Customer FAQs Discover answers to the most frequently asked questions from ADT customers with the click of a button. 1. How do I access my home or business ADT Pulse account from a computer or mobile phone? On your computer, launch your browser and go to https://portal.adtpulse.com. Then use the personal login information that was provided to you at your installation. From your mobile phone, launch your browser and go to https://mobile.adtpulse.com. Then use your login credentials to access your system. If you have an Android, iPhone, iPad or iPod touch mobile digital device, you may download the app free of charge from the Google Play® or iTunes App Store®. To get step-by-step instructions, review the ADT Pulse Mobile App User Guide.