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Everon’s modern user interface and enhanced dashboards prioritize account and alarm data based on each organization’s individual preferences, so the most important information that requires customer action is displayed first. The platform retrieves and displays data quickly, with amplified mobile responsiveness for effective account management on-the-go.

Based entirely on customer-driven feedback, the Everon Customer Engagement Platform supports users with:

• Ease of management: Data is prioritized based on customer preference, and the most important information requiring action is presented first across dashboards to help customers quickly make decisions and efficiently manage account needs and settings.
• Improved visibility: Provides a more comprehensive view of security, fire, and life safety systems across all locations in real time, whether the customer has one site or thousands. Customers can expect to see new, modernized location tags to replace the older location groups feature to allow a wider range of use and function.
• Documentation and reporting: Customers are empowered with robust analytics and reporting on their systems, and can leverage a single platform to document incident evidence and manage system test results, alarm history, open/close reporting, and more.

Everon also offers a host of self-service features previously accessible through eSuite, allowing users the convenience and flexibility to perform many administrative and critical account management tasks remotely, including the ability to:

• Place a system on test and view test event history
• Update billing info and pay invoices online
• View and update system schedules
• Update contact lists and keypad codes
• Arm and disarm compatible systems remotely
• Set open/close schedules

Everon also allows users to interact with the service and installation process and pull critical reports, including the ability to:

• Submit service requests online
• View service history and technician resolution notes
• View real-time service call status
• Manage service and installation work
• View service, installation, and inspection reports

Overall, Everon is built on action-driven dashboards that bring the most critical activity to the forefront, providing users with the valuable insights needed to make well-informed business decisions.

Current customers with eSuite accounts created prior to August 1, 2023, will continue to enjoy the eSuite experience with some enhanced functionality until the account is fully migrated to the Everon Customer Engagement Platform. The migration process will begin in early 2024.

All current Everon customers have complimentary access to a basic Everon account. Upon sign-up, they’ll be able to perform a number of self-service functions to be able to manage compatible systems remotely, free of charge. This includes the following capabilities:

Account Management

• Place system on test and view test event history
• Update billing info and pay invoices online
• View and update system schedules
• Update your contact list and keypad codes*
• Arm and disarm your system remotely†

Service, Installation, and Inspections

• Submit service requests online
• View service history and technician resolution notes
• View real-time service call status
• Manage service and installation work*
• View service, installation, and inspection reports

Additional services, such as the ability to arm and disarm compatible systems remotely, add documents and images, as well as access to advanced reporting, alarm buffer, advanced call lists, and video services, are available for a small monthly fee. PIN management services and access to PIN automation and system status can also be added.

* Some services may require additional charges.

† Feature coming soon. Only available with compatible systems.

For existing eSuite customers who are migrating their accounts in 2024, users will be notified of their planned migration date and can expect not to have access to eSuite overnight on that date. The migration of data will likely take anywhere from two to 12 hours, depending on the size of the account, as data is moved from eSuite to the Everon Customer Engagement Platform. Once the migration is complete, users will log in with their existing eSuite credentials to access the new Everon experience.

We will continue to have links to log in to eSuite and the Everon Customer Engagement Platform on this page. Users will be able to select the relevant platform to log in.

Current eSuite users will receive an in-system notification of the migration when their date arrives. If you are a National Account customer, you may be contacted directly by our monitoring teams to coordinate migration dates with your assigned National Account team.

All existing settings and data will transition to the Everon Customer Engagement Platform. Location groups as they exist today will move to the new Location tags feature. All other data, including stored call lists, reports, subscriptions, and all other eSuite information, will transfer to Everon.

Our teams are focused on creating the most seamless transition possible for our current users from eSuite to the Everon Customer Engagement Platform. We aim to minimize customer disruptions, maintain the integrity of existing customer data during their migration, and provide training and customer onboarding, as well as ensure that customers have plenty of time to acclimate to the new experience.