Business FAQs

Yes, ADT Command is available for businesses in the U.S. Now, you can monitor your business with mobile devices, easily arm and disarm your system, receive alerts on activities within your business and watch video of employees and customers. Visit our Interacvite Security page to learn more.

You can access system activity using the Control app on your mobile device, or the Control portal on your computer.  You can use filters to select specific time frames or event types. In addition to alarm events, you can view when the system was armed/disarmed, when a motion detector sensed motion, a door was opened/closed, or a light was turned on/off, and more. System activity is available for the last 90 days.

You can view ALL events that resulted in a signal being sent to ADT’s monitoring centers, including alarm events, trouble signals and test signals, on and in the MyADT app. This history is available for the last 90 days.

Follow these steps to view your event history on

  1. Log on to
  2. Click on Alarm System, then click on the Alarm History tab.
  3. Select the timespan you want to view or enter a search term to locate specific events.

Follow these steps to view your event history in the app:

  1. Log into your MyADT app.
  2. Tap System on the bottom menu, then tap Alarm History.
  3. Select the desired time to view from the drop-down menu.

We are here to help troubleshoot or service your motion detectors. Simply call Support or use the chat feature on the ADT Contact Us page.

You can log into and click on Order. Choose Batteries and then select either a system battery or sensor battery. Locate the battery needed and click Order.

To ensure your system is sending signals to ADT, we recommend testing it every 30 days. To put your system into Test Mode, simply log into, select “Test My System” and follow the instructions. You can LIVE CHAT now by clicking on the link on the bottom right of this page or call us at (800) ADT-ASAP for assistance.

Learn more about testing your alarm system at Test Your Alarm System.

To set your alarm when away from the business location:

  1. Log on to the Control app.
  2. If you have multiple locations, select the location you wish to arm.
  3. Your system status should say “Disarmed”. Tap the status for arming options.
  4. Tap Arm (Stay) or Arm (Away). Refer to Command FAQs for details.

To change your security code: 

  1. Be sure the system is disarmed.
  2. On the main screen, tap the right arrow to move to the next screen.
  3. Tap Tools.
  4. Enter the Master User Code.
  5. Tap Users.
  6. On the list of users, tap the User whose code you want to change.
  7. Tap Edit.
  8. Tap User Code.
  9. Enter the new 4-digit Code.
  10. Tap Save.

To find your payment due date, locate your statement online by logging into your account, selecting the My Account tab, and clicking on Statements.

  1. Log on to
  2. Click on Account.
  3. Click on the Payments tab. Your payment amount and due date will display.
  4. Click on View This Statement to view the detailed statement.

You can also view billing info and make a payment on the MyADT app.

To make a payment online, there is no need to log into your account. Go to, then click on Make a One-Time Express Payment.

Check out the MyADT mobile app to manage your accounts on the go and sign up for EasyPay.

Command has a User Access feature for Small Business that can grant employees access to arm/disarm the security panel and lock/unlock specified doors only at certain days and times.

ADT can also provide Access Control solutions that work with Command to give access to specific areas via card readers. Contact our Existing Customer Small Business team at (800) ADT-ASAP to learn how to adjust employee access to workplace areas.

Existing ADT customers adding a new location should contact our Existing Customer Small Business Sales department at (800) ADT-ASAP.

New customers should contact Small Business Sales at (800) 587-2995 or complete the form at


Activating an ADT System

If your new office or store location included an ADT security system when you moved in, activating your previously installed ADT security system is easy. We will schedule an appointment to review your current security system, as your needs may not be the same as the previous business that occupied your space. In most cases, we can reconnect you within just a few days; some locations may be activated immediately.


Activating another brand system

If you would like to activate another brand system that is not being monitored, ADT can evaluate the system prior to arranging activation. This allows us to serve you better because we know the type and condition of the system. You can select a convenient time for this evaluation.

If your business is moving, please contact Customer Care at (800) ADT-ASAP to speak with our Business Relocation group

Keeping businesses secure is very important. We do not want to see any business without protection. We would like to speak with the new business owner to see if there is a need for protection at this new location. In the meantime, please call us at (800) 587-2995, as we cannot cancel your service online.

Yes, as an enrolled ADT advocate, you are invited to participate in our ADT Refer a Friend Program. Receive a $200 ADT Visa® Reward Card* for every referral who becomes an ADT customer. Visit to start referring and earning now

*ADT Rewards Program: $200 Visa® Reward Card given to ADT customer who makes a referral that results in a new ADT customer signing an ADT Residential Services Contract. Referring customer will receive their Visa® Reward Card two to three weeks after the new customer ADT system has been installed or reactivated. Certain restrictions apply. Valid for current ADT customers only. Not valid on purchases from ADT Authorized Dealers. Card is issued by MetaBank®, N.A., Member FDIC, pursuant to a license from Visa® U.S.A. Inc. No cash access or recurring payments. Can be used everywhere Visa debit cards are accepted. Card valid for up to 6 months; unused funds will be forfeited after the valid through date. Card terms and conditions apply.


Yes, ADT offers comprehensive, professional-grade video security solutions with multiple recording options and remote viewing / management. Visit our video surveillance page to learn more.

Yes, ADT’s access control solutions can help keep your employees and inventory safer by limiting who can enter your business, how they can enter it, and when they can enter it. Visit our access control page to learn more. ADT also offers Anti-Passback, which enhances the security of your facility by disabling the ability for someone to use the same card twice to enter your facility.

Yes, ADT installs scalable and flexible intercom entry systems with the ability to buzz in visitors, unlock doors remotely, conduct 2-way audio conversations, and more. Visit our access control page to learn more.

With Digital Zoom for Web, you can remotely control and monitor your business in real time for 24/7, high-definition, continuous recordings.

Within the app you can utilize the Multi-Location Function. It allows you to manage security automation for two or more locations from a single page and on an improved, multi-site dashboard. You can quickly navigate to different locations, view summary dashboards, receive faster notifications and more, while controlling user access from anywhere.

You can set privacy zones within your business locations. Privacy zones allow you to select an area within the camera view that will not be recorded. This is helpful in scenarios where recording is not permissible, such as being adjacent to private property, in breakrooms or washrooms, etc.

You can add, delete, and edit places and rules from your mobile app under the new Places menu item.

You can utilize the video your ADT system captures in the following ways:

Video Clip Quick Action

With your saved video clips, you can Download, Rename, Protect, Delete, or Play them. From the Activity screen, select the thumbnail next to the video you would like to update.

Video Filter on Activity

Filtering is available based on the activity, like Doors Ajar, Locked, Unlocked, etc. From the Activity screen, use the thumbnail you need to take you directly to the clip needed.

New Live Video Menu Options

There are icons for Zoom, Live Photo/Video Capture, and Settings. With Digital Zoom Pan, Tilt and Zoom, you will be able to virtually zoom/pan/tilt using the live view to see the live video of the locations you wish to monitor, and to make sure that business is running as usual. This feature is only available on the web portal and not on the app.