Services, support, reporting and billing will continue normally until the service end date. After the service-end date, service portal access will no longer be available, and phone support for all products will end.
Business Cybersecurity FAQs
ADT has made a strategic business decision to discontinue all ADT Cybersecurity products and services provided by our operations center in Greensboro, North Carolina. We have no current plans to offer an equivalent service but are always looking for new options to explore for our customers.
The following services will no longer be supported, effective on the dates below:
|Service||Service End Date|
|Managed Firewall Service and Support (All products: Cybersecurity 10, 20, 30, 40, 100, 150, and 200.)
||November 30, 2022|
|VPN Licensing Support (Add-on)
||November 30, 2022|
Email scanning (Add-on)
|November 30, 2022|
If your agreement with ADT contains other services not listed above, the agreement will remain valid for the other ADT products and services. If the agreement is solely for the services listed above, the entire agreement will be terminated to coincide with the end of services and support on November 30, 2022.
Any ADT Cybersecurity services that have not yet been installed or are not yet active have been canceled at no charge. Any deposits or pre-payments will be refunded.
Advanced features associated with our Managed Firewall such as Intrusion Protection, Gateway Anti-virus, and Content Filtering will function normally until November 30, 2022. Access to the internet will remain; however, please be advised your network will no longer receive critical security patches and will be at greater risk from internet-borne threats after this date.
Yes, any additional licenses you purchased will not expire after November 30, 2022 if you decide to keep your current network firewall equipment, but any support from ADT will end on the dates listed above.
According to the U.S. Small Business Administration (SBA), cyberattacks are a growing threat for small businesses. Small businesses are attractive targets because they have information that cybercriminals want, and they typically lack the security infrastructure of larger organizations. You can learn more about a risk management planning and resources that includes cybersecurity, by visiting their website.
Please contact our ADT Small Business Account Management team 8AM – 6PM ET Monday – Friday at (800) 826-8188 to request cancellation.
For expert assistance in transitioning your cybersecurity service to a new provider, you or your designated client contact can enter support tickets on the ADT Cybersecurity portal or call the Support engineers directly at (855) 892-6845. Make sure you have your 4-digit PIN on hand for our Support engineers.
If you select another Cyber services provider before November 30, 2022, you can cancel your ADT contract without financial penalty provided we receive at least 30 days prior notice.
A list of SonicWALL-approved providers can be found on the following SonicWall link: https://sonicwall.com/partner-locator Please understand that the companies contained in the link are not affiliated with ADT, and ADT has not endorsed any of the listed companies, products or services. Our team is on hand to help in any way we can with your transition.
ADT is not requiring customers to return their ADT-supplied SonicWALL equipment.
Important: If you plan to discard the firewall equipment, take precautions to remove any proprietary data and abide by local laws for the disposal of hazardous equipment. For your convenience, a box or return mailer with a prepaid shipping label will be sent in the next 30 days for your use in returning the equipment.
While not a replacement for cybersecurity protection, as a valued ADT business customer, we’d like to offer you and your employees access to SoSecure™ by ADT, featuring FREE SOS response. SoSecure by ADT, an award-winning mobile safety app, brings the protection of ADT right to your smartphone with free 24/7 professional monitoring and emergency response — just slide the SOS button or tap to chat. Additional safety features such as Voice Activation, Crash Detection, and Roadside Assistance are available for purchase. Click here to download the application and to obtain the full terms and conditions.