ADT & SmartThings

1. How do I create my ADT account?

To create your ADT account, follow these steps: 

1. Open your SmartThings mobile app 
2. Select ADT Monitoring Service 
3. Tap Create an Account on the ADT login screen  
4. You will be prompted to input your first name, last name, email, username and password 
5. After creating your account, you will be emailed a 5-digit code to verify your email address

2. What if I forgot my username or password for my ADT account?

To recover your username: 

1. Open your SmartThings mobile app 
2. Tap the ADT logo under Home Security 
3. Tap ADT Monitoring Services 
4. Tap ‘Forgot Username’ link at the bottom of the login screen  
5. You will receive an email from ADT with the information requested  

To recover your password: 

1. Open your SmartThings mobile app 
2. Tap the ADT logo under Home Security 
3. Tap ADT Monitoring Services 
4. Tap the ‘Forgot Password’ link at the bottom of the login screen 
5. You will receive an email from ADT with a link to set a new password

3. How do I update my emergency contact list?

It’s important to keep your emergency contact list up-to-date. Here’s how update it: 

1. Open your SmartThings mobile app 
2. Tap the ADT logo under Home Security 
3. Tap ADT Monitoring Services 
4. Log into your ADT account 
5. Select your Location 
6. Once your Location appears on the screen, tap Contacts 
7. To add a contact, select +Add Contact 
8. To edit or remove a contact, tap the gear icon

4. How do I add or update a security question?

During the account setup and activation process you will be asked to create one of these questions for each device you plan to use with the ADT service. You can have up to three security questions associated with each account. 

If you need to add another security question, here’s how: 

1. Open your SmartThings mobile app  
2. Tap the ADT logo under Home Security 
3. Tap ADT Monitoring Services 
4. Log into your ADT account 
5. Tap the Menu in the top right-hand corner  
6. Select the Settings option from the drop-down menu  
7. Under Security, tap the edit icon (pencil) next to Add an additional security question to your account 
8. Select the Security Question you want to add 
9. Type in the answer 
10. Tap Add Question 

To update a security question, follow these steps: 

1. Open your SmartThings mobile app 
2. Tap the ADT logo under Home Security 
3. Tap ADT Monitoring Services 
4. Log into your ADT account 
5. Tap the Menu in the top right-hand corner 
6. Select the Settings option from the drop-down menu  
7. Under Security, tap the edit icon (pencil) next to the Security Question that you want to update 
8. Type in Password and New Answer 
9. Tap Save Question

5. How do I update the email address associated with my account?

It’s easy to update your email address: 

1. Open your SmartThings mobile app 
2. Tap the ADT logo under Home Security 
3. Tap ADT Monitoring Services 
4. Log into your ADT account 
5. Tap the Menu in the top right-hand corner  
6. Select the Settings option from the drop-down menu  
7. Tap your existing email address to update

6. How do I update my credit card?

To update your credit card information:

1. Open your SmartThings mobile app  
2. Tap the ADT logo under Home Security 
3. Tap ADT Monitoring Services 
4. Log into your ADT account 
5. Tap the Menu in the top right-hand corner 
6. Select the Billing option from the drop-down menu 
7. Tap Payment Method 
8. To update, tap + Replace with New Card

7. Can I make a payment other than using a credit card?

No, ADT requires an on-file credit card for automatic billing.

8. How do I cancel my account?

We value you as a customer and we’re sorry you are thinking about leaving. Here are the steps to take: 

1. Open your SmartThings mobile app  
2. Tap the ADT logo under Home Security 
3. Tap ADT Monitoring Services 
4. Log into your ADT account 
5. Tap the Menu in the top right-hand corner 
6. Select Billing 
7. Tap the gear icon 
8. Select Cancel Plan  

Your service will be deactivated at the end of your current billing period. ADT will no longer be able to receive signals and alert police or first responders in the event of an emergency.

9. Can I cancel my service at any time?

We value you as a customer and we’re sorry you are thinking about leaving. Yes, you may cancel your service at any time. If you cancel your service, the cancellation will go into effect the next billing period. Your service will remain active until the end of the current billing period. 

Please note: If you cancel your service before the end of the current billing period, you will not receive a refund or credit for the unused portion. 

