Apps & Mobile FAQs

Stay on top of the latest information about ADT apps, compatible mobile devices, and messaging with our regularly updated Apps and Mobile FAQs page.

1. How many apps does ADT currently have?

Browse all of our smart home automation and security apps here.

2. Is there a MyADT mobile app?

Yes. The MyADT mobile app is available for both iPhone and Android devices. You can use the app to view alarm history, manage your payment information, update contacts, and more.


3. How do I use the MyADT mobile app?

Watch this video to learn how to set up your MyADT mobile app.

4. How can I learn more about the ADT Pulse app?

Watch this video to learn more about the ADT Pulse app.

5. How do I use my ADT Pulse Portal?

Watch this video to learn how to use the ADT Pulse Portal.

6. How do I use my ADT Pulse Portal (continued)?

Watch this video to learn how to use the ADT Pulse Portal.

7. How do I access my home or business ADT Pulse account from a computer or mobile phone?

Launch your PC or Mac browser and go to using the personal login information provided to you during your installation. From your mobile phone, use If you have an Android, iPhone, iPad or iPod touch mobile digital device, you can download the app free of charge from the Android Market or Apple App Store and use your login credentials to access your system.

8. How do I connect my system to my iPhone?

You can learn how to connect your system to your iPhone by referring to your ADT Pulse residential or business user's guide.

9. ​How do I use my phone to set the alarm on my ADT Pulse system?

Watch this video to learn more about setting your alarm with the ADT Pulse mobile app.

10. Why am I unable to access with my unlocked phone?

ADT does not support unlocked (or "jailbroken") devices.

11. How do I set custom text/email alerts in ADT Pulse?

Watch this video to learn more about custom ADT Pulse texts and email alerts.

12. I am having trouble logging into the ADT Pulse Portal. What do I do?

If you are experiencing a problem with your user name and password or your login invitation, please call the residential or business service number provided located on our Contact ADT page to speak to an ADT representative.

13. The ADT Pulse system is supposed to send me a text message when it has been disarmed. Why do the text messages sometimes arrive in a short period of time and at other times they take longer to arrive?

The timing for the delivery of text messages to your phone is determined by the cellular service that passes the message to your phone.

14. The ADT Pulse system is supposed to send me an email when my system is armed. Why does it seem to take a long time for these messages to arrive?

Many email systems look for messages at certain intervals. Certain email clients, such as Outlook or Outlook Express, for example, request messages at 15-minute intervals. Check to see if your ADT Pulse message is waiting with your email provider for a message-request cycle to occur.

15. The ADT Pulse alarm system went off and I did not disarm it fast enough. Why did I receive a text message or email before ADT called me?

ADT alarm systems are designed to minimize false alarms by allowing the home or business owner the opportunity to disarm the system before the alarm service company receives an alarm and calls you and/or contacts the proper authorities.

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