ADT Commercial is founded on decades of experience serving commercial and National Account clients.
We’ve grown our commercial technical competency to serve customers in a unique way—with the scale and expertise to meet your needs throughout the U.S.
Understanding your risks
Network threats can cause service interruptions that impact your brand reputation and bottom line. Many of your key network components operate in remote locations so monitoring access to these facilities and equipment is mission critical.
We realize that you aren’t looking for prepackaged solutions—you want solid advice, technical expertise, innovative thinking and consistent delivery performance that is scalable.
Expanded capabilities, endless possibilities
We work as partners to provide seamless security and fire solutions for communications, switching and routing equipment, transmission facilities and towers. We also protect employees and property at your call centers and retail stores, along with the critical backbone components of your network.
Customers tell us that juggling multiple physical security, fire suppression and monitoring providers isn’t their ideal choice, and we can address those issues, too.
- Access control
- Analytics & reporting
- Emergency Responder Communication Enhancement System
- eSuiteSM account management
- Fire & life safety
- Infrastructure as a Service
- Installation, inspections & maintenance
- Integrated solutions
- Managed services
- Risk assessment & management
- Structured Cabling
Committed to customer service excellence
National and local
We offer customers the best of both worlds—a strong national company with local offices providing a quality service experience.
A sense of urgency
We strive to answer all calls within a few rings—with no automated phone systems. Same-day service is our goal, not an upcharge.
We dispatch technical personnel certified to service the systems at your sites, and they show up on time with the right equipment. We also email you when your technician is in transit to your appointment and technician picture so you know who to expect, and when.
In order to help deliver an exceptional service response, we have thousands of our own technicians with an average tenure of over 9 years.
National Account Program
We created a National Account Program that makes it easy for you to do business with us by offering a single point of contact and dedicated teams to proactively manage your program.
Professional monitoring 24/7/365
We have dedicated commercial and National Account monitoring centers—redundant and listed by Underwriters Laboratories. We provide monitoring and advanced network services through our own National Account Operations Center and Network Operations Center.
Innovations for premier National Account customers
1 Touch team
We dedicate a team to each premier National Account customer. Your team will help you care for your business from order entry all the way through billing. This creates a truly seamless experience for customers and provides a true “one point of contact” approach. Our focus on performance enhancement allows us to better serve your needs by being proactive rather than reactive.
We collect a customer satisfaction score for every National Account installation and service call and compensate local operations teams in part based upon these scores. This helps to ensure that excellence in customer service remains the focal point of all team members.
The 1 Report executive summary is prepared for premier accounts on a quarterly basis to review performance and help you plan for continuous improvements.
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