10. What do I do if I need to move?

To move your ADT Security Hub, follow these steps: 

1. Unplug your Hub and Hub battery, doing this will prompt a Tamper event notification. You can find your battery behind the cover in the back of your Hub. 
2. Remove all equipment and devices from your existing location. 
3. Once you’re settled into your new home, go to your SmartThings app to remove your previous location and update your new location and address for monitoring. 
4. Once your new address is updated, you will need to re-install your ADT Monitored system at your new home. To do this, you will reclaim your Hub and pair all ADT Monitored Devices. 
5. It is important to perform system and device tests once your system is setup in your new location. 

Please note: You will continue to be subscribed to a monitoring plan at your old address unless this is updated in both the SmartThings and ADT interface.

11. How do I setup my ADT Security Hub?

Here’s a link to the ADT Home Security Starter Kit. To set up your ADT Security Hub, follow these steps:  

1. Place the Hub in an area of your home that has good Wi-Fi and cellular coverage. Avoid placing it in direct sunlight, near heat sources, where it can be easily viewed from doors or windows, or where it can be reached by small children. Places like desks, shelves, or low traffic counters are ideal placements for your Hub. 

2. Attach the desk mount to the Hub. If your mount feels loose, you can tighten the mounting plate screw found in the back of your Hub with a Phillips screw driver. Note: Do not tighten the screw too much or it may crack the desk mount. 

3. Connect the Hub to a power outlet. Make sure the outlet is not controlled by a switch that could accidentally cut the power, and that it is not a GFCI outlet.  

4. Download the SmartThings app for Android or iOS and follow these steps: 

1. Open your app and navigate to the Devices list 
2. Tap ADT Security Devices 
3. Select ADT Security Hub from the Devices list
4. Follow the on-screen instructions

5. Use the Settings menu option on your ADT Security Hub to change the Master User Code. Note: All ADT Security Hubs have the same default Master User Code (1111), so it’s important that you change this code as soon as you’ve completed setup. See the ADT Security Hub User Guide for more information about user codes and how to change your Master User Code.  

6. Once you’ve finished setting up your ADT Security Hub, you should perform a Walk Test to ensure that all your devices are installed and working properly. Note: It is strongly recommended that you repeat this Walk Test on a monthly basis.  

1. Select Settings from the Home screen 
2. Enter the Master User Code  
3. Select Walk Test 
4. Select Sensors Test and follow the on-screen instructions
Note: If a device fails the Sensors Test, check that it’s been installed correctly or visit Support.SmartThings.com for assistance 
5. Select Console Test and follow the on-screen instructions 
6. Tap < or the Home button to exit Test Mode 

TIP: The Hub has a back-up battery however, it will only last a limited number of hours and is not intended for long term use.

12. How do I create or change the code to arm and disarm my Hub?

Each Hub has a default Master Code of 1111, it is important to change this code as soon as you have completed setup. Your Master Code is easy to create or change, here’s how: 

1. Select Settings from the Home screen on your ADT Security Hub 
2. Enter the Master User Code (1111) 
3. Select Users 
4. Tap the edit icon (pencil) next to Master User 
5. Tap the edit icon (pencil) next to Code 
6. Enter a new Master User Code and then select Next 
7. Enter the new Master User Code again as confirmation and then select Done 
8. Press the Home button to return to the Home screen

13. How do I setup my ADT Door and Window Detector?

Here’s a link to the ADT Home Security Starter Kit. To set up your door and window detector(s) (also known as contacts, sensors or detectors), follow these steps:  

1. Before you begin, identify the location(s) where you would like to install the detector(s). Make sure that door and window detectors are within 350 feet of the Hub. TIP: This system is intended for indoor use only. Use this on a door or window where an intruder might be able to enter your home. 

2. Log into the SmartThings app on your smartphone: 
1. Make sure your system is disarmed before installing any new device  
2. Open your app, navigate to the Devices list and select Add Devices 
3. Tap ADT Security Devices
4. Select the ADT device you are trying to add
5. Pull the tab on your detector to place your device in pairing mode
6. Use the SmartThings app to scan the QR code on the device and follow the on-screen instructions    

3. Before mounting the device, place the QR code somewhere easy accessible for future use. 

4. Troubleshooting: If the detector did not pair successfully with the ADT Hub, follow these steps to manually put your device back in pairing mode:  
1. Press and release the button on the front of the detector twice. 
2. Press and hold the button. The red LED will begin to blink quickly, and after a short period of time will stay on. 
3. Release the button and after 5 seconds the red LED will begin to blink slowly.  
4. Use the SmartThings app to complete setup.
5. See the ADT Door and Window Detector Guide for more information.

