Customer FAQs Find answers to the most frequently asked questions from ADT customers. 1. How do I change the time and date on my keypad? To reset the time or date on your keypad, you will need to know your panel model number. If you are unsure of your panel model number, please watch the video below. The date and time reset process varies from system to system. Please refer to your security system user’s manual to help you change your keypad's time and date, or use these instructions on MyADT.com. 2. How do I identify my panel model? A few easy steps can help you identify your panel model number. Watch the video below to learn how.