Health & Medical Alert FAQs

Here is a list of frequently asked questions about ADT Health Monitoring. If your questions or concerns are not been addressed in these FAQs, please call 800-568-1216 and a trained ADT Medical Alert Specialist will assist you.

1. How can ADT help me and my loved ones live independently?

ADT Health offers In-Home and On-The-Go products. This FAQ page and the Free Guide to Independent Living will help you learn more.

Download your Free Guide to Independent Living (PDF)

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2. What types of Medical Alert Systems are available at ADT?

ADT Medical Alert Basic and Medical Alert Plus systems represent our in-home solutions. Medical Alert Basic is an in-home base station which connects via traditional phone line. This system features high/low temperature monitoring which helps detects unsafe temperatures.

Medical Alert Plus is our in-home base station which connects via cellular connection. This system allows mobility around the users’ home up to 600 feet range and also features high/low temperature monitoring. 

Our On-The-Go Emergency Response is a light,portable and mobile system designed for our most active users. It is equipped with GPS capabilities and can pinpoint a user’s location anywhere, anytime.

3. How do ADT Medical Alert Systems work?

As a Medical Alert customer, you can get assistance with three simple steps: 

Step 1: Simply press the personal help button on either your waterproof wristband or pendant to send an emergency alert to ADT. Fall Detection pendants can automatically send an alert if a fall occurs. 

Step 2: An ADT senior-sensitivity trained monitoring professional will communicate with you and/or your loved one over two-way voice intercom. You can only speak through the Medical Alert Basic and Medical Alert Plus base units and the Mobile On-The-Go Emergency Response device itself. ADT Health Emergency Response Monitoring Centers are US-based and Company Owned and Operated and our trained monitoring professionals are available 24/7/365, including holidays. 

Step 3: An ADT monitoring professional will confirm you are ok or if you need assistance. If there is an emergency, ADT will notify the appropriate responders (police, fire department or emergency personnel) and family and/or dispatch assistance to your home immediately.

4. What is Fall Detection and how does it work?

As an optional feature, both our Medical Alert Plus and On-The-Go Systems offer Fall Detection for an additional fee. A lightweight and waterproof pendant, Fall Detection can alert a trained ADT Medical Alert Specialist in the event of a fall, even if the help button hasn't been pushed. However, fall detection does not detect 100% of falls. If able, users should always push their help button when they need assistance.

5. What is included in my Medical Alert System and On-The-Go Emergency Response System order?

Medical Alert Systems include: (1) Medical Alert base unit with two-way voice intercom, high/low temperature sensor, battery back-up, and (1) wireless waterproof pendant or wireless waterproof wristband. 

On-The-Go Emergency Response Systems include: (1) Portable mobile device with two-way voice, (1) wireless waterproof pendant or wireless waterproof wristband, (1) cradle charger with power cord, and (1) mobile carrying case.

6. What are my payment options? Do I need to sign a contract?

ADT Health is proud to offer ForeveRate™ our price-lock guarantee which ensures your price will stay the same forever. Annual, quarterly and monthly service pricing for all medical alert systems are available. 

ADT offers a convenient month-to-month agreement and no long-term contract is required. If you purchase your Medical Alert System before 2:00pm, you can qualify for next-day shipping.

7. Will the medical alert system include a guarantee/warranty?

Yes, our medical alert systems have a lifetime warranty, so your unit will be replaced at no charge if it’s ever damaged. If you happen to drop the unit, you should follow the test procedure immediately to ensure the medical alert system is working properly. If it is not, the unit will be replaced at no charge unless it or the accessories are lost. 

8. How often should the unit be serviced and will the system indicate if service is needed?

The unit does not need regular servicing, but we recommend testing it monthly. Medical alert systems have a self-diagnostic feature that alerts the home medical monitoring center if there is a problem.

9. How does the On-The-Go Emergency Response System work?

The On-the-Go Emergency Response system is mobile and will work within the digital cellular network. When the help button is pressed, a trained ADT professional will speak over the two-way voice intercom of the mobile device, and will determine the user’s location using GPS technology from the mobile device and from the customer. If needed, ADT will call local emergency responders.

The mobile On-The-Go Emergency Response device must be within 100 feet of the pendant and you must speak through the mobile device. We encourage you to keep the pendant and mobile device together (within 100ft). We recommend that you occasionally take the mobile device off the charger to maintain the battery life.

The palm-sized rechargeable portable base unit is convenient to carry since it has a long battery life. The base unit features status lights including one that shows signal strength. The red light indicates a battery-related function. The green light indicates wireless network functionality and connection. The yellow light means the device is communicating with the GPS satellite.

On-The-Go Emergency Response system works on the AT&T Wireless Network. Refer to AT&T coverage maps at their site to confirm coverage for the user's location.

10. How do I install Medical Alert Systems?

Here are the ADT Medical Alert and Fall Detection User Manuals and Quick Installation Guides. 

Medical Alert Basic

Medical Alert Plus

On-The-Go Emergency Response

Fall Detection Pendant

11. Are the medical alert pendants and wristbands waterproof? Can I wear the pendant around my neck?

Yes, the pendant and wristband are both waterproof and designed to operate in the bath or shower. The on-the-go emergency response mobile device contains the speaker and is not waterproof. The pendant and wristbands are very small and lightweight. You have the option of wearing the pendant as a necklace or on your wrist with a wrist-strap.

12. Can I take my unit with me when I go on vacation or move to a new location or assisted living facility?

Yes, our system is portable so you can take the comfort and familiarity of ADT monitoring with you anywhere you go. Just notify the monitoring center of your new location if you are leaving for an extended period of time. If you move permanently, you can also take your Medical Alert Basic or Medical Alert Plus system with you. Remember to update your address with ADT when you move.

13. What if I am on the phone when I need to use my pendant or when the power goes out in my home?

With the Medical Alert Basic system, if you are on the phone that is connected to the unit, the medical alert system will disconnect your call and send the emergency signal. If one of the other phones in your house is in use, then the medical monitoring system will attempt to dial the monitoring station eight (8) times. If at the end of this calling sequence the unit has still failed to communicate, it will emit a high-pitched tone, and alert the customer that the unit has failed to communicate. 

The Medical Alert Plus and On-The-Go Emergency Response unit have their own digital cellular communications so phone usage is not an issue.  

Should your power be interrupted, the base unit of the medical alert system has a maintenance-free, built-in back-up battery that will operate your system for up to 12 to 20 hours. Before your battery runs out, the base unit will send a “low battery” signal to the ADT Health monitoring center to warn that the unit will soon be nonfunctional. An ADT Monitoring Specialist will then call you to advise you of the low-battery condition and answer any questions about your system.

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