Here’s how to assign, change or remove Admin privileges:
- Go to the Menu and tap on Settings
- Tap on Family and then on the slider button next to the person you wish to have or remove Admin privileges
Push notifications enable you to choose to receive alerts in addition to, or in place of, SMS and e-mail alerts. Push notifications are specific to system notifications and camera motion. Please note that you cannot opt out of receiving email notifications. Here’s how to set it up:
Please note that only site owners will receive the prompt to enable push notifications. If you are not a site owner, you won’t see a prompt or have the option to set up push messaging.
If you received a push notification, but other family members did not, it is because only site owners will receive push notifications. To set up additional site users, please follow these steps:
If you have multiple Pulse sites, you’ll automatically receive push notifications for all eligible sites once your device is registered.
If you already receive notifications via text messages and you opt-in to push notifications, you may want to remove your phone number from the text message recipient list in the Pulse web portal to stop the text notifications. Please note that only site owners can remove alert recipients from the site.
The latest version of the Pulse app requires iOS 13 or above.
The following devices are no longer supported:
Yes, if you have automatic updates enabled, then the new version will automatically download and override the existing Pulse App.
If you have an older, unsupported device or OS, you can access the Pulse web portal using your browser at https://portal.adtpulse.com. *Note: There are limitations with this solution. For example: Video and thermostats will not display properly.
No. Once a user deletes the existing ADT Pulse App from their phone after the new version is launched, there is no way to download it again. The old Pulse App will no longer be available from the app store.
If you see a 403 error (or network 403, or any kind of error 403), it means the server could not authenticate your credentials.
If you are experiencing performance issues with your Pulse app, we suggest logging out of the mobile app or portal and logging back in. Our teams are aware of the intermittent issues and are working to resolve them. Please rest assured that your system is functioning properly and being monitored by ADT.