Our unique service innovations lead the industry
To deliver on that commitment, we created a National Account Program that makes it easy for you to do business with us by offering a single point of contact and dedicated teams to manage your program.
As part of that program, we operate a National Account Operations Center, which manages everything from service and installation to monitoring and billing. We help ensure consistency to each customer’s standards—delivering all services with a local touch. We have become known for many service innovations not available from other security providers.
The following support pillars have been specifically designed with your business in mind:
1 Touch team
We dedicate a team to each premier enterprise customer. Your team will help you care for your business from order entry all the way through billing. This creates a truly seamless experience for customers and provides a true “one point of contact” approach. Our focus on performance enhancement allows us to better serve your needs by being proactive rather than reactive.
We collect a customer satisfaction score for every enterprise-level installation and service call and compensate local operations teams in part based upon these scores. This helps to ensure that excellence in customer service remains the focal point of all team members.
The 1 Report executive summary is prepared for premier accounts on a quarterly basis to review performance and help you plan for continuous improvements.
Solutions for complex operations
Working out of our Network Operations Center, we offer custom enterprise-level security platforms and remote managed services to leverage your IT infrastructure, creating additional reliability and cost savings. We’ll show you how to consolidate your vendors, help reduce total cost of ownership, increase productivity and enhance your security.
Infrastructure as a Service (IaaS)
Infrastructure as a Service may be right for your enterprise. There is a growing trend where companies offer a business model of “sharing economy” where you only pay for the services you need—when you need them—like ride sharing. ADT Commercial can help manage your security infrastructure so you can manage the metrics that matter most to your enterprise.
Networking & managed services
Our certified staff is qualified to provide information technology solutions that are tailored specifically to your needs.
We help you unify all of your video, data and mobile applications for meaningful and cost-effective communications.
Integrated security systems
Our enterprise solutions team can build network-based solutions for your organization, complete with the design-build, project management and technical resources you require to help with successful project implementation and ongoing support.
Auditing & evaluations
We provide a variety of services ranging from risk and vulnerability assessments to full-scale project design packages.
Solutions for your enterprise
- Access control
- Analytics & reporting
- ATM/ITM solutions
- Emergency Responder Communication Enhancement System
- eSuiteSM account management
- Fire & life safety
- Infrastructure as a Service
- Installation, inspections & maintenance
- Integrated solutions
- Managed services
- Risk assessment & management
- Structured Cabling
Here are a few of the markets we serve
Committed to customer service excellence
National and local
We offer customers the best of both worlds—a strong national company with local offices providing a quality service experience. We have a broad footprint and can meet your needs—whether you have one site, a dozen sites or 5,000 sites.
A sense of urgency
We strive to answer all calls within a few rings—with no automated phone systems. Same-day service is our goal, not an upcharge.
We dispatch technical personnel trained to service the systems at your sites—they show up on time with the right equipment. We also email you when you are next on the technician's schedule along with their picture so you know who to expect, and when.
In order to help deliver an exceptional service response, we have thousands of our own technicians with an average tenure of over 9 years.
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