Customer FAQs Discover answers to the most frequently asked questions from ADT customers with the click of a button. 1. Why am I no longer receiving a paper statement? If you have signed up for ADT EasyPay you will no longer receive a statement in the mail. Electronic copies of your statement will continue to be available online. If you are not using ADT EasyPay, log into MyADT.com, select the My Account tab, then click on Pay Bill to review the billing address we have on file or to request a change if it is incorrect.