Customer FAQs

Discover answers to the most frequently asked questions from ADT customers.

1. What is the ADT Smart Light Bulb?

The ADT Smart Light Bulb connects to your ADT Pulse system so you can remotely dim or turn off a light and schedule lighting for energy conservation and increased security.

Watch this video to learn more about the ADT Smart Light Bulb.

2. How do I enroll the Smart Light Bulb?

The Smart Bulb enrolls just like any other Z-Wave device:

1. Sign in to your ADT Pulse online account

2. Select the System tab, and then click Manage Devices

3. In the Manage Devices screen, click the Switches, Doors, Thermostats and Others group

4. At the bottom of the Z-Wave Devices screen that opens, click Add

5. At the top of the Add Z-Wave Devices screen, click Continue

6. Turn on power to the socket where your Smart Bulb is installed

The Smart Bulb is automatically added into your network within 30 seconds, and flashes 2 times to signify successful addition into the network. The device then appears in the list of Z-Wave devices on the ADT Pulse portal.

3. The Smart Bulb appears offline in ADT Pulse, what do I do?

Make sure the bulb has not been manually turned off using a wall switch or lamp switch. If it has, turn the switch back on, and then wait a few minutes to allow the device to reconnect to Pulse.

4. Can I use the Smart Bulb with a dimmer switch?

The Smart Bulb is only dimmable using the Pulse portal and Pulse app. It is not for use in dimmable fixtures or with wall-mounted dimming controllers.

5. Can the Smart Bulb be used outside?

Although the Smart Bulb is suitable for damp locations, it is not for use where it is exposed directly to water. Also, it is not intended for totally-enclosed luminaries.

6. How do I factory reset the Smart Bulb?

To return your Smart Bulb to factory defaults:
Cycle the wall switch off/on 4 times within 4 seconds (completing one successive off and on action counts as 1 “off/on” cycle). The bulb flashes 2 times to signify a successful reset.

7. I have my Smart Bulb set to be dimmed to 50 %at all times. After a power failure, why does the device return to full brightness?

The Smart Bulb is designed to return to 100% illumination following a power outage; this is normal operation.

8. I am using an automation to turn on/off multiple Smart Bulbs in my home. Why do they turn on/off at slightly different times?

This is known as the popcorn effect. Each bulb communicates directly to the controller independently, so they may receive their instructions milliseconds apart. As a result, there can be slight variations in when each device turns on/off, but this is normal.

9. Besides being programmable, how else does my Smart Bulb differ from a standard incandescent bulb?

The Smart Bulb is intended to replace a standard A19-type 60W incandescent bulb. Because it produces light using LEDs, the Smart Bulb consumes considerably less energy and operates at a much cooler temperature than an incandescent bulb.

NOTE: Incandescent bulbs can get very hot. If you are using your Smart Bulb to replace a standard incandescent light, make sure that you have switched it off and allowed it to cool down sufficiently before removing it.

View All Results