Question 1

What equipment comes in the ADT Life Safety kit?

Accepted Answer

The ADT Life Safety kit comes with all of the essential home security equipment you need to help protect your home from intruders, plus a smoke and carbon monoxide detector.The kit includes: 1 Smoke and Carbon Monoxide Detector, 2 Door/Window Sensors to help protect your home's accessible entry points, 1 ADT Base (the brains of the ADT home security system), 1 ADT Yard Sign, 1 4-pack of ADT window stickers

Question 2

Can I customize the ADT Life Safety kit?

Accepted Answer

Yes! While we've packed all of the essentials into this home security package, you can upgrade it with additional sensors, cameras, life safety detectors, or smart home accessories to meet your family's smart home security needs during or after package purchase.

Question 3

Do ADT home security packages work during power or internet outages?

Accepted Answer

The ADT Base and the security kit's sensors include features that help ensure operation for several hours during a power outage. If your Wi-Fi goes down or there's a power outage, Google Nest cameras and doorbells will automatically store up to one hour of recorded events in its local memory. You will also receive notifications upon loss and restoration. When things are up and running again, you'll be able to see exactly what happened. And, the ADT Base features cellular backup to ensure communication with ADT Monitoring Centers are not interrupted during power outages — no landline needed!

Question 4

Do ADT security packages require an active monitoring subscription?

Accepted Answer

To get the most advanced coverage from your new home security system, ADT provides 24/7 monitoring services by a team of professionals who will notify emergency services for you. For DIY systems, ADT's monitoring services start at $24.99/mo for Secure Monitoring with no long-term contracts, cancel any time. DIY packages with Google Nest products use Complete Monitoring, starting at $39.99/mo and include Google Nest Aware with 30-day video history and intrusion monitoring with video verification. Or upgrade to Google Nest Aware Plus, and get up to 10 days of continuous video recording, plus 60-day event-based video history and storage for your Nest cameras with the 24/7 Video Recording package for only $7.00/mo.

Question 5

Can I integrate my ADT home security system with other smart home devices?

Accepted Answer

Yes! ADT security systems integrate with smart home products like the Yale Smart Lock and Google Nest products, including Google Nest Thermostat, Google Nest Cam (indoor, wired), and Google Nest Hub (2nd gen). ADT's smart home security systems also feature remote monitoring and arming, and disarming of your security system in the ADT+ app.

Question 6

Can I share access to the system with family members or friends?

Accepted Answer

Yes! With ADT's Trusted Neighbor™§ you can easily grant access to your home for family, friends, neighbors, or helpers. Plus, automate event-based or scheduled access and notify trusted people of events with the ADT+® app. With a Google Nest Doorbell, auto-unlock with Google Nest familiar face detection adds a layer of verification for trusted people to enter your home hands-free.§ Trusted Neighbor features require ADT Complete (includes Nest Aware) pro monitoring plan, Google familiar face detection, ADT Base, and compatible smart lock and camera devices. Familiar face detection is not to be used as definitive identification, and is not available on Nest cameras used in Illinois. Customer is responsible to inform their trusted individuals of any dangerous conditions existing at the premises.