5. When mounting the detector and magnet: 
• Make sure all surfaces are clean. 
• Use the pre-applied adhesive tape. 
• Place the detector on the door/window or frame; place the magnet on the actual door. 
• Make sure you do not mount both the magnet and the detector on the same area (i.e. both on door/window or frame).  
• Make sure the detector and magnet are mounted as close as possible (not to exceed .5” apart) so that door/windows can open and shut freely. 
• When spacing due to height is an issue, make sure you utilize the spacer included in the box. This spacer increases the height of the magnet and mounts via a locking tab that matches up with the magnet. 
• When spacing due to height is an issue, make sure you utilize the spacer included in the box. This spacer increases the height of the magnet and mounts via a locking tab that matches up with the magnet.

TIP: For double doors, attach the magnet to the most-used door and the sensor to the least-used door.  

6. Test the device: After successfully pairing your device the detector should work fine and register on the Hub. You can test your door and window detector by opening and closing the door or window where it’s been installed, and then checking its status on your Hub.

14. How do I setup my ADT Motion Detector?

Here’s a link to the ADT Home Security Starter Kit. To set up your motion detector, follow these steps:  

1. Decide on your installation point before you start the mounting process. Keep in mind: 
• Motion detectors are used in high traffic entry points and areas.
• Consider hallways, living rooms, and near entry points to frequently used rooms. 
• Most intruders usually pass within a 30-foot range of a hallway or living room. 
• The motion detector needs to be within 350 feet of the Hub. 
• The suggested height of the mounted device is 6.5” - 7.5” above the floor on a flat wall or in a corner stable surface.  

When deciding the location, make sure that no large objects (or continual moving items such as balloons, ceiling fans, floor fans, etc.) block the range of vision of the device. Please note: Air circulation such as floor or wall vents may move curtains and trigger the sensor. Heat may also trigger the detector, so don’t face the motion detector too close to a heating vent or fireplace. 

TIP: Pets over 55 pounds may trigger the device if they pass in front of the detector’s viewable area. You may have to adjust the height, position or location of the device to best fit your household. Also, keep in mind that the closer an object is to the motion detector the “larger” it will appear to the sensor.

2. Log into the SmartThings app on your smartphone: 
1. Make sure your system is disarmed before installing any new device  
2. Open your app, navigate to the Devices list and select Add Devices 
3. Tap ADT Security Devices
4. Select the ADT device you are trying to add 
        5. Pull the tab on your detector to place your device in pairing mode 
6. Use the SmartThings app to scan the QR code on the device and follow the on-screen instructions  

3. Before mounting the device, place the QR code somewhere easy accessible for future use. 

4. Troubleshooting: If the detector did not pair successfully with the ADT Hub, follow these steps to manually put your device back in pairing mode:  
1. Press and release the Tamper Switch on the detector twice. 
2. Press and hold the Tamper Switch. The red LED will begin to blink quickly, and after a short period of time will stay on. 
3. Release the Tamper Switch and after 5 seconds the red LED will begin to blink slowly. 
4. Use the SmartThings app to complete setup.
5. See the ADT Motion Detector Guide for more information. 

5. Test the device:  
1. Select Settings on the Home Screen of your Hub 
2. Enter your Master Code on your Hub 
3. Select Walk Test on your Hub 
4. Select Sensors Test on your Hub 
5. During the next 10 minutes the red LED will light up when it “sees” motion 
6. During this 10 minutes, you can adjust the sensor for location  

Please note: Your smoke alarm should be cleaned once a year. To clean your alarm, remove it from the mounting base. You can clean the interior by using compressed air or a vacuum cleaner hose to blow or vacuum through the openings. The outside can be wiped with a dry cloth. After cleaning, reinstall and test your alarm as described above.

15. How do I setup my ADT Keychain Remote?

To set up your keychain remote, follow these steps: 

1. Remove all contents from the keychain remote packaging. The keychain remote size is approximately 2.5” x 1.5”. Please note: The keychain remote is not waterproof or water resistant. 

