Customer FAQs

Discover answers to the most frequently asked questions from ADT customers with the click of a button.

1. Does ADT offer an automatic payment plan or paperless billing?

Yes, ADT EasyPay is an automated payment option that also eliminates the clutter of paper statements. You can set up ADT EasyPay with a bank account, credit card or debit card. 

When you enroll in ADT EasyPay, your charges for regular services will be debited automatically from your payment account. When you enroll in ADT EasyPay, you are also automatically enrolled in paperless billing. You will no longer receive paper statements in the mail. PDF statements are available to review at any time on under the My Account tab. 

To sign up for EasyPay, log into and select EasyPay sign up located on the Overview page.

ADT also offers paperless billing so you can receive your statements electronically and not receive a paper statement in the mail. To set up paperless billing, login to, then:

2. Click on Billing Notifications > Manage/Close > Add Billing Contact Email Address and enter your email address. If there is a primary email associated with this account, that email address will appear when you start typing. You also have the option to use a different email address by typing it in the space provided.

3. Click the box next to "I agree to receive emails from ADT at the email addresses listed above."  

4. Click the green Update Preferences button. Now, you are set up to receive your bills electronically. You can click on the Statement link under Make a Payment to view your statements. 

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