ADT Security Alarm System Monitoring

Security for your business

When you need it. Where you need it.

You never know when an emergency might occur; prepare your business by making ADT Security part of your contingency plan. Look to ADT’s security alarm system monitoring solutions for the leading edge technological support system. Our advanced Customer Monitoring Centers (CMCs) are staffed around the clock by trained and experienced professionals. All seven CMCs interconnect to create one virtual security network throughout North America. Therefore, if a disaster strikes one area, disabling part of the network, another CMC can receive and process the information and data normally routed to the disabled center. All of our systems have multiple redundancies to help ensure we can always deliver the immediate service and support you have come to expect from ADT.

Security Alarm System Monitoring Benefits:

• Multi-tiered disaster preparedness procedures for virtually uninterrupted security service
• Leading–edge technology, redundant computer systems
• Real–time support from trained professionals — 24 hours a day

Through these monitoring centers, your business can access a full range of advanced security solutions, including electronic access control, video surveillance, fire and life safety, intrusion detection, critical conditions (flood, temperature) and security management (guard tours, remote video management, video/alarm verification). In the hands of ADT’s highly trained monitoring professionals, these solutions can help improve your company’s physical security while enhancing your overall business operations.

Your security is only as effective as the people behind it.

ADT monitoring professionals all go through an extensive three part training program that is one of the most comprehensive in the industry. This training translates into a professional commitment shared by all: deliver the proper response within minutes of a critical incoming alarm call. That’s no small task when you consider that a single center alone handles eight to ten thousand alarm calls every day.

In addition to these expert representatives, we also have teams of highly skilled Technical Assistance Specialists, who are trained on how ADT’s alarm systems are put together, how they’re installed, how they work and how to troubleshoot any problems that may arise. In short, they know the systems inside and out. ADT Technical Assistance Specialists are available 24/7 to talk customers through any questions or concerns with easy how-to instructions for a hassle-free resolution.

When you choose ADT for your security alarm system monitoring needs, you have access to more than our advanced technology. You have access to ADT’s highly trained and skilled professionals as well.

Combined, ADT Monitoring Centers handle:

• 6 million + customers throughout North America
• 29 million + alarm signals each year 93,000 + alarms daily
• 200,000 + total calls daily (inbound/outbound)
• 8,000 + customer contacts per hour, 24/7
• 19 million + customer calls per year
• 3.3 customer transactions every second