TIP: Keep the keychain remote within 15 feet of your SmartThings Hub. Once you’ve setup your remote, you’ll be able to use it anywhere within 350 feet from the Hub. Exact range depends on your home’s construction, position of the Hub, and the position and number of other connected devices. 

2. Log into the SmartThings app on your smartphone: 
1. Make sure your system is disarmed before installing any new device  
2. Open your app, navigate to the Devices list and select Add Devices 
3. Tap ADT Security Devices
4. Select the ADT device you are trying to add 
        5. Pull the tab on your detector to place your device in pairing mode 
6. Use the SmartThings app to scan the QR code on the device and follow the on-screen instructions  

3. Press and hold the “Disarm” and “Away” buttons on the keychain remote for 5 seconds and then release. 

4. Place the QR code somewhere easy accessible for future use. 

5. Troubleshooting: If the keychain remote did not pair successfully with the ADT Hub, follow these steps to manually put your device back in pairing mode:  
1. Press and hold all four buttons for 5 seconds. 
2. Release the button when the red LED starts blinking quickly. If the button is released before reset is complete, reset will not be successful. 
3. Once the reset is complete, the green LED will turn on for 5 seconds. 
4. Use the SmartThings app to complete setup.
5. See the ADT Keychain Remote Guide for more information.

6. Here are a few ways to use the keychain remote: 
• Away: Holding the button for 2 seconds Arms the system in Away status 
• Disarm: Holding the button for 2 seconds Disarms the system 
• Stay: Holding the button for 2 seconds Arms the system in Stay status 
• Stay + *: Holding both buttons for 3 seconds will send a Panic signal 

Please note: Be sure to keep this device in a location where buttons are not continually pressed, such as pockets, purses, etc. This will drain the battery usage much faster than expected.

7. You can test your keychain remote by performing a Walk Test on your Hub, pressing any button the remote while within 15 feet of the Hub, and then checking its status on the touchscreen.

16. How do I setup my ADT Smoke Alarm?

To set up your smoke alarm, follow these steps:  

1. Before you begin, keep in mind that smoke alarms are meant to be installed in areas of the home where the siren can be easily heard. Make sure the smoke alarms are: 
• In all living rooms, bedrooms and guest rooms, including all main living areas 
• Within 350 feet of the Hub 
• Within 21 feet of any door to a sleeping room 
• On every level of a dwelling, including basements 
• Not installed in crawl spaces or unfinished attics 
• Not near heat sources such as furnaces, hot water heaters, space heaters, or cooking surfaces 
• Installed at the highest part of each installed room/location 

Tip: The suggested height of the mounted device is 12” from the ceiling (if wall mounted) or 12” from a wall (if mounted on the ceiling). 

2. Remove all contents from the smoke alarm box.  

3. Log into the SmartThings app on your smartphone: 
1. Make sure your system is disarmed before installing any new device  
2. Open your app, navigate to the Devices list and select Add Devices 
3. Tap ADT Security Devices
4. Select the ADT device you are trying to add 
        5. Pull the tab on your detector to place your device in pairing mode. The yellow LED light will blink once followed by a single blink of the red LED.
6. Use the SmartThings app to scan the QR code on the device and follow the on-screen instructions  

4. Before mounting the device, place the QR code somewhere easy accessible for future use.  

5. Reference the ADT Smoke Alarm Guide for detailed placement and mounting instructions.

6. Troubleshooting: If the alarm did not pair successfully with the ADT Hub, follow these steps to manually put your device back in pairing mode: 
1. Remove the alarm from its mounting base. 
2. Press and release the reset button twice. 
3. Press and hold the button for 5 seconds until the red LED starts blinking quickly.

7. Test the device: 
• Select Settings on the Home Screen of your Hub 
• Enter your Master Code on your Hub 
• Select Walk Test on your Hub 
• Select Sensors Test 
• Push and hold the Test button on the smoke detector for a minimum of five seconds. The alarm will sound, and the red LED light will blink. The Hub will display an alert for the smoke alarm.  

