Customer FAQs

Discover answers to the most frequently asked questions from ADT customers with the click of a button.

1. Are the motion detectors sensitive?

Motion detectors are sensitive to the slightest movements, and can easily cause a false alarm. Some things that can cause a motion detector to set off a false alarm include:

  • Balloons or other decorations
  • Pets
  • Household pests such as bugs or rodents
  • Cobwebs, curtains or blinds moving when a central heat or air system starts

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