Customer FAQs

Discover answers to the most frequently asked questions from ADT customers with the click of a button.

1. What happens when I press the panic or fire alarm buttons on the keypad?

If you hold down the panic or fire alarm buttons on the keypad for 1-3 seconds, an alarm is transmitted to the ADT Customer Monitoring Center and emergency services are dispatched immediately. An alarm received in this manner cannot be cancelled.

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