There are four lights located on the top of your CellBridge device. They include Power LED, 4G LTE, 3G and Status LED.
The lights on your CellBridge device could mean a few things. Here’s a helpful table to help you identify what your lights mean:
|If the Power LED is Blinking Yellow or Red
- Confirm that your power cable is plugged in.
- Confirm that the breaker/switch for the outlet is on.
|If 4G LTE LED is Blinking Yellow
||Try relocating your CellBridge device to another suitable location with better reception
|If 4G LTE LED is Solid or Blinking Red
Try relocating your CellBridge device to another suitable location with better reception.
If the condition exists for more than 5 minutes, please contact Customer Care for additional help.
|If 3G LED is Blinking Yellow
||Confirm that the alarm panel is powered on, and if the condition exists for more than 5 minutes, try relocating the device closer to the alarm panel.
|If Status LED is Solid or Blinking Yellow
||The back panel may not be properly connected. Please contact Customer Care for additional help.
|If Status LED is Solid or Blinking Red
||The battery may not be properly connected. Please call Customer Care to have a technician sent to your home.
Have questions or need more help? Call Customer Care at call (800) 724-9097.