Customer FAQs Discover answers to the most frequently asked questions from ADT customers with the click of a button. 1. How can I manage my verbal security password? You can manage your verbal security password by logging into MyADT.com, selecting the My Alarm tab from the overview page, and then clicking on Verbal Passwords from the left hand menu. If you edit the box labeled “Password can manage the location,” anyone who knows this security password will have full administrative access to that account, both online and when calling ADT Customer Care.