Customer FAQs

Discover answers to the most frequently asked questions from ADT customers.

1. What is different about the new version of the ADT Pulse App?

The updated version of the ADT Pulse App has a new look and feel with easier access to the features you need, and the ability to personalize your dashboard. ADT also made several improvements to the app's performance, however, please note the following:

  • To avoid login errors, we ask that Pulse users do not use any of the following special characters in your password: % & + • ¥ £ ¢ € Keep in mind that if you use an auto-generated password, you may not be aware it is using one of these characters.

  • For security reasons, the app does not work on "rooted" or "jailbroken" phones to help mitigate the impact caused by malware, viruses and spyware. We recommend using https://mobile.adtpulse.com as an alternative to accessing your Pulse system on your mobile device.

Watch this video to learn more about the ADT Pulse 8.0 app.

2. When will the new ADT Pulse App be available for my iOS device?

ADT Pulse customers can now upgrade to the new version of the ADT Pulse App from the iTunes App Store®.

3. Will the new ADT Pulse App automatically download on my iOS device?

Yes, if you have automatic updates enabled, then the new version will automatically download and override the existing Pulse App.

4. What Apple OS does the new ADT Pulse App support on iOS?

Users with OS 9-10 will be able to update the new ADT Pulse App.

5. When will the new ADT Pulse App be available for my Android device?

ADT Pulse customers can now upgrade to the new version of the ADT Pulse App from the Google Play®.

6. Will the new ADT Pulse App automatically download if I have an Android device?

Yes, if you have automatic updates enabled, then the new version will automatically download and override the existing Pulse App.

7. Which Android OS does the new ADT Pulse App support?

Users with Android OS 4.4 - 7 will be able to download the new ADT Pulse App.

8. How do Android 2.0/3.0 users access ADT Pulse from their mobile device?

Android 2.0/3.0 users have several options:  

1. Continue using the ADT Pulse App that they currently have on their phone or tablet.

2. Access the web portal at https://portal.adtpulse.com *Note: There are limitations with this solution. For example: Video and thermostats will not display properly. In addition, this web site will show the "Old" Pulse user interface.  

3. Access the mobile portal at https://mobile.adtpulse.com.

9. What happens if a user deletes the old version of the ADT Pulse App from their phone? Can they reinstall the old version?

No. Once a user deletes the existing ADT Pulse App from their phone after the new version is launched, there is no way to download it again. The old Pulse App will no longer be available from the app store.

10. Why did ADT remove voice control?

We are working on better ways of incorporating voice in the Pulse App in the future. Currently we have the option to use Amazon Alexa to control your system with your voice. Once you enroll with Alexa, you will not need to log into your Pulse App to control your system through your voice.

11. I am getting an error when I try to log in, what does 403 mean?

If you see a 403 error (or network 403, or any kind of error 403), it means the server could not authenticate your credentials. 

If you are experiencing performance issues with your Pulse app, we suggest logging out of the mobile app or portal and logging back in. Our teams are aware of the intermittent issues and are working to resolve them. Please rest assured that your system is functioning properly and being monitored by ADT. 

12. Where can I download the newest versions of the ADT Pulse iOS app and Android app? Is there a User Guide?

For iOS users, visit the iTunes App Store® to download the latest version now.

For Android Users, visit Google Play® to download the latest version now.

To get step-by-step instructions, review the ADT Pulse Mobile App User Guide.

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