Customer FAQs

Discover answers to the most frequently asked questions from ADT customers with the click of a button.

1. How can I arm and disarm my system using the Pulse app?

To remotely arm or disarm your system, log into the Pulse app and you'll see a large red or green icon on your dashboard.

  • To arm your system, tap the green icon.
  • Choose if you'd like to arm your system STAY or AWAY.
  • STAY is used to arm the system with people or pets inside the premises. The perimeter sensors will be armed, however interior sensors will be left unarmed. 
  • AWAY is used when no one will remain inside the premises. The entire system (interior and perimeter) will be armed and interior movement will trigger an alarm.
  • To disarm your system, which will disarm the burglar portion of the system, tap the red icon.

Watch this video and learn how to arm and disarm your system using the Pulse app.

2. How can I arm and disarm my system using keypad combinations?

Most ADT systems can be armed in STAY mode and in AWAY mode. Some systems may have additional arming options. 

If you are unsure which system is yours, do the following:
1. Log into MyADT.com and click on the Overview tab
2. On the Overview page you will find System Information
3. The name of your system will be shown (e.g., Safewatch Pro 3000)

Here are some common arm and disarm keypad combinations: 

Ademco Lynx or Safewatch QuickConnect Plus (Quick Guide
• Arm Stay: [security code] + [STAY] 
• Arm Away: [security code] + [AWAY] 
• Disarm: [security code] + [OFF] 

Ademco Vista 20 (Quick Guide
• Arm Stay: [security code] + [3] 
• Arm Away: [security code] + [2] 
• Disarm: [security code] + [1] 

Ademco Vista 20P (Quick Guide)
• Arm Stay: [security code] + [3] 
• Arm Away: [security code] + [2] 
• Disarm: [security code] + [1] 

BHS 3000 (Quick Guide)
• Arm Stay: [ON] + [MOTIONS OFF] 
• Arm Away: [ON] 
• Disarm: [security code] 

DSC Impassa (Quick Guide)
• Arm Stay: press and hold [STAY] + [security code] 
• Arm Away: press and hold [AWAY] + [security code] 
• Disarm: [security code] 

DSC PC 1555 (Quick Guide
• Arm Stay: press and hold [STAY] 
• Arm Away: press and hold [AWAY] 
• Disarm: [security code] 

ITI Concord Express (Quick Guide)
• Arm Stay: [3] + [security code] 
• Arm Away: [2] + [security code] 
• Disarm: [1] + [security code] 

Safewatch Pro 3000 (Quick Guide
• Arm Stay: [security code] + [3] 
• Arm Away: [security code] + [2] 
• Disarm: [security code] + [1] 

TSSC (Quick Guide)
• Arm Stay: [security code] + [STAY] 
• Arm Away: [security code] + [AWAY] 
• Disarm: [security code] + [OFF] 

If you don't see your system listed here, please refer to your System Manual.

View All Results