SMS Help

ADT Pulse

 

Online Help

ADT Pulse SMS Help

SMS alerts are provided as part of the ADT Pulse Service. Customers will receive alerts based on how the Pulse system has been configured. There is no limit to the number of SMS messages per month, and customers can change their system settings to add or remove alerts at any time.

Message and data rates from your mobile phone service may apply.

Customers may obtain additional help by calling 1-888-238-2727 Option 1, then 2.

To Subscribe to ADT Pulse Alerts

  1. Sign on to http://portal.adtpulse.com using your ADT Pulse credentials.
  2. Click on your user name (upper right corner)
  3. Click on the Change link for "Send Alerts for sites I own to…'
  4. Add the phone number to receive alerts.

To Opt-Out from receiving ADT Pulse SMS Alerts:

  • Text 'STOP" to the short code 65895.

To Opt-In again after having opted-out from receiving ADT Pulse SMS Alerts:

  1. Text "OPT-IN" to the short code 65895.
  2. Note: You can only opt-in this way if you have previously opted-out. To opt-in the first time, you must follow the directions above for subscribing to ADT Pulse Alerts.
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