Business FAQs

Managing and monitoring your business can be simple with the help of these answers and tips.

1. How do I replace or fix my motion detectors in my business location?

Not every ADT system is the same. To ensure you follow the correct repair or replacement procedure, refer to your business security manual. To replace your motion detectors, call the business service number on the Contact ADT page.

2. How do I order a replacement battery for the alarm system installed in my business?

You can log in to and visit the Overview page. Then, click the Replace Battery tab. There you can order your replacement battery from ADT for your business.

3. Can I get ADT Pulse for my business?

Yes. ADT Pulse is available for businesses in the U.S. and Canada. Now you can monitor your business with web-enabled devices, easily arm and disarm your system, receive alerts on activities within your business and watch video of employees and customers.

Watch the video below to learn more about how ADT Pulse can help you safeguard your business.

4. How long will my event history be available for review?

You can view your event history for up to 30 days. To view your event history, log into, select My Alarm, then Activity & Reports and choose the event type you want to review.

5. How can I view events which occurred in my business with ADT Pulse?

You can access the history or view events either using your computer or mobile device. Refer to the Web Portal User Guide if you want to access this information with your computer. Refer to the Mobile User Guide if you want to access this information with your mobile device.

6. How do I set an alarm when I'm not at my business location?

Only ADT Pulse business customers can set alarms when they are away from their business location. If you are a Pulse business customer, you can learn how to set the alarm by logging in to your ADT Pulse Account.

7. How do I test my business alarm or zone?

The process of testing zones varies, and depends on which system is installed in your business. Refer to your business security manual for specific instructions about the ADT system installed in your business.

8. How do I change the security code for the alarm system on my keypad?

Not every ADT system is the same. This means that there are several different ways to change and alter your security code. Refer to your business security manual to change the security code for the alarm system installed in your business location.

9. When is my bill due for my ADT business services?

Your billing statement closing dates are determined based on the date your alarm system was installed and/or activated in your business location. The due date of your current bill can be found on the My Account page at

10. How do I give employee access to certain zones?

Each system is different. Refer to your business security manual to learn how to adjust employee access to workplace areas.

11. How can I help prevent employee theft?

Tips to help prevent employee theft include screening all employees before hiring them, never have fewer than two people close up at night, having all keys distributed to employees engraved with the words Do Not Duplicate, limiting the number of employees authorized to ring up other employees’ sales, reducing the opportunities for collusion, and installing security cameras monitor employees. 

Studies have shown that the more employees believe they will be caught, the less likely they are to steal. ADT Pulse can help you monitor your business 24/7. Upgrade to ADT Pulse for your business today.

12. What are some tips to help prevent shoplifting?

You can help prevent shoplifting by installing convex mirrors that allow employees to easily observe all corners and aisles, keeping expensive merchandise inside locked cases, using electronic tags that cannot be removed by a non-employee without damaging the merchandise, and installing security cameras in plain view.

It is estimated that 35.8% of annual losses due to shrinkage are attributed to shoplifting. Installing security cameras in plain view will help prevent shoplifting. Find out what else you can do with ADT Business Video Surveillance.

13. Why does a business need video surveillance?

If you own a business, video surveillance can help keep your people, property and assets safe. According to, businesses are four times more likely to be burglarized than homes. Here are 7 reasons why businesses need video surveillance.

14. How do I refer a business colleague to ADT Security Services?

Referring a colleague is easy. Simply, create a referral account, refer your friend and once your friend becomes a customer—you both get $50. Visit to learn more and get started.

15. Can I refer more than one colleague?

Yes. You can refer multiple colleagues to ADT using your account at For each referral that becomes a new customer, we’ll send you $50.

16. How do I reconnect my business to ADT?

Activate an ADT System
If your new office or store location included an ADT security system when you moved in, activating your previously installed ADT security system is easy. Start by completing the online form. We'll schedule an appointment to review your current security system, as your needs may not be the same as the previous business that occupied your space. In most cases, we can reconnect you within just a few days; some locations may be activated immediately. 

Activate another brand system
If you have another brand system that is not being monitored and want activation, ADT can monitor most types of security systems. ADT can evaluate the system prior to arranging activation. This allows us to serve you better because we know the type and condition of the system. You can select a convenient time for this evaluation. Just complete the convenient online form and an ADT representative will contact you to provide more information and arrange an appointment. 

If you have any questions, please call ADT at 800-238-7887 to schedule an appointment.

What makes ADT's protection so superior? 
Thousands of businesses already rely on the protection of ADT. Here are just a few of the reasons why:  

  • We have more than 140 years of security industry experience.
  • Highly-trained ADT professionals monitor your business 24 hours a day, 7 days a week. 
  • Every Customer Monitoring Center is 100% ADT-owned and operated, and our equipment is UL-listed. 
  • We offer exclusive protection guarantees, including a Relocation Discount Guarantee, and a Money-Back Service Guarantee. 
  • We're the nation's #1 choice in security, serving millions of homes and businesses, including the U.S. government and most Fortune 500 companies. 
  • ADT is truly a national company with sales and service locations serving more communities than any other single electronic security company.
  • Learn more about ADT's Business Security System Features.

17. How can I experience ADT business security solutions before I purchase or upgrade my service?

For existing ADT business customers or prospective ADT business customers, you can now experience all the features of ADT business solutions right from your computer or mobile device. ADT’s online Demos provide a convenient way to experience more of what services and devices we offer. Simply, follow the timeline from opening until closing hours with these online Demos, and see how you can make the most of ADT business security solutions.

Discover how to use our ADT Pulse services and features with our Retail Owner’s Demo and our Restaurant Owner’s Demo.

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