FAQ’s for Identity Protection on ADT.com

1. What is identity theft?

Identity theft is the misuse of someone’s sensitive information to fraudulently open credit accounts, use existing credit and banking assets, and even seek medical treatment. Sensitive data includes personally identifiable information (PII), such as social security numbers (SSN) and financial account numbers, as well as protected health information (PHI). PII and PHI can be exposed intentionally and unintentionally, including through human error, data theft and hacking attacks on computing devices.

2. How does fraud monitoring protect you?

Identity Protection scours millions of identity sources and alerts you to changes to your credit and personal or financial information.

3. What does the service include?

Identity Protection offers multiple features to monitor your personal information on the Internet and help protect your identity and financial accounts: 

  • Credit Score Tracking and Summary: Dashboard view of the credit score. One-click access to an annual complimentary credit report keeps tabs on your credit activity and monitors for new lines of credit. 

  • Credit Monitoring: Monitors credit including personal information, public records, inquiries, new account openings and existing accounts reported past due. 
  • Change of Address: Reports all addresses associated with your identity, including alerts on changes, in the event a change was initiated without your consent. 
  • Court Records: Monitors municipal court records and alerts you if a criminal act is reported under your identity. 
  • Dark Web Monitoring: Monitors the part of the web where much of the fraudulent behavior occurs, including the buying and selling of personal information. 
  • Fraud Incident Resolution: 24/7 support to guide you through the confusing process of fraud resolution and also provide proactive education and guidance to minimize future identity risks.

4. What exactly does the service monitor?

Identity Protection features monitor thousands of websites and millions of data points using a variety of data gathering techniques. It searches for compromised credentials being bought/sold online and alerts you if it finds your Personal Identity information. 

We monitor: 

  • More than 600,000 web pages a day based on over 10,000 optimized search engine queries
  • More than 10,000 forums and websites
  • At least 50,000 malware samples per day
  • More than 500 Internet chat rooms
  • More than 200 Twitter feeds
  • Peer-to-peer (P2P) Sources: 114 servers
  • Hidden/anonymous web services: 80
  • Botnets monitored: more than 100 C&C servers, 18,000 compromised hosts
  • More than 320 torrent sources

5. What is the dark web?

The dark web forms a small part of the Internet that exists on an encrypted network and can’t be found using traditional search engines or visited by using traditional browsers. It requires special software to access it. Since the websites on the dark web are effectively “hidden,” it has been the place for illegal activities like buying and selling personal identifiable information.

6. Why is dark web monitoring important?

Dark web monitoring helps detect identity fraud thefts that use your personal identifiable information like SSN, date of birth, driver’s license, email addresses, bank accounts, etc. Knowing about these thefts and threats will enable you to take the necessary steps immediately to protect your identity and any damages resulting from it.

7. What personal information is monitored via Dark Web Monitoring?

The service scans for activity for the following account numbers or identification numbers: 

  • Social Security Number
  • Bank accounts
  • Credit/debit cards
  • Driver’s license
  • Medical accounts
  • Email accounts
  • Phone numbers
  • Passports

8. How do I subscribe for the ADT Identity Protection service?

You can purchase the Identity Protection service by Clicking Here. You will be asked to provide your credit or debit card information. You will be enrolled in recurring payments using the preferred payment method provided. Your card shall be charged monthly for the product and a billing email will be sent to the email address provided.

9. I already have the ADT Personal and Identity Protection plan. How can I buy the plan for my family members?

You can purchase the plan for your family member by Clicking Here. You will need their name, email address, billing address and payment method to purchase the product.

10. What do I do if I have any issues while purchasing my Identity protection subscription online?

You can contact ADT for Help either through our online chat platform or by phone at 800-938-1688.

11. Is there a contract term for the Identity Protection service?

No, only a month to month agreement is required for Identity Protection service.

