Medical Alert System FAQs

We’ve compiled a list of frequently asked questions regarding your medical alert system. If your questions or concerns have not been addressed in any section of the FAQs, please call 888.238.7090 and a trained ADT Medical Alert Specialist will assist you.

What happens if the power goes out?

Should your power be interrupted, the base unit of the medical monitoring system has a maintenance-free, built-in back-up battery that will operate your system for up to 12 to 20 hours. Before you battery runs out of current, the base unit will send a “low battery” signal to the ADT Health monitoring center. A trained monitoring professional will call you to advise you of the low-battery condition.

What if I am on the phone when I need to use my pendant?

Medical Alert Basic System If you are on the phone connected to the unit, the medical monitoring system will disconnect your call and send the emergency signal. If one of the other phones in your house is in use, then the medical alert system will attempt to dial the monitoring station eight times. If at the end of this calling sequence, the unit has still failed to communicate, a high-pitched tone will be emitted alerting the customer that it has failed to communicate. Medical Alert Plus System The Medical Alert Plus communicates via digital cellular and does not interact with your home phone. You can you use your pendant/wristband whenever you are in range of the base unit.

Does the medical monitoring system come with a guarantee/warranty?

Yes. Our medical monitoring systems come with an unconditional warranty on parts, labor and service. You will not be charged for repairs to the unit unless the unit or transmitter is lost.

How is the Medical alert system installed?

The ADT Medical Alert system will be shipped with instructions for easy installation by the user or their loved one. If technical support is needed, please dial 800-568-1216, option 1.

How often does the unit need to be serviced?

The unit needs no regular servicing. The medical monitoring systems have a self-diagnostic feature that alerts the Customer Monitoring Center if there is a problem. They will help troubleshoot and/or send out new units if needed within 7 business days.

Should I test the unit periodically?

Yes. The medical alert system should be tested at a minimum, monthly. Instructions for testing the unit are included as part of the information presented when the medical alert system is installed.

How large is the help button?

The help button is very small and lightweight. You have the option of a standard pendant, standard wristband or fall detection pendant. The Fall Detection pendant does not detect 100% of falls. If able, users should always push their help button when they need assistance.

Can I wear it in the shower?

Yes. The transmitter on the help buttons are waterproof and designed to operate in the shower.

Does the pendant work from my mailbox or while gardening?

The range of the transmitter on medical monitoring systems varies depending upon the location of the base unit and the outside construction materials of the home. In most cases, the Medical Alert Basic system will operate up to 300 feet from the base unit. The Medical Alert Plus has an extended range of 600 feet from the base unit

What happens if I drop it?

If you happen to drop the unit, you should follow the test procedure immediately to ensure the medical alert system is working properly. If it is not, the unit will be replaced at no charge