Customer FAQs

Discover answers to the most frequently asked questions from ADT customers with the click of a button.

1. Will my security services disrupt my home Wi-Fi network?

No. ADT’s wireless security door/window, fire/heat and carbon monoxide sensors use a different wireless protocol than Wi-Fi. If you have wireless video services, the wireless cameras and touchscreen use a separate private wireless network that will not interfere with your home Wi-Fi network. You are not able to use the Pulse wireless video network for PC applications, and ADT does not access your wireless PC network. The two networks are separate.

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