Customer FAQs

Discover answers to the most frequently asked questions from ADT customers.

1. What is the Total Security (TS) system?

Total Security is an all-inclusive system containing the control panel, communication gateway and keypad. A completely wireless system, TS communicates via radio signals from each security device to the base unit.

Developed for customers who have both security and home automation needs, TS can be tailored to your lifestyle while providing the highest level of life safety you have come to expect from ADT.

2. How does the Total Security (TS) system work?

TS is the workhorse in the ADT panel portfolio, supporting as many as 250 devices (wireless zones), including a mix of life safety and lifestyle devices, with no adapters necessary. It includes a built-in IP communicator and built-in Wi-Fi to connect to touchscreens and cameras.

3. Is the Total Security (TS) system Z-wave compatible?

Yes. Total Security uses Z-Wave wireless communication protocol for home automation abilities - activate lights, appliances, door locks, etc.

4. How does the Total Security (TS) system work with ADT Pulse?

TS uses ADT’s Pulse Interactive Solution allows you to remotely connect with the system via a smart device, tablet or PC from anywhere. Its open architecture enables use of a wide variety of sensors and devices, as well as access to a broader set of system features, such as: adjusting temperature, capturing video, creating schedules, and triggering life safety and lifestyle events.

5. How can I get new features for the Total Security (TS) System?

TS is user-friendly – new features are downloadable or sent automatically without the need for a technician visit or inconvenience to the customer.

6. What is the primary form of communication used by Total Security (TS) system?

TS uses Internet broadband as the primary communication method, with cellular communication as a backup. A wired phone line, landline or POTS (Plain Old Telephone System) connection is not required with TS.

Learn more about ADT Pulse Devices here.

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