Fade


	FADE Home

	Give our heroes a hand

	"Helping our Heroes" checklist

At ADT, our goal is to help America's police, fire and emergency medical personnel by reducing false alarms that exhaust their services, and prevent them from doing their job. Our FADE initiative shows our support and appreciation for these heroes nationwide, and provides our customers with valuable information on how you can help reduce false alarms.

Join the FADE initiative today and show your support! You'll receive quarterly email reminders from ADT requesting current contact information – to help us contact you in an emergency and keep you and your family safe. And you'll receive additional false alarm prevention information as it becomes available.


	Low battery voltage is one of the most common causes of accidental alarms. Do not continue to operate your system when it indicates a low battery.
	Regularly check alarm contacts on doors and windows for damage or looseness.
	Check that all doors and windows are locked and cannot be accidentally opened.
	Check that motion detectors are aimed away from air vents, fireplaces, or windows.
	Periodically test your alarm system as recommended in your operating manual.


	Read your alarm system operating manual and the Helping Our Heroes Checklist. Online operating manuals: Residential operating manuals Small Business operating manuals
	Teach other users how to use your alarm system.
	Learn about ADT's procedures, including how to cancel an accidental alarm and Enhanced Call Verification.
	Keep up with local alarm ordinances to ensure that all permits, fees, and other required components are in compliance.


You can contact us through 1-800-ADT-ASAP or go to http://www.myadt.com/ if:
	Your phone contact information changes in any way, including: a new area code, a new cell phone, or additional phone service. Reaching you by phone can prevent police, fire, and/or medical personnel from being dispatched to false alarms.
	We need to adjust your system for pets or guard dogs.
	There are going to be any interior remodeling projects on the premises.
	You need a new operating manual: Residential operating manuals Small Business operating manuals
	You find anything wrong as described in the "Know Your System" section above.
	You have questions about preventing false alarms, or anything related to your security system.

	Residential: To update your phone, emergency contact or call list information, call 800-ADT-ASAP or visit myadt.com.

	Business: call 800-ADT-ASAP.

Human error is responsible for nearly 80% of false alarms. With education and up-to-date contact information on file, this number can be significantly reduced.