My Account FAQs

You can update account information by logging into MyADT.com and selecting the My Account tab.

To make changes to your call list, log into MyADT.com and then click on the Manage Contacts button in the Emergency Contacts section on the Overview page.

Remember to tell new contacts on your Call List what to do in case they receive a call from ADT. All contacts should have access to your premises, a valid personal identification code, and a current United States phone number. When traveling away from your home or office, use Travel Reminders to remember to update your emergency contact list.

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To reset your ADT Pulse app password, follow these steps:

  1. Open the ADT Pulse App and select "I Forgot My Password."
  2. Verify the email address is correct, select "Reset Password" then sign into your email account.
  3. Open the email and select the link to "Reset Your ADT Pulse Password."
  4. Enter your username and select "Continue."
  5. Please answer the "Three Security Questions."
  6. Your ADT Pulse Password is now reset.


To reset your MyADT password, follow these steps:

  1. Visit the MyADT.com Account login page.
  2. Select "Forgot Your Password?" under the login.
  3. Select "Email" to have a password reset email sent to your email address, or select "Security Question" to reset your password and bypass the email completely.
  4. Enter the address used when registering at MyADT.com and click "Verify."
  5. A link will be sent to your email with instructions on resetting your password.
  6. You will then be prompted to setup your new MyADT Security Question.
We have many ways to help keep your home safe while you’re away or on the go. ADT Pulse allows you to manage your security system through an online portal, or at the touch of a smart device screen. To learn more about ADT Pulse features, visit our ADT Pulse Upgrade page.
For current customers enrolled in MyADT.com, you can find your end date quickly and easily. Simply log into MyADT.com and view your profile page. If a contract end date is not available, this may indicate you do not have a current contract with ADT.

You can manage your verbal security password by logging into MyADT.com, selecting the My Alarm tab from the overview page, and then clicking on Verbal Passwords from the left hand menu. If you edit the box labeled “Password can manage the location,” anyone who knows this security password will have full administrative access to that account, both online and when calling ADT Customer Care.