Please note: Your smoke alarm should be cleaned once a year. To clean your alarm, remove it from the mounting base. You can clean the interior by using compressed air or a vacuum cleaner hose to blow or vacuum through the openings. The outside can be wiped with a dry cloth. After cleaning, reinstall and test your alarm as described above. 

9. Here are a few usage tips regarding the LED lights: 
• A siren at full volume with red LED flash = Sensing fire 
• No siren with red LED flash every 8 seconds = Smoke alarmed hushed 
• 1 beep plus yellow LED flash every 48 seconds = Batteries low 
• 2 beeps plus yellow LED flash every 48 seconds = Smoke and/or heat error 
• 3 beeps plus yellow LED flash every 48 seconds = Product may have expired

17. How do I setup my ADT Carbon Monoxide Alarm?

To set up your carbon monoxide alarm, follow these steps:  

1. Before you begin, keep in mind that carbon monoxide alarms are meant to be installed in areas of the home where the siren can be easily heard. Make sure the carbon monoxide alarms are: 
• In all rooms containing a fuel burning appliance 
o If wall mounted, the sensor needs to be at least 6” from ceiling 
o 12” from any light fitting or fixture 
o 10’ from any source of constant potential carbon monoxide source such as furnaces, hot water heaters or space heaters 
• Within 10 feet of any door to a sleeping room 
• On sloped ceilings, make sure the sensor is installed on the highest part of the slope 
• On every level of a dwelling, including basements 

Do not install: 
• Within 5 foot of a cooking appliance or over heat sources 
• Outside the home 
• In a close space, such as below a cupboard 
• In damp or humid areas (such as bathrooms, near sump pumps, above sinks, etc.)
• Near areas where water may splash on the sensor 
• In drafty areas or next to an extractor fan 
• In blocked air flow areas like behind curtains, furniture or areas where dust and dirt may collect 
• In extreme temperature change locations (-50F to 104F) 
• Near chemicals (for example paint, thinners, solvents or air fresheners) 

TIP: The suggested height of the mounted device is 12” from the ceiling (if wall mounted) or 12” from a wall (if mounted on the ceiling). 

2. Remove all contents from the carbon monoxide box. 

3. Log into the SmartThings app on your smartphone: 
1. Make sure your system is disarmed before installing any new device  
2. Open your app, navigate to the Devices list and select Add Devices 
3. Tap ADT Security Devices
4. Select the ADT device you are trying to add 
        5. Pull the tab on your detector to place your device in pairing mode
6. Use the SmartThings app to scan the QR code on the device and follow the on-screen instructions  

4. Before mounting the device, place the QR code somewhere easy accessible for future use. 

5. Troubleshooting: If the carbon monoxide alarm did not pair successfully with the ADT Hub, follow these steps to manually put your device back in pairing mode:  
1. Press and release the button twice. 
2. Press and hold the button until the red LED starts blinking quickly.  
3. Continue to press and hold the button until the red LED turns solid. 
4. Release the button and after 5 seconds the red LED will begin to blink slowly. 
5. Use the SmartThings app to complete setup. 

6. Reference the ADT Carbon Monoxide Alarm Guide for detailed placement and mounting instructions. 

7. Test the device: 
• Select Settings on the Home Screen of your Hub 
• Enter your Master Code on your Hub 
• Select Walk Test on your Hub 
• Select Sensors Test on your Hub 
• Push and hold the Test button on the sensor for 5 seconds 
• Test the device every year to ensure that batteries are functioning correctly. 

When the Carbon Monoxide Alarm detects potentially dangerous levels of carbon monoxide, it flashes the red light immediately and then sounds a loud alarm if the carbon monoxide persists. Please see below diagram in regards to each LED light and what to expect:

18. How do I setup my ADT Water Leak Detector?

To set up your water leak detector, follow these steps: 

1. Decide on your installation point before you starting the mounting process. Keep in mind: 
• If a pool of water forms below the detector, moisture will touch all the metal contacts at the bottom of the detector to trigger an alert. 
• If water drips from above the detector, water will touch both metal contacts at the top of the detector to trigger an alert. 
• Place the water leak detector in areas of your home that are at risk of a water leak, e.g. bathrooms, basements, clogged drains, or old pipes. 
• Make sure that leak detectors are within 350 feet of the main Hub.  

