Customer FAQs

Discover answers to the most frequently asked questions from ADT customers with the click of a button.

1. I installed a lamp module, but the lamp will not turn on. What can I do?

Check to make sure the original switch – the one on the lamp or power cord – is always set to the "on" position. This way, the attached Z-Wave device can turn the lamp on and off. If the main switch has been placed in the off position, the lamp cannot be controlled by the Z-Wave device.

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