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Business Security Current Customer

An Important Update for ADT Customers

To Our Valued Customers,

You may have heard that ADT Security Services completed its separation from parent company Tyco International, Ltd. to become a standalone, publicly-traded company on the New York Stock Exchange listed under the ticker symbol ADT. Today, ADT is North America’s #1 residential and small business security company with a 138-year legacy of protecting and connecting customers.

For now, you can expect business as usual from us. You will receive the same level of customer service, and our customer care and monitoring centers will continue to function without interruption.

As a public company, ADT has greater flexibility to meet your needs and bring more value to you as a customer. We are focused on bringing new and innovative products to market while enhancing our current platforms with new features and capabilities.

We never forget the trust you place in us every day to help protect and connect what matters most -- your families, homes, and businesses. All 16,000 ADT employees are dedicated to earning that trust every day.

Thank you for being an ADT customer. Please feel free to call us at 800-238-2727 or Tweet us at @AskADT with any questions. Frequently asked questions and answers are provided below.

Best regards,

Tony Wells
Chief Marketing and Customer Officer
ADT Security Services

Frequently Asked Questions:

Will I still be an ADT customer?
Yes, you will still be a valued ADT customer.

Will my billing or services be affected?
No. You will continue to receive the same ADT service and support.

I'm a business customer. Will I still have access to my local ADT representative?
Yes, you will still have a local team of specialized ADT Business representatives who are focused on serving your security and management needs.

What changes will I notice?
You will continue to receive the same ADT service and support as a valued customer of ADT. And with the separation from Tyco International, ADT will be able to focus even more on serving the needs of our Business and Residential customers, providing innovative and custom solutions designed specifically to help you protect your business and home today and in the future.

What can I expect from ADT?
Great value, unparalleled dedication to delivering premium service and the knowledge that America’s #1 Security provider is protecting your business.

  • Fast Alarm Response When an alarm is received, ADT can notify the police or emergency personnel even if your business is closed.
  • Easy-to-Use Security Systems and State-of-the-Art Technology ADT security systems are simple to operate – arm and disarm your system at the touch of a button.
  • Great Local Service ADT customer service is available 24/7. Our employees are ready to assist you – even to dispatch an ADT technician to your residence or business when needed.
  • 24-Hour Monitoring ADT’s network of interconnected monitoring centers is best-in-class, staffed by trained professionals that monitor your business 24 hours a day, 365 days a year.
  • ADT Guarantees ADT gives you a Money-Back Service Guarantee and a Relocation Discount Guarantee.
  • ADT Pulse℠ Interactive Residential and Business Solutions With this innovative technology, you can manage your residence or business throughout your day, connecting from almost anywhere through any web-enabled device. ADT Pulse can also help you save energy, money and time.
  • Video Surveillance Solutions Even when you’re not there, ADT helps you keep an eye on things through remote viewing and digital recording capabilities.

For account inquiries please call 1.800.ADT.ASAP or visit www.MyADT.com.

To learn more about ADT Pulse℠ Interactive Residential Solutions please visit www.adtpulse.com

To learn more about ADT Pulse℠ Interactive Business Solutions please visit www.adtpulse.com/business