95-year-old Margaret McCreery has been an ADT Home Health Services customer since 2010 and has had ADT home protection for 15 years. On May 24, 2013, she was with her five-year-old great-grandson, George, when she fell and cut her head. As Margaret held up her hands to stop the heavy bleeding, she blocked access to the emergency pendant around her neck. Unable to reach it, George ran over to the nearby base unit and pushed the big red button. Through the device’s two-way voice feature, ADT team member Deborah Kirkland immediately got on the line from ADT’s monitoring center in Knoxville and asked if everything was okay. In reply, George said that his great-grandma was bleeding and asked her to send help. Deborah then called local 911 and paramedics quickly arrived to transport Margaret to the hospital where she received 30 stitches. Her doctor and family all agree that without ADT, George’s heroic actions and the swift response of paramedics, Margaret could have died.