Customer FAQs Discover answers to the most frequently asked questions from ADT customers with the click of a button. 1. How do I reset my MyADT password? To reset your MyADT password, follow these steps: 1. Visit the MyADT.com Account login page. 2. Select "Forgot Your Password?" under the login. 3. Select "Email" to have a password reset email sent to your email address, or select "Security Question" to reset your password and bypass the email completely. 4. Enter the address used when registering at MyADT.com and click "Verify." 5. A link will be sent to your email with instructions on resetting your password. 6. You will then be prompted to setup your new MyADT Security Question.