Customer FAQs Discover answers to the most frequently asked questions from ADT customers with the click of a button. 1. What are some guidelines for choosing my verbal security passwords in my account? A verbal security password is the “word” or code that you provide to ADT over the phone in order to identify yourself. They are also known as verbal passwords or PICs. All verbal security passwords must adhere to the following guidelines: must be a maximum of 10 characters in length, no spaces, alphanumeric characters only (no special characters allowed), no words that could cause confusion during an emergency situation, such as “help” or “fire”, and avoid using inappropriate or offensive words.