Our integrated security and fire solutions can be scaled to fit the needs of a single community hospital, major metropolitan or regional health system or a national chain of walk-in medical clinics. We also serve medical offices, nursing homes, long-term care facilities, rehabilitation centers, counseling centers and pharmacies.
ADT Commercial is founded on decades of experience serving commercial and National Account clients.
We’ve grown our commercial technical competency to serve customers in a unique way—with the scale and expertise to meet your needs throughout the U.S. and Canada.
Understanding your risks
Your risks include fire and life safety issues, protecting sensitive medical records, high-value clinical equipment, pharmaceutical and medical supply inventories.
Your governmental regulatory compliance concerns include Joint Commission Accreditation, IAHSS guidelines, regulations for OSHA, HIPAA, NFPA and HITECH Act, DEA licensing and State Board of Pharmacy guidelines.
We realize that you aren’t looking for prepackaged solutions—you want solid advice, technical expertise, innovative thinking and consistent delivery performance that is scalable.
Expanded capabilities, endless possibilities
We are the single-source security and fire solutions for healthcare facilities that can provide planning and assessment, systems integration, installation, service, critical condition monitoring and security monitoring.
We can help to develop a detailed risk assessment, evaluating each of your sites for the types and ranges of risks that could impact your ability to deliver the highest level of care—and jeopardize your ability to remain in compliance. Our integrated approach focuses on realizing implementation efficiencies while minimizing impact to your staff, patients and bottom line.
Customers tell us that juggling multiple physical security, fire suppression and monitoring providers isn’t their ideal choice, and we can address those issues, too.
- Access control
- Analytics & reporting
- eSuiteSM account management
- Fire & life safety
- Infrastructure as a Service
- Installation, inspections & maintenance
- Integrated solutions
- Managed services
- Risk assessment & management
Committed to customer service excellence
While other national security providers may promise great customer service, we consistently deliver a great customer experience. This has helped us become a trusted partner for a long list of satisfied clients.
National and local
We offer customers the best of both worlds—a strong U.S. and Canadian company with local offices providing a quality service experience.
A sense of urgency
We strive to answer all calls within a few rings—with no automated phone systems. Same-day service is our goal, not an upcharge.
We dispatch technical personnel certified to service the systems at your sites, and they show up on time with the right equipment. We also email you when your technician is in transit to your appointment and technician picture so you know who to expect, and when.
In order to help deliver an exceptional service response, we have thousands of our own technicians with an average tenure of over 9 years.
National Account Program
We created a National Account Program that makes it easy for you to do business with us by offering a single point of contact and dedicated teams to proactively manage your program.
Professional monitoring 24/7/365
We have dedicated commercial and National Account monitoring centers—redundant and listed by Underwriters Laboratories. We provide monitoring and advanced network services through our own National Account Operations Center, an Advanced Security Operations Center and two Network Operations Centers.
Innovations for premier National Account customers
1 Touch team
We dedicate a team to each premier National Account customer. Your team will help you care for your business from order entry all the way through billing. This creates a truly seamless experience for customers and provides a true “one point of contact” approach. Our focus on performance enhancement allows us to better serve your needs by being proactive rather than reactive.
We collect the customer satisfaction score of every National Account installation and service call and compensate local operations teams in part based upon these scores. This helps to ensure that excellence in customer service remains the focal point of all team members.
The 1 Report executive summary is prepared for premier accounts on a quarterly basis to review performance and help you plan for continuous improvements.
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