Health & Medical Alert FAQs

What if I am on the phone when I need to use my pendant?

If you are on the phone connected to the unit, the medical monitoring system will disconnect your call and send the emergency signal. If one of the other phones in your house is in use, then the medical monitoring system will attempt to dial the monitoring station eight times. If at the end of this calling sequence, the unit has still failed to communicate, a high-pitched tone will be emitted alerting the customer that it has failed to communicate.