Discover the ADT Custom Home Difference

ADT Custom Home Services offers you a higher standard in home security and management. We at ADT know that each home and family is unique. We will work with you to accurately assess your needs and help you create a customized security solution. ADT provides innovative, high-quality solutions from a brand that has been trusted for over 140 years.

Professional Security Review

Professional home security review

ADT Custom Home Services will work with you directly, or coordinate with your Chubb Risk consultant or underwriter to create the perfect system for you.

Exceptional Service

Exceptional service

As a Custom Home Service client, you deserve nothing less than preferred levels of personal service, responsiveness, and attentiveness that extends well beyond today and long after your installation is complete.

Quality Service Plan

Preferred quality service plan

Chubb clients may qualify for prioritized service levels with same or next day service if needed. We will replace or repair any defective part of your system to help keep your home safe and secure.

ADT Custom Home Services

With more than 270 years of combined experience, expertise and dependability, ADT and Chubb will help you feel smart, safe and secure.

Professional installation

New ADT customers receive a free video doorbell with the selection of Video service levels, plus may be eligible for savings off Chubb homeowner’s insurance premium.

Safe and smart technology

ADT smart home technology adds convenience and control featuring remote operation and HD-quality video.

24/7 professional monitoring

Chubb clients receive a dedicated, toll-free number for direct, live access to an ADT agent for information and assistance.

Protection during outage

With included cellular communication and battery backup, even if phone lines are down or power is out, your system still has a connection.

“The firefighters told me that if it weren’t for the ADT alarm system, then there’s no telling what would have happened. I’m grateful and thankful that ADT and firefighters saved my family and my house.”

– Nakita Foreman, ADT Customer, Brunswick, GA, January 2020

ADT Custom Home Services - Reliability. Security. Guaranteed.

Customer satisfaction is important to us. We are committed to providing customers with state-of-the-art equipment and services. ADT backs our commitment with the following exclusive guarantees.

6-month, money-back guarantee*

We want you to be happy with your ADT service. We’re so confident in the quality and reliability of our systems, we offer the best money-back guarantee in the industry*.

Alarm monitoring certificate

If your ADT-monitored security system is eligible for discounts on your homeownerʼs insurance, weʼll provide an alarm monitoring certificate for your insurer. Check with your agent or broker to find out.

Theft protection guarantee

If a burglary occurs while your ADT security system is armed, weʼll pay up to $500* of your insurance deductible.

Mover's savings package

Being an ADT customer for as little as six months qualifies you for our special Mover’s Package. Mover’s Guarantee provides you with special discounts on ADT security for your new home. To learn more call 800-808-9996.

Safety Days save up to 30%: Safety Days save up to 30%: Requires 36-month monitoring contract with ADT Video starting at $56.99/mo with QSP for professionally installed systems, (24-month monitoring contract in California, total fees from $1,367.76), and enrollment in ADT EasyPay, OR month to month monitoring contract for Self Set Up systems with video service starting at $36.99 (one month minimum). Offer excludes already discounted equipment bundles. Offer includes 30% off professionally installed systems with video service or Self Set Up systems with video service purchased online; 15% off professionally installed systems without video service or Self Set Up systems without video service purchased online; and 10% off Self Set Up without video service purchased over the phone. Max discount $550. Minimum purchase price of $599 for professionally installed systems, and $198.94 for Self Set Up systems, after promotion is applied depending on geographic location. Limit one per customer, not combinable with other offers. Upon early termination of 36-month monitoring contract, ADT may charge 75% of the monthly service charges due for the balance of the initial contract term. Quality Service Plan (QSP) is ADT’s Extended Limited Warranty. Professional monitoring required for ADT to notify emergency contacts or services on your behalf. Service and installation charges vary depending on system configuration, equipment and services selected. Google and Google Outdoor Nest Cam are trademarks of Google LLC. Nest Hub requires a Wi-Fi network, a nearby electrical outlet, and a compatible (Android, iOS) mobile device. Minimum OS requirements are available at iOS is a trademark of Cisco and is used under license. Expires 7/31/23.

*15% off new installation/add-on AND 10% off VIP monthly monitoring: Requires 36-month monitoring contract starting at $45.99/mo with QSP (24-month monitoring contract in California, total fees from $1,103.76), and enrollment in ADT EasyPay. Offer includes 10% off Custom Home Services VIP monitoring and 15% off equipment installation with a maximum discount price of $450.00 after promo is applied. No minimum purchase price. Applicable taxes extra. Upon early termination by Customer, ADT may charge 75% of the monthly service charges due for the balance of the initial contract term. System remains property of ADT. Offer available for CHS customers only. Limit one per customer, not combinable with other offers. Service and installation charges vary depending on system configuration, equipment and services selected. Prices subject to change and local permit fees maybe be required. A security deposit may be required. Quality Service Plan (QSP) is ADT’s Extended Limited Warranty. Expires 12/31/2023

Google, Nest Mini, Nest Hub (2nd gen), Nest Hub Max, and Google Home are trademarks of Google LLC.

Applicable taxes extra. Additional charges or fees may apply in areas that require guard response service for applicable municipal alarm verification and/or applicable permits. Prices and offer are subject to change and may vary by market. Satisfactory credit history required.

ADT Interactive Solutions Services requires the installation and/or activation of an ADT Alarm system with monitored burglary service and compatible computer or mobile device with Internet and email access. Not available in all geographic areas. Standard message and data rates may apply to all text alerts. Cellular data providers may charge data transfer fees for accessing system on wireless devices.

**ADT Money-Back Guarantee: Money back guarantee only applies after ADT has made attempts to resolve a system related issue and has not been able to resolve that issue within the first 6 months of your contract. Equipment must be fully removed before a refund will be processed. Conditions preventing normal system operation cannot be caused by the customer.

Theft Protection Guarantee: Customer may receive reimbursement of up to five hundred dollars ($500) of Customers homeowners insurance deductible (if any) if and only if, ALL requirements for Theft Protection Guarantee are met to ADT’s reasonable satisfaction. Customer must request reimbursement within 60 days of property loss.

©2023 ADT LLC dba ADT Security Services. All rights reserved. ADT, the ADT logo, and the product/service names listed in this document are marks and/or registered marks. Unauthorized use is strictly prohibited. Third-party marks are the property of their respective owners.

License information available at CA ACO7155, 974443, PPO120288 FL EF0001121; LA F1639, F1640, F1643, F1654; MA 172C; NC Licensed by the Alarm Systems Licensing Board of the State of North Carolina; 7535P2, 7561P2, 7561P2M, 7562P10, 7563P7, 7564P4; NY 12000305615; PA 090797; MS 15019511. 22.10.14

Chubb is the marketing name used to refer to subsidiaries of Chubb Limited providing insurance and related services. For a list of these subsidiaries, please visit our website at Insurance provided by U.S. based Chubb underwriting companies. All products may not be available in all states. Coverage is subject to the language of the policies as actually issued. Surplus lines insurance sold only through licensed surplus lines producers. The selection of a particular Preferred Service Provider is the independent choice of the policyholder. Neither Chubb nor its employees or agents make any warranties or assume any liability for the performance of the Preferred Service Provider, including any goods or services received. Chubb customer information is not shared with ADT. If a Chubb customer chooses to utilize the services of ADT, any collection of customer information by ADT is subject to their privacy policies. Chubb Personal Risk Services, P.O. Box 1600, Whitehouse Station, NJ 08889-1600