Customer FAQs Discover answers to the most frequently asked questions from ADT customers with the click of a button. 1. Can I customize my system features, or is ADT Pulse one size fits all? ADT Pulse was designed to be customizable; it is not "one size fits all." An ADT professional can help you select the right ADT Pulse plan for your home or business. You can customize your system with unique automations, schedules and alerts by adding controls for lighting, locks, temperature or garage doors and by adding cameras or touch screens.