Health & Medical Alert FAQs

I have billing questions about my medical alert service, who can I contact?

Here are some FAQs that may help you out: 

Once I have my medical alert service, will my monthly monitoring rate increase? 
No. With our Price-Lock Guarantee your monthly monitoring rate will never be raised with the same service. 

How long is the medical alert agreement length?  
ADT offers a convenient month-to-month agreement, with no long-term contract required. 

Does the medical monitoring system come with a guarantee/warranty? 
 
Yes. Our medical alert systems come with an unconditional warranty on parts, labor and service. You will never be charged for repairs to the unit unless it or the accessories are lost. 

Customers can call the ADT Health number on our Contact ADT page.