2. Remove all contents from the leak detector box.

3. Log into the SmartThings app on your smartphone: 
1. Make sure your system is disarmed before installing any new device  
2. Open your app, navigate to the Devices list and select Add Devices 
3. Tap ADT Security Devices
4. Select the ADT device you are trying to add 
        5. Pull the tab on your detector to place your device in pairing mode
6. Use the SmartThings app to scan the QR code on the device and follow the on-screen instructions  

4. Remove the detector cover by rotating it counterclockwise and then remove the tab. The red LED will begin to blink slowly and then turn solid for 3 seconds. 

5. Use the SmartThings app and follow the on-screen instructions to complete setup. For detailed instructions regarding setup please reference the ADT Water Leak Detector Guide.

6. Troubleshooting: If the water leak detector did not pair successfully with the ADT Hub, follow these steps to manually put your device back in pairing mode:  
1. Release the button when the LED blinks slowly. The LED will then turn on solid for 3 seconds indicating the detector is ready to connect. 
2. Replace the detector cover and use the SmartThings app to complete setup. 

7. Test the device: 
• You can test your leak detector by placing a few drops of water on the metal base contacts. 
• After the drops have been placed, check your SmartThings app to check status.

19. What is an alarm permit and how do I know if I need one?

A number of jurisdictions have adopted false alarm ordinances and permitting as a way to reduce false alarms. If you have an ADT professionally monitored system you may be required to purchase an alarm permit depending on your location. Be sure to check with your local Police Department and county Sherriff to see if a permit is required in your municipality and any associated false alarm fees. Please note: permits are only needed for professionally monitored systems, self-monitored systems can function without permits.

20. What are Patrol Services?

Some areas require third-party Patrol Services. Patrol Services verify each alarm event by dispatching a third-party security officer to investigate suspicious activities prior to alerting the police.

21. How do I remove an ADT Monitored device from my SmartThings?

22. How do I rename an ADT Monitored device on my SmartThings?

Renaming devices is a great way to personalize your interface. Here’s how to rename a device: 

1. Open your app, navigate to the Devices list  
2. Tap Edit from the menu on the top right 
3. Select the ADT device you would like to update
4. Update the device name
5. Tap Save 

TIP: Use a title that is descriptive of where the sensor is located. Descriptions such as ‘Master Bedroom Window’ or ‘First Floor Back Door’ are helpful to provide to the police in case of emergency.

23. How do I perform a Walk Test on each of my devices?

It is important to test your devices regularly to make sure they are in good working order. 

ADT Door and Window Sensors
1. Select Settings on the Home Screen of your Hub 
2. Enter the Master User Code on your Hub 
3. Select Walk Test on your Hub 
4. Select Sensors Test on your Hub 
5. Now you can open and close the door or window where it’s been installed, and then check its status on the ADT Security Hub touchscreen
6. For more information please reference the ADT Door and Window Detector Guide

ADT Motion Detector
1. Select Settings on the Home Screen of your Hub 
2. Enter your Master Code on your Hub 
3. Select Walk Test on your Hub 
4. Select Sensors Test on your Hub 
5. Press the Test button on the side of the detector 
6. During the next 10 minutes the red LED will light up when it “sees” motion 
7. During this 10 minutes, you can adjust the sensor for location 
8. For more information please reference the ADT Motion Detector Guide

ADT Keychain Remote
1. Select Settings on the Home Screen of your Hub 
2. Enter your Master Code on your Hub 
3. Select Walk Test on your Hub 
4. Select Sensors Test on your Hub 
5. Press any button on the remote while within 15 feet of the ADT Security Hub, and then check the status on the touchscreen 
6. For more information please reference the ADT Keychain Remote Guide

ADT Smoke Alarm
1. Select Settings on the Home Screen of your Hub 
2. Enter your Master Code on your Hub 
3. Select Walk Test on your Hub 
4. Select Sensors Test on your Hub 
5. Push and hold the Test button on the smoke alarm for a minimum of five seconds. 
6. The alarm will sound, and the red LED blink
7. Your Hub should display an alert for the smoke alarm 
8. For more information please reference the ADT Smoke Alarm Guide

