Customer FAQs

We’ve answered some commonly asked questions to help you transition from your old home to the new.

1. I am moving, how can ADT help me?

Our ADT movers website has these special moving offers:

Existing Customer - if you have ADT and you want to take it with you,
New Customer - if you don't have ADT but you know you should,
Reactivate - if you have an existing system in your new house and you want to activate it.

2. I moved and my new security system is set up. What are some other tips to stay safe in my new home?

In addition to your ADT Security system, we have tips to keep you safe as you settle into a new neighborhood: 

* Locate Emergency Services in case you need the police, fire or EMS quickly. 

* Identify a neighbor to help in case of an emergency.  

* Establish home safety rules for children and visitors.  

* Be discreet with expensive purchases and do not leave large boxes on the curb that might lure thieves.

* Review the Moving Check List on MyADT for additional helpful hints.

3. Can I bring my ADT security system with me from my old home or do I need a new one installed in my next location?

It’s easy to get ADT security at your new home – and you don’t need to worry about bringing equipment with you. For your convenience, an ADT service technician can install a new system to help meet your security needs at your new address. 

Learn more about how to modify your ADT service.

4. I travel frequently, how can I keep my new home safe while I am away?

We have many ways to help keep your home safe while you’re away or on the go. ADT Pulse allows you to manage your security system through an online portal, or at the touch of a smart device screen. To learn more about ADT Pulse features, visit our ADT Pulse Upgrade page.

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