loved ones never have to worry because ADT will always be there every step of the way.
Customers tell their stories