ADT Carbon Monoxide Alarm
1. Select Settings on the Home Screen of your Hub 
2. Enter your Master Code on your Hub 
3. Select Walk Test on your Hub 
4. Select Sensors Test on your Hub 
5. Test the carbon monoxide alarm weekly by pressing and holding the Test button for a few seconds 
6. Your Hub should display an alert for the carbon alarm 
7. For more information please reference the ADT Carbon Monoxide Alarm Guide

ADT Water Leak Detector
1. Test your Water Leak Detector by placing a few drops of water on the metal contacts, and then checking its status in the SmartThings app  
2. For more information please reference the ADT Water Leak Detector Guide

24. What happens when my account Is in Test Mode?

Walk Test: ADT recommends you perform a regular walk test of your Hub, detectors and alarms. Please see the steps below to complete a walk test: 
1. Select Settings on the Home Screen of your Hub 
2. Enter your Master Code on your Hub 
3. Select Walk Test on your Hub 

System Test: When you sign up for ADT Professional Monitoring it is required to complete a system test to ensure your system is working properly. This is a diagnostic test on your Hub, detectors and alarm between you and an ADT monitoring professional. Once your system test is complete and we have verified that we are receiving all signals, you will be put into a familiarization period. 

Familiarization Period: This is a 7-day test period that allows you to learn your system and reduce the potential for false alarms. During this period, our monitoring center will not respond to your alarm.

25. Why do I have to arm my panel?

It is important to arm your panel to help ensure it is properly activated in the event of an alarm. Arming and disarming refers to the state of your security system, which determines whether it will sound a security alarm and contact ADT. Life safety devices, like smoke and “CO” detectors will still sound an alarm in the case of an emergency, even if your system is disarmed.

• Armed Away: Both perimeter (such as door/window contacts) and interior sensors (such as motion detectors) will cause the system to alarm, if triggered. For example, no one is at home, and all sensors are activated.

• Armed Stay: Motion sensors do not cause alarms if they detect motion, but door/window sensors do cause alarms if they are opened. For example, someone is at home, but you want the security panel to monitor the doors and windows. 

• Disarmed: No perimeter or interior sensors cause alarms, if triggered. For example, people are at home, so none of the sensors need to be activated.

26. How do I trigger my alarm when testing?

Once your system is armed you can trigger your alarm in multiple ways: 

• Armed Away: Open door or windows that have sensors attached to them or move in front your motion detector. 
  
  
• Life Safety Devices: Press the operation test buttons.
  
  
• Keychain Remote: Press the Stay and * button at the same time to initiate a panic alarm.

27. What do I do if some of my devices are not showing on the app?

If you recently added new devices that are not showing up in your app, they likely did not pair correctly. Please refer to your User Guide to ensure that each device was paired and saved correctly (links to each Product Guide are in FAQ #24 above).

28. What do I do if some of my devices are not getting a check mark?

Check to make sure your device was properly paired and installed. You can verify if you have installed your equipment properly by doing a Walk Test (please refer to FAQ #24 above). You can also:

• Try relocating the sensor closer to the Hub. 
• Make sure the Hub and sensor are not separated by metal and there is no wall between the two.  
• Try changing the plane of the sensor's wireless communication with the panel by rotating the sensor 90 degrees. 
• Confirm the battery tab is completely removed. 
• Replace the battery and ensure the battery is properly inserted in the device.
• For sensors that have removable covers please ensure that the cover is properly locked in place. Not doing so may trigger a tamper notification.

29. Why are you testing for a signal strength / strong cellular connection?

It is important to test signal strength and cellular connection because your panel relies on both Wi-Fi and cellular signals to provide a strong and reliable signal to ADT. This ensures that ADT will be able to monitor your home even if your Wi-Fi or internet connection is down.

30. What happens if my cellular signal strength is low or I have no coverage at all?

If your signal strength is low, try placing your panel in a different location that may have better (LTE) signal strength. Often signal strength is optimal when placed near a window.

31. How do I remove the backup battery?

1. Remove the stand on the back of the panel by carefully sliding out the tabs at the top and bottom
2. If necessary, unscrew the single screw at the bottom of the panel that is holding the back plate in place (Note: the screw cannot be removed from the plastic casing. Do not attempt to force it loose)
3. Carefully remove the back plate by sliding out the tabs at the top and bottom
4. Unplug the A/C adapter
5. Unplug the backup battery
1. Locate the three wires (red, black, and white) that lead from the battery to the white wire harness that connects to the green motherboard
2. Carefully unplug the harness (Note: be sure not to physically remove the wires from the harness)
3. Once the backup battery removed, you will be able to reset your hub

32. How do I reset my Hub?

When you reset your Hub all your devices will be removed, any pre-set programming will be lost and the Hub will be reset to factory settings. 