12. What Should I do after I purchase my Identity Protection subscription?

First time Users

  1. You will receive an order confirmation email as well as an activation from ADT once you purchase your subscription. Click Here to access the portal. 
  2. Click “Use Now” [www.myadtdigitalsecurity.com] on the Identity Protection tile in the Digital Security by ADT portal. 
  3. Confirm your account password to login to the monitoring platform. (We ask again to ensure your data is secure.) 
  4. Follow on-screen prompts to complete monitoring platform enrollment. 
  5. Immediately after successfully enrolling in Identity Protection monitoring, you’ll receive a welcome email. 
  6. Within 48 hours, you’ll receive an email informing you that your personal identity monitoring reports are available for viewing. 

Enrolled users

  1. Login [www.myadtdigitalsecurity.com] to the Digital Security by ADT portal at www.myadtdigitalsecurity.com to view your personal reports and alerts. 
  2. Click “Use Now” on the Identity Protection tile on Digital Security by ADT portal. 
  3. Login with your Digital Security by ADT Portal username and password. 
  4. Questions about your reports and alerts? Call the ADT Fraud Incident Resolution team at 800-688-8685 for help.

13. How do I access the monitoring services?

Once you purchase the service and activate your account, you can login any time to stay up-to-date on your credit and financial monitoring.

14. Who’s covered under my subscription?

The credit and fraud monitoring service are specific to you (name, date of birth and SSN).

15. Do I get notified if my credit card is being used frequently?

No. However, for the credit card numbers you have enrolled, dark web monitoring will alert you if your credit card number is found on the dark web.

16. If I don’t have a SSN, can I still get credit monitoring if I enter a Federal ID (ITIN)?

Unfortunately, a SSN is required for credit monitoring. A Federal ID (ITIN) won’t allow you to proceed and register.

17. What should I do if I get an alert?

If you get an alert or have a question regarding the product, please call ADT Fraud Incident Resolution team at 800-688-8685.

18. When should I call for fraud assistance?

If you suspect fraud, receive a monitoring alert or have questions about a monitoring alert, call ADT Fraud Incident Resolution team at 800-688-8685.

19. How do I know when the monitoring has detected activity related to my credit report?

As changes occur to the initial credit reports provided upon enrollment, you’ll receive an alert prompting you to login to the Digital Security by ADT portal to view the details of the alert.

20. If there’s no activity on my credit report or my personal information, will I receive a periodic status report?

You’ll receive a monthly status e-mail confirming that no changes have occurred.

21. Will I receive an alert when my credit score changes?

You won’t receive an alert if your score changes, however you’ll receive alerts as changes are made to your credit file, which is what would cause the change in your credit score.

22. Can I choose how I wish to be notified of an alert?

Yes. When you enroll, and any time during your subscription, you can select either email, SMS or both as your preferred alert method by clicking on EDIT PROFILE on the Digital Security by ADT monitoring portal. Message and data rates may apply.

23. What does Identity Theft Expense Reimbursement cover?

Identity Theft Expense Reimbursement reimburses for time off work, travel, and child or elder care related to resolving the identity theft, as well as the legal expenses and unauthorized account withdrawals. For summary terms, conditions and exclusions Click Here.

24. How much am I covered for?

The Identity Theft Expense Reimbursement plan provides up to $1 Million in expense reimbursement. For summary terms, conditions and exclusions Click Here.

25. What should I do if I receive an alert regarding identity theft?

If you get an identity theft alert or have a question regarding the product, please call the ADT Fraud Incident Resolution team at 800-688-8685.

26. How do I file for reimbursement?

Please contact the ADT Fraud Incident Resolution team at 800-688-8685 for assistance. You must file your identity theft claim within 120 days of the discovery of the identity theft event.

27. Is there any fees or penalties associated with canceling my service?

No, there are no early termination fee for the Personal and Identity Protection plan. You can cancel at any time by calling 800-866-8656.

28. How do I cancel my service?

You can cancel your service at any time by calling into ADT at 800-866-8656.

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