To reset your Hub, follow these steps:

1. Unplug the A/C adapter and backup battery 
2. Reconnect the A/C adapter and backup battery 
3. Once the Home/Emergency button starts flashing, press and hold until both buttons stop flashing 
4. Your Hub will now reboot and restore to the Factory setting 

Please note: Resetting your hub does not cancel your monitoring service. For instructions on cancelling your monitoring service, see the "How do I cancel my account?" FAQ.

33. Can I give my Hub to someone else?

Yes, you can give your Hub to another person. The new owner of your Hub will need to reset the Hub and create a new account.

Please note: Resetting your hub does not cancel your monitoring service. For instructions on cancelling your monitoring service, see the "How do I cancel my account?" FAQ.

34. What is the ADT service rebate offer?

If you purchased a SmartThings ADT Home Security Starter Kit and signed up as a new user on a 6-month Total Security Bundle or the 6-month Home Monitoring Security service, you are eligible for the prepaid gift card rebate in the amount paid for service. This excludes taxes, patrol, or permits that were purchased.

35. How do I qualify for the ADT service rebate?

You must have purchased the ADT Home Security Starter Kit and signed up as a new user on a 6-month ADT Monitoring service plan. You must submit your rebate within 60 days of plan purchase. This offer is only available to our U.S. customers at this time. You can go to www.smartthings.samsungrebate.com to submit the receipt for a prepaid gift card for the 6-month service amount of $99.99 or $149.99.

36. When does the rebate offer end?

This rebate offer ends on October 31, 2018 for qualified new users.

37. How does the rebate process work?

Once your new SmartThings ADT home security system is up and running, follow the steps below:

 

1.    Sign up for a 6-Month ADT Home Security Monitoring service or the Total Security Bundle.

2.    Pay for the 6-Month ADT Home Security Monitoring for $99.99 or 6 Months of the Total Security Bundle at $149.99.

3.    Check your email for a receipt from ADT and save it. You can also log in to your ADT account at www.adtcanopyportal.com/manage/billing and access your billing history to download your payment receipt for the 6-Month ADT Home Security Monitoring plan.

4.    Go to www.smartthings.samsungrebate.com to upload your payment receipt as proof of purchase and complete the rebate claim form. 

5.    That's it! Just hang tight. Our team will review and verify your rebate claim within 8-10 weeks. If verified, you will be mailed a prepaid gift card in the promotional 6-month plan amount.  

38. How long do I have to claim my rebate?

You have 60 days from the date you signed up for the 6-month ADT service plan.

39. How long will it take to process my rebate and get my refund?

Once you submit your receipt with proof of purchase, our team will review and verify your information. If everything checks out, we will go ahead and process your rebate. Verified rebates will be processed within 8-10 weeks and the full rebate value will be delivered as a prepaid gift card. An email confirmation will be sent to the email address you supplied when the rebate was processed.

40. What if I still have questions about the rebate program?

For specific questions regarding the rebate process please go to www.smartthings.samsungrebate.com and click on “Contact Us” to submit a query. They can provide you with answers.

41. When should I contact ADT for help?

You should contact ADT for help with any problems you encounter with the ADT Monitoring Services, your interactions with an ADT agent during an alarm event, or to discuss the service you received during an event. 

Here’s how to contact ADT: 
• For technical support, frequently asked questions and simple troubleshooting, visit www.adt.com/help/faq/smartthings 
• For any other questions or for live agent support, call ADT Customer Care at 1-800-ADT-ASAP.

42. When should I contact Samsung for help?

You should contact Samsung for anything related to the operation of the Samsung Hub, associated devices, or its SmartThings mobile app software – this includes the automations and your Works with SmartThings partner products. 

Here’s how to contact Samsung: 
• For help with your Hub, please contact the retailer where you purchased the Hub.
• You can also visit Support.SmartThings.com or contact Samsung at 1-800-SAMSUNG.